autovia.it - Treviso Aeroporto Omdömen 

Ritiro e consegna auto facile e veloce. Personale cortese e chiaro nelle spiegazioni. Auto pulita

Naprosto skvěle..Za příplatek připojištění jsme dostali lepší auto takže spokojenost..

Always good service

Professionalità, rapidità, e sicurezza.

Ótimo, sem problemas.

New car, clean and spacious for our needs, friendly staff.

tutto perfetto, dalla prenotazione alla riconsegna. Ho anche avuto un upgrade gratuito (per indisponibilita' dell'auto prenotata) niente da dire.

Location de voiture en mars 2024 à Trevise airport.
Il s'agissait d'une Lancia Epsilon. Voiture clairement pas vérifiée avant la location - pneus sous gonflés et surtout pas une goutte d'huile dans le carburateur !!
C'est sur base d'une vérification de ma part et à mes frais que j'ai refait le plein d'huile. Après 5 réclamations auprès du service - aucun retour significatif. je ne recommande pas !!

We rented car at Airport Treviso office. (I noticed that depending on location where you rent, experience may vary in any company any country ;) )

AutoVia Treviso is one of the best car rentals I have ever met! (FYI: up to know I rented car ~ 10 times). And I am really grateful to all AutoVia workers for such great experience!

I could feel this especially good after my previous awful, disastrous experience from car rental in Romania.

What I liked in AutoVia Treviso Aeroporto:
>> it is easy to find counter - lots of Google photos and reviews from other clients + airport map
>> worker at the counter spoken perfect English.
>> Everything was transparent: we paid the same amount of money, as it was in reservation.
>> All communication was quick and easy. They informed us about all insurance options, etc ( it feeled more like standard procedure, but it wasn't pushy, like in some other rentals) and location of car parking.
>> Car was new and in great condition.
>> The informative phone was always available withing working hours. The lady on that side spoken perfect English too.
>> Both when receiving and returning car, we felt respected and everything was smooth, workers were very nice.

What I didn't like:
>> There were no rugs on the floor of the car. As result it was quite difficult to vacuum-clean the car before we return it (If there were rugs, we could just take them out and shake off sand/grass from them). It is minor issue, therefore still 5-stars. But, hopefully, next time there will be rugs ;)

Other notes:
>> I remembered one issue when receiving car, but this was rather my bank's issue (needed to change location in my bank's app + make small purchase to activate purchases abroad): When I tried to pay by credit card it was declined. Then I quickly bought one coffee in nearest shop inside of airport, to check if it is my card's or rental's problem. Obviously it was my card: after coffee purchasing, card was "unblocked" by bank, and I could pay for rental. Thanks for worker - he waited us all these minutes ;)

L’agence de location de Trévise m’a obligé à payer 324€ de frais d’assurance sous prétexte que mon permis de conduire rose était déchiré au niveau de la pliure (toutes les données du permis étant visibles et lisibles). Sans payer cela, il refusait de me donner le véhicule. C’est du racket !! J’ai déjà loué des véhicules avec ce permis en Italie et avec d’autres sociétés et cela n’a jamais posé de problème. Fuyez cette entreprise d’escrocs !!!

Noté 1 sur 5 étoiles
Attention !!!!!
Attention !!!!!! Nous avons réservé une voiture avec notre carte sur laquelle il est bien écrit crédit ( et débit en minuscule derrière ) . Arrivés au guichet , nous avons entendu que le couple devant nous n’avait pas la carte visa qui correspondait . Ils avaient réservé via Ryanair et avaient déjà payé la totalité . Un supplément de 350 euros leur a été demandé en raison de la carte visa premier qui n’est pas credit selon l’agence. Notre tour est arrivé et le même discours a été tenu alors que nous avions bien pris le temps de vérifier le jour de notre réservation!! 5 personnes ont été dans la même situation, le temps que nous étions à l’aéroport. Les gens ont beau crier leur bonne foi, le personnel ( qui n’y peut pas grand chose il est vrai) ne veut rien entendre. Beaucoup de gens ont du dû payer les 350 euros en plus… En ce qui nous concerne, nous avons eu la chance de ne pas avoir payé d’avance, nous avons donc refusé de prendre la voiture et avons juste perdu 6 euros . Nous avons trouvé une voiture sur internet rapidement chez la société Locauto. La dame du guichet a été vraiment adorable et nous a aidés à faire cette nouvelle réservation et à gérer tous ces changements bien stressants avec deux enfants en bas âge. Soyez vraiment très très très vigilants sur la cart que vous utilisez. Nous n'avons jamais rencontré ce problème ailleurs et même en Italie où nous avons déjà loué des voitures plusieurs fois ( 2023). Notre carte est une visa premier

Un desastre, le pongo una estrella porque no puedo poner 0. Estoy muy cabreada con la gestión, reservé un vehículo con una tarjeta de crédito, pero al ir a recoger el vehículo y entregar la misma tarjeta, me dicen que es de débito y no de crédito. Les explico que eso no es así, la tarjeta es de crédito, he reservado otras veces con la misma y no he tenido ningún problema, según ellos la tarjeta no me la aceptan y me indican que la única forma de entregarme el coche, que previamente había reservado con seguro a todo riesgo y del que ya había pagado una parte online, era pagando un seguro suyo que valía 210€. Les vuelvo a explicar que yo al hacer la reserva ya había contratado un seguro a todo riesgo, pero me dicen que lo sienten que debo pagar lo que me faltaba de la reserva online (coche más seguro) y además 210€ del seguro extra. Al final lo pago porque es la única forma que tengo de no perder la reserva previa que tenía, si no, lo pierdo todo. Al entregarme el coche, este es de calidad muchísimo más baja que el que había reservado, ellos dicen que cómo son del mimo tamaño, son del mismo tipo, pero me entregan un coche chino que nada tiene que ver con la reserva que había hecho. A día de hoy, 10 días después de la reserva, he hecho varias explicaciones y no tengo ningún tipo de explicación y además aún no me han devuelto la fianza de 700€ que me bloquearon cuando cogí el coche. Me han dicho que me lo devolverán en los siguientes 20 días, no entiendo el porque de tener el dinero bloqueado tantísimo tiempo. Por todos estos sucesos y la mala atención al cliente de la que disponen, os aconsejo que busquéis una alternativa de alquiler y no lo hagáis aquí. Si me dan alguna solución/explicación, editaré la valoración del alquiler

