First of all it was a very quick delivery Second the floor steamer is great I love it I've had 2 other floor cleaners but this 1 is just what I was looking for only had it a few days and used it twic... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good customer service. Good price and quick delivery. Thought it wasnt working at first for vocs so arranged a return but then the air got unbreathable and I reordered.
I think im doomed with this item. I bought Avalla T-30 steam mop at the beginning of the year and the heating element went after a weeks use. I was sent a replacement and all has been good untill a we... Se mer
outstanding customer service from Claire. she honestly went above and beyond to help me with a parts issue all the way through to it being totally sorted, despite it being more then what would have be... Se mer
Företagsinformation
Skrivet av företaget
With over 100 years of expertise, our mission is to facilitate better living through practical solutions for the home. Our air quality range focuses on improving the air we breathe, protecting you from harmful pollutants and issues such as damp. Our home life range offers practical and affordable vacuums and steam mops, focussed on healthier living, whilst our love food range is all about experience and cost saving. We care about our planet which is why we plant one tree for every purchase and are committed to a carbon neutral future.
Kontaktuppgifter
Avalla Ltd, Draper Tools, SO53 1YF, Eastleigh, Storbritannien
- support@avalla.com
- avalla.com
3,7
Medel
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 17 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Attention
Attention, la société est en liquidation et ne renouvelle pas les stocks.. donc impossible d'obtenir des consommables et encore moins de la pièce de rechange...
Dommage les produits avaient l'air bien.
À la vue de votre réponse, content de savoir que votre entreprise se porte bien et que vous négligez juste les clients de l'étranger qui vous ont fait confiance....
10 december 2025
Omdöme utan inbjudan
Svar från Avalla
Good morning,
Thank you for your feedback and I do apologise to hear that you are not satisfied with our services.
It is important to note that our company is in fact not in liquidation as you have assumed. We have simply ended our operations outside of the UK. While I understand this may be considered disappointing, this is something out of our hands. I do apologise for any inconvenience this may have caused.
The Delivery was very bad
The Delivery was very bad. Otherwise I would have given 5stars. However I don't think bad delivery is the fault of Avalla. That's down to TNT! The product when I finally received it is very good. Beautifully designed, very stylish and whisper quiet. My Home smells much fresher and it was a pleasure to come Home after suffering awful smells from a Neighbour's Apartment.
27 februari 2026
Great product and after sales support
I have had my Airfryer for a while and love it. Had a problem and reached out to Sam Bondsfield in their customer services department and I have been really impressed by the support and outcome I received. Thank you Sam!
24 februari 2026
Omdöme utan inbjudan
This company is a pleasure to deal with.
This company is really good and responsive to problems, my dehumidifier was not working, they quickly arranged a collection of the faulty machine, and are sending me a brand new replacement.
The lady who arranged everything for me was helpful, caring and very efficient, she answered my emails fast and was very polite, and she is a credit to the company.
Thank you.
10 februari 2026
Omdöme utan inbjudan
Once it was in stock the item was…
Once it was in stock the item was delivered quickly
2 februari 2026
Great piece of kit
This is my second Avalla dehumidifier. The first is still going circa 3 years. Great for drying washing. The small unit sits in the camper to monitor the moisture levels. Really simple to use. Prompt delivery and packaged well.
2 februari 2026
Excellent customer service operators. Excellent products
Customer services operators at this company are efficient, super helpful and friendly. I had a number of question relating to the item I purchased which were answered speedily and courteously. I had a small problem which was resolved without any hassle and with 100% satisfaction. I am absolutely delighted with my purchase of a Steam cleaning/floor scrubbing machine
4 februari 2026
Omdöme utan inbjudan
Speed of delivery and have two larger…
Speed of delivery and have two larger Avallas which are doing stirling work.
28 januari 2026
Excellent communication.
Excellent communication.
Prompt delivery.
The Air Purifier is also excellent.
