autovia.it - Milano Train Station Omdömen 

La differenza l’ha fatta la gentilezza della ragazza al check in! (Tatuaggio sulla mano)

Avevamo preso un seggiolino per auto e ci hanno presentato dei seggiolini vecchi, sporchi, senza attacchi isofix e senza alcuna assistenza

Dear Sir or Madam,
On the occasion of my 50th birthday, I had a vacation with my wife in Italy where, among other things, I rented a car through you for 4 days between the dates 16-19/11/24.
I would like to point out that the order included insurance and was made through you, since with past rentals, I was very satisfied.
I find it appropriate to contact you, at the end of the vacation, in light of the problems with the service I received from the ECOVIA branch from which I collected the vehicle. A service that greatly overshadowed my vacation and my birthday celebration.
When I arrived to pick up the vehicle, I was asked to identify myself and present a credit card that is the same as the credit card in the order. The problem began when it was necessary to charge a deposit of 700 euros for the vehicle and it was not possible to do so since it turned out that the chip on my credit card was invalid.
Of course I didn't know that in advance. I used the card in other businesses, without a problem, so I could not expect such a malfunction.
In light of this, I offered the representative two options. One, to charge my wife's card. A different card associated with the same bank account. The second option I offered, is to manually enter my card number and thus there will be no need to use a chip (with the provision of a secret code, of course).
The representative refused both offers. Regarding the first proposal, claim that the deposit card must be in the name of the customer renting the car. Regarding the second offer, he claimed that it is not possible to manually enter the credit card.
Since we were delayed for quite some time and wanted to get going, we asked the representative for a solution. After all, we will not cancel the reservation of the car and all the hotels and attractions for the next few days, because of illogical procedures (manual card deposit).
The representative offered a solution and said that if we purchase additional insurance (as mentioned, insurance that we do not need, because we purchased full insurance) at a cost of 160 euros, then the deposit can be entered manually.
I explained to the representative that I am not interested in expanding insurance and even asked to speak with a manager since it turned out that the problem is only procedural and not a technical problem of manual card entry, which cannot really be solved.
The representative explained that there was no manager to speak with and asked about the procedures. After a long discussion with no progress and delay for me in the rest of the vacation, I had to agree to extend the insurance and thus the representative would be able to charge the card with a deposit, manually.
It is important for me to note that I was a captive customer at the time.
I could not cancel the reservation for the car rental since it was cancelable until a few days before, and even if I had canceled it is not certain that I would have found another car for that time. Secondly, there was a feeling of taking advantage of the situation since there is no logic that you can make a manual deposit on the card only on the condition that you expand the insurance package which costs a lot.

In an unusual way and against the rule of law,
I am requesting a refund of the amount collected from me. Which might make up for the heartache caused to me.

Thanks in advance and looking forward to your understanding.

Good rent a car company
İf i rent a car prefer Autovia

Servizio al desk rapido e professionale, garage ritiro auto (stazione centrale Milano) un pò distante, specie con giornate invernali di pioggia, ad ogni modo staff cortese e disponibile. Auto pulita.

Il personale Autovia, sia al banco che al garage per il ritiro/consegna dell’auto, è molto cordiale ed efficiente. Per due volte ho ricevuto un upgrade del veicolo, quindi presumo ci sia una disponibilità delle auto non elevata. A parte una volta che ho dovuto aspettare il rientro di un veicolo, questo non implica affatto un disagio. E’ necessaria una piccola passeggiata per il ritiro del veicolo, forse non agevole se si avessero tante valigie. La restituzione della quota cauzionale avviene abbastanza presto.

Rapidità ufficio accettazione, idem nel ritiro auto. Poco disponibile e conoscenza su alcune richieste fatte , prima di ritirare l'auto.
Ma ottimo senz'altro qualità prezzo.
Super conveniente. Da ripetere sicuramente

È il terzo noleggio che faccio con autovia e ho sempre dovuto provvedere io alla manutenzione dei mezzi.
Fiat Panda: zero olio motore, zero liquido di raffreddamento. Il rimborso è avvenuto dopo diverse discussioni con customer care.
Kia Sportage: mancanza ad blue. Sono in attesa di,rimborso
T_ROC: svitato tappo drena olio, sono rimasto fermo 3 ore (notte valle d'Aosta con 2 bimbi in macchina). Resto ancora in attesa di chiarimento della pratica noleggio

MAI PIÙ CON AUTOVIA, sebbene il personale di Milano Stazione Centrale sia molto accogliente e simpatico.
Ho scelto di non avere un'auto di proprietà... non trovo corretto dover pensare io alla manutenzione dei Vs mezzi.

Prezzi ottimi, servizio clienti super cordiale e auto in ottime condizioni. Assolutamente consigliato.

Gestione degli arrivi e delle partenze pessimo, non è possibile fare fare ad un treno ad alta velocità 30 minuti di ritardo solo per farlo entrare ed uscire dalla stazione con 24 binari a disposizione.

This company is by far the worst car rental company that I ever had to deal with. Stay well clear and don't even bother to complain. They leased us a car that broke down the next day after 5 minutes of driving. We were left in the middle of nowhere in the heat. Not only that you have to stay by the car to get it fixed. Then to make matters worse they make you take a taxi to the airport. We wasted 150euro on a taxi and lost the whole day trying to get a replacement. They ignore calls and emails. Best option you have as a EU citizen is to file a complaint with the Europen small claims court. Don't waste your time with them.