Para llegar desde Venecia se tarda, pero lo peor está dentro.
Horrible organización. Llegamos con tiempo, pero la cola no avanzaba porque había un sólo arco para pasar y, encima, una “señora”, con malos modos, le decía a todo el mundo que sólo 1 pieza de equipaje. En nuestro caso, llevábamos literalmente, el típico bolsito para el móvil y las tarjetas. Pues nada, por narices. Así todo el mundo, parando la cola continuamente. Un desastre, una vergüenza.
Dentro, fatal, poco espacio para sentarse, poca oferta…

We didn’t get the car because be refuse to take an ensurance. We already had an ensurance, but the employee was very agressive. Pay or No car. We paid 360 euro extra. And gastank in the car was emty when we pickt it up.
So we paid 360 to much and we need to fill up the gastank for 60 euro. Nice start of the holiday

Reserve alquiler y puse numero vuelo en la reserva: (108 euros), el Rayanair llego dos horas y media tarde, desde Zaragoza puse un mail advirtiendolo. Cuando llegue me dijeron que ese reserva yano era valida y si me alquilaron un coege pero a 464,72 euros. Acabe pagando la reserva y este ultimo alquiler. Me parece lamentable el pillaje permitido de esta compañia, como pillos les felicito, como empresa de servicio lamentable y politica de empresa muy cortoplacista. En fin, cada uno sabra.

Firstly I was given fiat SUV when I booked for a small compact car. I was told that was only one available which I don’t agree with if we booked small car there is a reason. We found driving big car difficult and also expensive to run during our hire. Secondly I was not told about Adblue, we were given empty tank of Adblue which we had to fill up that will run the car for next 5000 km. We were refused to be paid for the cost of Adblue. Thirdly and most ridiculously, I have been charged for a fuel fill up on someone else’s car. We returned our car with full tank fuel with no damage. Staff at car return agreed with fuel and no damage. All paperwork was done to say no charge required. But I have been charged £124.94 on 26/5 by Autovia for different car reg. The contract paper and image is clearly of different car.

Fourthly, I went to Venice Treviso airport to explain this in person. The staff agreed that was a mistake and said he would need to look into it as it was done by his colleague. And would be refunded. I have written email multiple times to address the mistake but no one has replied. This is very unprofessional. I haven’t had the refund, unbelievable that they have charged me for someone else's car. Ridiculous.

I was about to pickup a rental car that I’ve booked and paid for in August 2023 at the airport in Treviso, Italy at company Autovia.it. I came at 8:00 am, but unfortunately I did not have a credit card (only debit cards) to put up a deposit. I was quite surprised that only credit card was accepted for deposit since I've paid for booking with debit card and never really had any problems with providing deposit by debit card with other rental car companies before. They have it in a small print in their Terms and Conditions, but really not very well visible and often the term “Credit Card” is interchangeable with the debit card as well. The man behind the desk said that I cannot use my debit card for deposit and he cannot rent me the car. I had to go to Hertz and rent another car there (apparently they did not have any problem with taking a deposit from the debit card). He recommended me to write an email to customer service complaints and ask for refund (the booking cost 266,05 EUR in total). Unfortunately, three weeks later I’ve received a short response that I’m not eligible for any refund, which was quite a shock:
"By terms and conditions there is no refund for failed pick up if all the necessary prerequisites and documents are not available for the issue of the Rental Agreement.
Necessary documents are shown in the confirmation voucher received when the booking is confirmed as well as in the terms and conditions link."
I haven’t used the service at all and it was clear before I officially could start using it (the rental pickup was at 8:30am). I don’t understand how is it possible that I’m not eligible for a refund in this case when the rental company simply haven’t done anything other than taking my money for nothing. I completely understand that I may not be eligible for a full refund, but I equally do not understand how they would be eligible to pocket everything without actually providing the service.

I've tried to contact European Consumer Center in Italy and got a response, that this could be an unfair commercial practice:
"In the case of online contract, the seller should provide you with information about the service before you concluding your purchase. This means that the you should have received in advance the information about the need to provide a credit card to pick up the car. In addition, keeping the full amount you paid as penalty could be disproportionate, especially if the contractual terms do not foresee a compensation for the consumer if the contract is canceled by the trader. Applying disproportionate penalty, indeed, could represent an unfair commercial practice banned by law."

After this bad experience I would not recommend to use this company to anyone and use other companies like Hertz and Europcar that do not really have any problems with taking deposit from debit cards.

Arnaque !!!! a fuir!!!! pas de problème pour payer en ligne avec votre carte bleue de débit ( Petit détail qui a son importance) une fois arrivé au point pour prendre la voiture la on vous dit que Non car on a payé a une carte de débit et non crédit !!!! grosse arnaque !!!!!

Autonoleggio areoporto di treviso il 26 gennaio vorrei ripetere il 11 marzo molto gentili e veloci