Avid Technology Omdömen 200

Avid , you such a terrible company, please fix it! You’re making a joke of customers, i recently accidentally forgot about auto renewal on my monthly pro tools subscription, a function that shouldn't be set to auto renewal by default in the first place, but they do that for you… Saw the mail about it - from when it hit my inbox it only took 10 minutes for me to approach support and to ask to cancel this and they started throwing terms and condition links on me and did not offer a refund. Very disappointing, ive been a pro tools user for 15 years and they let me down and I feel frustrated and angry. Not cool avid

I have been a digidesign user since 2000 and then Avid after the acquisition. It's been a slow decline since then but further expedited once acquired by Symphony Tech. There are so many other DAW systems out there, I would highly recommend any other one. Very disappointed after the years of usage and managing about 20 licenses for multiple systems.

Mi meraviglio che alcune case produttrici di schede audio propongano questi siti dove oltretutto devi fare più link account per poter scaricare cosa? AVID da evitare davvero. Ma poi hanno richiesto la password del mio Mac OS X per un download automatico! Ma stiamo scherzando!!!!?? Al diavolo Protools che oltretutto ha dei costi stratosferici.

Worst customer service I've ever experienced, it's hard to explain the problem when they just keep passing me along and never can find an "available support" even if you make it through their queue on their website

I can only add to the procession of disappointed Avid customers. It's just terrible. Trying to get some customer support is hopeless.

Slow to respond, when they do they offer no solution to the problem,I have been trying to revalidate my EDU license and apart from the system not working the support was woeful, so you would think to keep loyal customers on board help would just be a click away but alas no, Apparently paying customers are not a priority,

Hello Cubase.

If there were an option for half a star, or less, I would have selected it. I encountered a level of arrogance only possible when you have a monopoly. There are few companies I hold in lower regard. But the sheer disinterest in serving customers that I encountered was like nothing I've ever imagined could be possible of a large company. The closest I've experienced to their apparent organizational disinterest in customers has been in dealing with the Department Of Motor Vehicles in Massachusetts -- or most other government bureaucracies. Sooner or later, someone will develop a competing product and the speed with which their customer base will flee their ProTools product will be epic. Harvard Business School will write case studies about it, I predict. Wake up, Avid/ProTools. Stop doing what your customers hate. Currently, I hate every interaction I've had with your brand, from your truly, remarkably inept website to your supposed tech support hotline (or abject lack thereof).

SOOOO BAD. JUST TRYING TO UPGRADE. DO YOU HATE $$$? ARE YOU
INCOMPETENT??

I've been using Sibelius for 10 years. Every time I try to renew my subscription, there are always a host of issues. It should not be this difficult to start using a program. The fact I have to even subscribe to something that is an industry standard is horrendous. Customer service is also poor. I never learn what went wrong and how to avoid it for the next time.

I have HAD ENOUGH. My 'support package' for Sibelius was due but I had changed my debit card since last year. The system would not allow me to change it. After the dreaded ChatBot experience (how ANYONE can call this PROGRESS is beyond me) I hooked up with an advisor who unlocked it for me so I was able to pay. Avid then took my payment twice. That was 4th October and today is the 11th and, guess what, still no refund, despite being told it is 'a known issue within our system'!!!!!!! Well that's mightily reassuring. Sadly I still need Sibelius as it can do stuff MuseScore cannot but the product shifting to Avid was the worst thing ever. I want my refund and, as a goodwill gesture (ha - you can imagine the gesture I've been making during this whole process!) give me a freebie for this year's 'support'. DIABOLICAL. Are you telling me a company the size of Avid can't sort this?!! I'm not happy.

Negative stars for Avid if that was an option. Been waiting for an activation code and download link for over 3 weeks. Customer service is atrocious. I keep getting the same sharing with my team response from the person who is supposedly working on my case. Meanwhile they sit on my money.
I’ve been using protools since 98 and I’ve loathed their customer service for just as long. If you’re thinking about getting into recording avoid protools and avid at all costs. They care not one bit about the people that pay their bills.

I've already left one review before, but nothing gets better! It sucks to pay for something that won't work properly, because it keeps failing to activate!

Understandable why the reviews on Sibelius are så bad!

Following an uprgade to Windows 11 Sibelius has stopped working and I am unable to get any help.

I have been using Avid since the late '90s and what it was then and what it is now is just a sad, sad, sad shame. Just bought a new Mac Studio M2 upgrading from a Mac Trashcan and new Raid drives, my Media Composer Ultimate subscription renewed a 4 or so days ago and I, as all of you, can not get in touch with customer support. I have some serious issues and a long time client from a Fortune 500 about to in a bad place because of it. I may loose a long time client, thanks to Avid.

as everyone else already explained... too tired to re-hash the very exhausting, frustrating 2 months-long saga to get activation issues sorted. -- was promised a remote session today... nobody shows up.

Maybe it's time to switch to the competition. the amount of lost works because I couldn't use the software in two months now plus the stress of being behind in my work is beyond words...

Avid sucks. Horrible Company. We are working with media composer since 25 years. Now it is worse than ever. Worst support service in the world. They shut down avid link for a few days. We can't work, Nobody gives a damn. Really horrible.

Here is a very simple example of the complacency, arrogance and utter incompetence of Avid.
Decided to upgrade from Sibelius 6 to the Ultimate version for which the quoted cost on their website is £123. Easy you might think!
Went to the shopping basket and all went well until I was asked to enter my tel no. (1) It is totally unnecessary to collect customer tel nos and by making it a compulsory field it represents an invasion of privacy. (2) More to the point I tried to enter my tel no (incl country code) and no matter what format I used the entry was rejected on the grounds that "IT WAS NOT IN THE CORRECT FORMAT". Their Help Chat line was completely useless churning out AI programmed answers that had no relevance to my question.

AVID? - Never again!!!

Impossible to contact - worst website I have ever had the misfortune to try and navigate. All I want to do is delete my account and there is no understandable way to do this. Absolutely pathetic for a company of this stature. Not at all surprised they have Trust Pilot rating of 1 Star overall. Being unable to delete my account is a breach of global privacy laws.

Really disappointed with AvidPlay.
They take forever with replies, songs are taken down for no reason all of a sudden from certain outlets.

Problems get resolved sometimes and if they do it can take you a month.

absolute dog shi+ company that will steal your money any way they can