I encountered an issue during my rental and Autovia handled it so professionally and did not crazy upcharge me for anything. I rented the cheapest car I could find for the weekend (2 days). I did not buy the supplemental insurance from Autovia but I did buy an insurance policy from a third-party provider. So in the case there were damages, I know I have to pay Autovia and get reimbursed from my insurance company. When I picked up the car they gave me a Audi G which made me nervous about any damages which can be big with these fancy cars! I was 200+ km away from Milan when the "low tire pressure" sign came on. I discovered a screw was stuck in the tire. I contacted Autovia roadside assistance and they instructed us to exit the highway and wait for the repair vehicle to be dispatched for assistance. The woman that handled our call was incredibly friendly and helpful - very good customer service. The repair man/woman arrived, removed the screw, patched the tire, and told us we could finish driving back to Milan. They did not charge us, they said it was paid by Autovia. We returned the car late back to Autovia due to the delay, and they did not charge us extra. And last, I expected that I would be charged for a new tire (and seek reimbursement later from my insurance) but when we returned the car we were told there was no charge because the tire was repaired onsite. I was prepared to pay and happily surprised we had €0 in extra charges! A wonderful first rental experience with Autovia.

We were charged 450 euros for a damage that we did not cause. Upon receiving the car the employer did not go through the damages with us even though its their responsibility to do so. Later even after providing pictures they did not respond to our complaint and charged the credit card without prior consent or info.

Ho fatto una prenotazione VIA DISCOVERYCARS in AUTOVIA, per MILANO CENTRALE con ritorno dell auto a GENOVA, però o CAMBIATO il ritorno per MILANO CENTRALE.
Il costo era di EURO 132,24 e ho pagato EURO 46,69 ANTECIPADAMENTE, però questo valore non è stato considerato nel mia nuova prenotazione con ritorno della auto anche a MILANO , como poi vederi nei documenti allegatti, e anche sotto, la risposta da DISCOVERYCARS e AUTOVIA.
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DISCOVERCARS....
Vorrei informarlo che, secondo il suo voucher, doveva ritirare l'auto dalla Stazione Centrale di Milano e restituirla all'Aeroporto di Genova (GOA).
 
È possibile che la prenotazione sia stata aggiornata per qualche motivo al momento del ritiro?
 
Per chiarire la situazione, si prega di contattare Autovia all'indirizzo  / ...
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AUTOVIA....
Gentile cliente,

grazie per la sua e-mail.

Come si evince dalla ricevuta di pagamento da lei inviata, € 46,69 sono stati da lei pagati al broker per il loro servizio.

La preghiamo di visionare il voucher della sua prenotazione con Discovery cars dove è indicato che il pagamento del noleggio è da effettuarsi al ritiro del veicolo.
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 La mia contestazione risguarda il  EURO 46,69 ,che ho pagato per DISCOVERY.
È questo valore che voglio indietro, perché DISCOVERYCARS informa che non fa pagare nulla per il servizio di intermediazione di noleggio auto.
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Fatura de:
31 May 2024
DC-7953539/2024
DC-7953539
3 June 2024
Serviço para:
Discover Car Hire AS
IVA: LV40103690968
Latvijas Pasta Banka
LAPBLV2X
LV80LAPB0000046058036
Descrição
Prepayment for booking with Full Coverage
Subtotal
Quant./dias
5
Preço
unitário
9.3380
K. Ulmana gatve 2, Riga, LV-1004, Letónia
Telefone: +44 15 1317 2610,
Total
46.69 EUR

Vrouw achter de balie probeerde opdringerig extra verzekering af te sluiten terwijl we bij Booking.com al een full Zürich insurance hadden aangeschaft maar daar wou ze niks van weten. Voorderest was de auto erg goed en ook het terugbrengen en checken op nieuwe schade aan de auto ging soepel. Aan te raden om eerst ff goed te checken wat voor verzekering je bij boeken hebt gekozen zodat je niet onder druk gezet word bij ophalen auto.

They don’t seem to understand the legal requirements for international driving licenses. They denied me a rental car with my Russian driving license, while Sixt accepted the same document and offered multiple options. Additionally, their cars were not clean, and the staff was sassy. I would recommend avoiding this service to prevent any unpleasant surprises during your trip.

C'est tout simplement scandaleux.
On a dû payer 500 euros de plus parce qu'on avait une carte de "débit" et non de "crédit" sachant qu'en France, 99% des gens ont une carte de débit.
Aussi, l'état du véhicule n'est même pas vérifié, on a eu un problème d'huile, ce qui nous a obligé à revenir.
Évitez cette entreprise, quitte à payer plus cher au départ, choisissez une autre entreprise.

ALUGUEI UM CARRO DIA 05/06/2024 , correu tudo normal, sem nenhum problema, porem até hoje, 05/07/2024 , nao recebemos de volta o DEPOSITO DE EURO 500, apesar de ter ligado umas 20 vezes na agencia, e feito diversos email.

Ho noleggiato un auto per il week end e devo dire che sono rimasto soddisfatto al 100%.... A partire dal personale in ufficio, davvero molto disponibili, all auto che era impeccabile e a Graziano, ragazzo del deposito, che è stato gentilissimo.