Autounion Omdömen 4

à fuir. très mauvaise expérience récente. Après avoir réservé une voiture à un très bon prix, je me présente chez la compagnie locale "AUTO UNION" à 22:30 comme prévu. Je lui donne ma carte VISA, la même que j'utilise depuis 13 ans pour louer des voitures et ils m'annoncent qu'ils acceptent cette carte seulement si je prends l'assurance complète avec eux (au triple du prix originale) car ils l'identifie la carte comme "Online". Je refuse et je prends les transports en communs. Le lendemain J'écris à Doyouitaly pour demander le remboursement du paiement fait à l'avance mais d'abord ils disent que j'aurais du les appelé le soir même, alors que j'ai essayé mais ils n'ont pas répondu, et après ils affirment que la compagnie locale a raison de refuser de cartes de type "online". Alors je demande comment vérifier que la carte soit online et je suis leurs instructions. Les vérifications confirment qu'il s'agit d'une carte classique et pas "online", mais DOyouitaly réfuse toujours le remboursement en disant

KEEP AWAY!!! It was an extremely unsatisfactory experience to book a car through this company. I made the reservation through VIPCars website, but the vehicle was ultimately provided by AutoUnion. Afterwards, I saw on Trustpilot that many customers had reported serious issues with this company, including the rejection of valid credit cards and demands for additional insurance charges. I therefore contacted VIPCars customer service department before collection and was explicitly assured that AutoUnion was a trusted partner and that they would assist us if any problems arise.

When we arrived in Palermo and went to the rental company, our credit card was rejected without any proper review, even though we presented several different cards. I then contacted VIPCars customer service again, only to be told that they could not help because the rental period had formally started - even though our flight had been delayed, which was clearly beyond our control. Shortly afterwards, the AutoUnion representative suggested that we could instead rent a car from CarMotion, which just happened to be located right next door. This appeared highly suspicious, especially as we were then charged EUR 852.17 instead of the original price of EUR 352.15. While we were trying to find a solution, we also witnessed another family being treated in exactly the same way. This leaves a strong impression of a systematic and unacceptable practice. As a result, we incurred an additional cost of EUR 651.89. We find this entirely unacceptable. We expect VIPCars and/or AutoUnion to take responsibility for this matter and address how their business partner can subject customers to this kind of treatment without VIPCars providing the assistance they had explicitly promised in advance. Based on this experience, we will not use AutoUnion service again.

Vi hadde forhåndsbetalt leie, men da vi skulle hente ut bilene, så ville de ikke akseptere våre kredittkort. Til slutt måtte vi gå til Hertz. Her ordnet alt seg! De aksepterte Visakortet uten noe problem.
Vi taper alle pengene våre som vi har brukt på Auto Union. Bruk aldri dette selskapet. De er kjeltringer!

I had a very poor experience with Rentalcars.com and their partner AutoUnion at Venice Airport.

I prepaid a car rental and provided my flight number at booking. My flight was delayed by about one hour – a normal and foreseeable situation.

When I arrived:
• The AutoUnion office was already closed
• No staff were present
• I tried calling several times with no answer
• I waited at the pickup point for 45 minutes
• A shuttle driver confirmed the office had closed and staff had left

The car was never made available. The service I paid for was not provided.

Despite this, Rentalcars.com refused to refund the booking, relying on “office hours” and “no-show” terms. If you request a customer’s flight number for an airport pickup, you should align the service with the actual arrival time or clearly warn customers that the booking will be forfeited if the flight is delayed. That did not happen.

I am not even asking for compensation for alternative transport — only a refund for a service that was never delivered.

Very disappointing experience and poor customer service from both Rentalcars.com and AutoUnion.