autovia.it - Malpensa Aeroporto Omdömen 

Keine schriftl. Absprachen wurden eingehalten, Service läßt sehr zu wünschen übrig, hatte für 6 Tage gebucht und alles bezahlt, sollte danach noch 1300 Euro nachzahlen weil der Wagen über 1 Monat auf dem Parkplatz der Gendarmerie stand und nicht abgeholt wurde, mußte Anwalt einschalten der dann alles regelte. Wenn ich in Italien wieder bin kein Autovia.

Pessima esperienza e comportamento totalmente inaccettabile da parte del personale del desk Autovia di Milano Malpensa. Avevo una prenotazione regolare tramite eDreams, con il cambio nome regolarmente approvato, confermato per iscritto dall'assistenza e con il nuovo voucher ufficiale già emesso a mio nome.
Una volta arrivato al desk, il personale si è rifiutato in modo del tutto arbitrario e ingiustificato di consegnarmi l'auto, ignorando le disposizioni ufficiali del broker e lasciandomi a piedi.
La cosa più scandalosa e ai limiti della truffa è avvenuta subito dopo: dopo avermi negato la vettura prenotata, l'operatore del desk ha pensato bene di "svoltarci" sopra, proponendomi privatamente un suo amico che mi avrebbe lasciato una macchina fuori circuito alla modica cifra di 80€ al giorno! Un comportamento a dir poco speculativo e non professionale, per non dire illegale.
Hanno persino provato a chiudere la pratica come "No Show" per trattenere i soldi, quando ero lì davanti a loro con i documenti corretti. Ho già avviato le pratiche legali e di reclamo formale sia con eDreams che con la direzione di Autovia allegando tutte le prove scritte. Evitate questo autonoleggio, personale scorretto e gestione imbarazzante!

Had problems with shuttle pick up. They could not be reached on number provided so ended up paying taxi to take us to pick up location . As soon as taxi left we realised that Autovia offices where not there and someone told us that they had moved location. So again we had to go back to airport. Fortunately we finally managed to reach the company on what s app . Company told us that they had moved location but not all websites had this info updated.

Staff was super nice one! Easy to rent and customer service was good! Also took care Of my Son while he was trying to make all the papers For us ready to get the car. Felt that I can trust the company and workers. I would rent car again for sure from autovia

Booked a car with AutoVia via EasyJet.
AutoVia refused to release the car because my credit card had less than 6 months validity on it, though the easyJet T&Cs said nothing about this. They also refused to accept other cards from me or my travel companions. The receptionist was unhelpful and just said words to the effect of 'Sort it out with EasyJet - if you use these cheap operators what can you expect. If you booked direct with us you would get our full terms given you (they fitted into a large lever arch file).
The same thing also happened to the customer in front of us, who I'd met during the long wait for the shuttle.
In the end had to book via the adjacent hire desk. EasyJet have refused any refund. Combined with the preceding EasyJet flight cancellation, this made for a pretty disastrous start to the trip.

Very polite personel, quick service and great cars!

Personale disponibile e gentile, auto in buone condizioni

Everything ok if you respect the contract

GOOD EXPERIENCE

Fikk opplyst feil sted hvor Shuttlebuss hentet oss på flyplassen. Dermed kjørte en buss forbi oss. Kom oss til utleveringsstedet, bestod av en bitter liten skranke med 2 kasser. Lang kø. Når vi fikk bilen, var det en helt annen type enn den vi hadde bestilt og betalt for. Spurte etter vinterdekk, det hadde de ikke, men de skulle se om de fant kjettinger. Fikk dette tilslutt. Når vi så leverer bilen innen tiden vi skulle, ble en person med for å se på bilen. Vi fikk bekreftet at alt var ok.
2 måneder etter blir vi plutselig trukket penger fra kredittkort uten noe som helst beskjed om hva dette gjelder. Har forsøkt å sende de epost med spørsmål om hvorfor. Denne får jeg ikke svar på. Nei, styr unna!! Alt for dårlig!

good car, good price, good booking process, a little bit far from the airport, but shuttle was OK

This has been one of the worst car rental experience I have encountered.

I returned the vehicle in excellent condition, yet I have since received a charge of €407 for alleged 4.5cm line scratch on the front bumper that was already present on the vehicle when I collected it. Fortunately, I took photographs at the time of collection, which clearly show the pre-existing damage. Despite providing this evidence, the company appeared more focused on processing payment from my card than fairly reviewing the facts presented.

The collection and return process is also inconvenient. Customers are required to take a shuttle from the airport departure area and travel a considerable distance outside the city to reach the rental office, which adds unnecessary complexity and inconvenience to the journey.

Based on my experience, I would strongly advise travellers to exercise caution when renting from this company. There are far more reputable providers available, and I will certainly be using companies such as Avis Budget Group in the future rather than independent operators promoted through airline booking channels.

For anyone travelling to Italy and considering a rental through this provider, I would recommend researching alternative options before booking.

NB: You will not be able to contact the Customer care team to talk to someone human that will be willing to hear your perspective. All you can do is send an email.

I absolutely wouldn't recommend - will gladly use AVIS next time

Tutto positivo personale altamente professionale ottima auto nuovissima super coccolati dall’inizio alla fine

We called 15 times and waited for 2 hours but their pick up shuttle bus never came. Why don't they just tell the truth on the phone (that they cannot, will not), instead of promising twice to come, and never do so? Spare their customer and themselves the nerves and frustration.

Similar experiences to orher reviews. Not only was the service in Milan rude, I actually think the company is a scam. They cancelled my pre booked and paid car because my flight was delayed. I’d even called to say the flight was delayed, I then accepted an exorbitant price hike because I now had no car and then they wouldn’t accept the same Wise Visa card I had paid with previously. Every person that day had to pay extra in their pre booking or one other couple ended up with no car. Had to go back to the airport and rented a car in minutes from Europcar ( with a smile). After reading the reviews how they have scammed lots of people, I think I dodged a disaster.

Stay away, not serious, lot of extras, not at the AirPort but in the bush, and long time , jo yo 30 min to wait at the desk. Bad, realy bad.

I would leave 0 stars if possible. A queue of 8 people took 2.5 h. 2 guys at their desks, every now and then one of them just left customers sitting and went on delivering the keys.

Extremely slow, seems like there's no procedure. They need 30 min per car, I've never seen something like this. Awful

qualità prezzo

Personale educatore

Ottima qualità prezzo, servizio molto cortese e affidabile.
Si sono occupati di farmi rimborsare la totalità del prezzo acquistato al momento della prenotazione tramite un sito web molto usato, dí modo che abbia potuto acquistare una copertura assicurativa completa con loro ad un prezzo più alto ma che comunque copriva tutto (casco)
Al momento della consegna non ho atteso più di 5 minuti per avere la possibilità di poter procedere all imbarco in aeroporto