Avalla Omdömen 

My new dehumidifier arrived smashed to bits by the courier. Thank you DPD!

Avalla customer service were fantastic and very helpful. I dealt with a lovely lady called Claire who could not have been more helpful. If only all customer service agents were as helpful!

The broken unit was not Avalla's fault and they are sending me out a replacement immediately. I can't really ask for more.

Great customer service dealing with a terrible courier. Thank you Claire, thank you Avalla.

X550 Dehumidifier.
Performs well but sadly some design numpty decided to put BLACK symbols on a DARK GREY background meaning the touch control buttons cannot be read in low light.
Come on this is basic stuff !!!

I've been asked to provide additional info, a picture would speak a thousand words!

There seems to be no way of adding a photo to this review, which would very clearly show that black symbols/ICONS on a dark grey/almost black background is not very useful. These should be white, or there should at least be a backlight.

Very quick and responsive to my request for replacement air filters. My air purifier is now no longer made and finding the replacement filters is not easy - had as 'sold out' on website but after I raised a query the customer services team found a stock for existing customers in their warehouse and they sent two out to me at the normal cost.

My 11 month old dehumidifier unit developed a fault. I emailed Avalla customer service team and they responded rapidly, assessed the issue, arranged collection that week and issued a replacement unit early the following. Excellent service throughout from Sam, Claire in the team.

⭐️⭐️⭐️⭐️⭐️

I had an excellent experience with Avalla’s customer service. My steam mop needed repairing, and I was given every single detail clearly and patiently. A big thank you to Sam, who went above and beyond to help me out. His knowledge and support made the whole process stress-free. Truly an amazing company with outstanding service!

I just want to warn everyone don’t not buy from this company. I was due a refund I was promised my money back in 3-5 days no it’s 3 months and no refund of my own hard working money which I am rightfully entitled to. This company is dishonest and disgusting my experience has just been awful and I just hope people don’t go through what I went with them. They don’t even reply back to you if you email them

Had a problem with a air con unit bought last year I spoke to a very helpful lady called Claire who arranged for a new unit to be sent out to me even as the broken unit was out of warranty, Claire was very helpful sorting this out.. 5***** from me many thanks

A very prompt and efficient service received. Thanks to Sam, Claire, Jess and all the team at Avalla.

J’ai commander un climatiseur qui est arriver bien après le délai mentionnée. Il a été convenu par mail que le je refuserais le colis afin qu’il soit renvoyer à l’expéditeur pour être remboursé. Cela fait maintenant 3 semaines qu’il ont réceptionné le colis et il n’ont toujours pas procéder au remboursement. Ce sont des voleurs, faites attentions !

Non fanno reso, li contatti e rispondono dopo 15 giorni dicendo sempre le solite cose. Prodotto deludente 0 stelle

I ordered an X-350 dehumidifier from the company. The unit was delivered quickly to my home in Berlin within 2 days. However, the unit appeared to be less powerful than advertised. Online they claim the unit is able to remove 12 L of moisture in 24 hours. It has a 2 liter tank. Despite letting it run for 24 hours with 70% humidity, I only had to change the 2 L tank once. I requested to return the unit for a refund. Customer service has been impossible. I sent two separate emails and also submitted a request through the contact form on their website. After a week, I got a response that they could arrange a GLS pick-up. I provided the necessary information -- neither the confirmation nor the pick-up came. I was then offered the option of a DHL return shipping label. I responded that that would be great. No response. I asked again. No response. It is clear they have an interest in preventing a return of the hardware. I would avoid this company at all costs.

Ich warte nun seit fast 6 Wochen auf meine Klimaanlage.
Bisher keinerlei Reaktionen auf Emails, geschweige denn, Rückzahlung, des bezahlten Artikels.
Absolute Warnung! Lasst die Finger davon!

Loads of noise and little effect. & see their reply 🤣
Cooling poor. Can't see how it possibly meets btu quoted. Fan speed very limited if at all. Indicator light moves but fan noise barely audible change I. E. very noisy. Seller support worse than useless with unintelligent, irrelevant, unhelpful cut and paste set reply. Turns out it needs re gassing; I can get that done locally for a bargain £35 but Avalla insist I return it - they dragged this out for a month, I don't have the packaging - try finding "secure" packing for something the size of a aircraft hold suitcase and weighing a hell of a lot. Would I buy of these guys again? Don't be silly.

And thnx 4 the "reply" guys (2 MONTHS and a day later!!) - another low energy cut and paste from your lazy asses. Made me laugh when you said contact " support at avalla" - bet you laughed too; I hemailed that a dozen times over 2 months - NOT A SINGLE REPLY. Your garbage company deserve to just wither and fade away.

It is with sadness and profound frustration that I write this.

They VERY CLEARLY state next day delivery. Why? Maybe In the UK, maybe in their neighbourhood… maybe in Hampshire!! I ordered my items 5 days ago and they are now in the middle of nowhere in France waiting to be delivered to Barcelona!!

Had I known this, I would have gone to a local shop in Barcelona where they have PLENTY of stock and get it on the same day… it is not like I live in the middle of the desert!!

But I trusted their ‘next day delivery’ scam…

DO NOT PROMISE WHAT YOU CAN’T DELIVER!! Rule number one of customer service.

NEVER, EVER AGAIN… what a gross lack of respect for customers and what a bunch of lies!!

I had an issue with an item which I bought from Avalla.
The Customer Service was excellent and Rhys Turner was very friendly and helpful.
He sorted everything out!

Escogimos esta marca por las fechas de entrega, y la entrega se hizo con retraso. Una vez que llegó el aire acondicionado, lo intentamos instalar pero no fue posible, por lo que pedimos el reembolso hace casi dos semanas. Al inicio contestaron el correo, pero una vez que les dimos las fechas disponibles para la recolección por GLS ya no hemos recibido respuesta.
Ya pasó el mes de la compra y esperamos que hagan válido el reembolso, ya que se les contactó con tiempo para hacerlo.
Muy mala atención al cliente, no hay respuesta y no hay número telefónico de contacto.

Edit: La empresa se puso en contacto con nosotros, un tiempo después y nos realizaron el reembolso. Ademas de la tardanza en los correos, no hubo otro problema.

I’ve had a good experience with Avalla in the past, I own one of their dehumidifiers and it has always worked perfectly. Unfortunately, the air conditioner I recently ordered arrived faulty and was also delayed (it didn’t arrive next-day as advertised).

That said, their customer service handled the situation very professionally. After I contacted them with evidence, they quickly arranged a home collection and processed a full refund shortly after the item was returned.

It’s a shame the air conditioner didn’t work out, but I appreciate how efficiently the issue was resolved. Based on this, I would still consider purchasing from Avalla again.

I ordered Air con unit which arrived very quick,after trying it out it wasn't suitable for us as my partner is very sensitive to noise ( I didn't think it was that noisy considering what it has to do ,
I contacted customer service Rhys who was very helpful in arranging a return and refund, it was very straightforward. The return couldn't have gone better,
It's some of the best customer service support I have ever received.
I would definitely recommend this company

We bought the T5 over a year ago, it stopped working and contacted Avalla, we were asked to return the item. They were out of stock and replaced it with the T20. To say we are satisfied with the replacement is an understatement. So pleased with it. Top class service from Rhys, who kept us informed, received the replacement the next day..