28 januari 2026
Best Steamer I've ever had
Best Steamer I've ever had. It's the first time I've had a machine that suits my slate floors perfectly. It cleans and steams and drys extremely well. I had a slight problem with the machine and contacted customer services. My experience with this company was amazing. Sam Bondsfield gave me the most outstanding customer service I have ever received. The whole problem was dealt with swiftly and efficiently. The communication was incredible for this day and age. So impressive. I can't thank Sam enough. I would thoroughly recommend buying from this Company.
20 januari 2026
Omdöme utan inbjudan
Le meilleur appareil vapeurn un appareil à vapeur qui…
Enfin un appareil à vapeur qui fonctionne correctement. Les brosses rotatives sont très pratiques pour nettoyer la saleté incrustée, la longueur du filtre électrique est parfaite, les petits crochets pour ranger le fil sont une aide précieuse et le top, le filtre pour le calcaire qui permet de garder son appareil en vie plus longtemps.
27 januari 2026
Fuyez cette marque et le produit AVALLA T-30
Fuyez cette marque et le produit AVALLA T-30 !!!! Après 2 utilisations les pignons sont déjà totalement morts. Normal ils sont en plastique, qualité déplorable !!!
J'appelle le fabriquant qui me demande de prendre une photo du problème, je lui envoie et il me réponde gentiment que la garantie ne pourra pas être mise en place car j'ai ouvert l'appareil !!! Comment envoyer une photo du problème sans ouvrir l'appareil ????
Fuyez cette marque et ce SAV malhonnêtes.
28 januari 2026
Omdöme utan inbjudan
Svar från Avalla
Nous sommes désolés d'apprendre votre mésaventure, mais nous tenons à clarifier un point important. À aucun moment nous ne vous avons demandé d'ouvrir l'appareil ni d'annuler la garantie, et nous ne le conseillons d'ailleurs jamais à nos clients. Notre procédure de dépannage standard consiste uniquement à demander des photos externes, précisément pour éviter tout risque d'invalidation de la garantie.
S'il y a eu un malentendu, nous serions ravis de réexaminer la situation et de la résoudre à l'amiable. Veuillez contacter directement notre service client afin que nous puissions approfondir la question.
Svar från Avalla
Thank you for your kind words! We’re really pleased to hear you found our service honest and helpful. We truly appreciate your support and look forward to serving you again.
My T30 steam mop,lost in transit
I purchased a T30 steam mop from Avalla a year ago,with a 2 year guarantee.Unfortunately it suddenly broke down.I sent it back,and nearly two weeks later,it is still somewhere lost in transit.I have today received a replacement steamer from Avalla,the lovely Claire sorted it out for me.You can`t go wrong with this company,give them a try,I recommend them.Thank you Claire.
9 januari 2026
Omdöme utan inbjudan
Svar från Avalla
Thank you so much for taking the time to share your experience. While we’re very sorry to hear about the issue with the original unit and the delay caused by the item being lost in transit, we’re glad we were able to resolve this for you.
We’ll be sure to pass your kind words on to Claire—she’ll be delighted to hear them. Thank you for your recommendation and for giving us the opportunity to put things right. We really appreciate your support.
Très efficace pour règler mes problèmes…
Très efficace pour règler mes problèmes d'humidité. Offre prix intéressante et envoie rapide. Je recommande
31 december 2025
Quick response, spares available
Having damaged a piece of my T-5 steam mop, I asked about spares. I got a quick response from Claire via email to their "support" address on avalla.com. (Confusingly, replies are from an address on marketplacecutomerservice.zendesk.com). She sent me a diagram of the spare parts so that I could be sure of ordering the right one.
I haven't yet ordered, so I can't comment on speed of delivery, but email responses were prompt.
15 januari 2026
Omdöme utan inbjudan
Svar från Avalla
Thank you for your detailed and helpful review. We’re pleased to hear that Claire was able to assist you quickly and provide the correct information to help you identify the right spare part.
We appreciate your feedback regarding the email address and understand how that could be confusing—your comment is very helpful. If you do go ahead and place an order, and need any further assistance, our support team will be happy to help.
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