Automation Warehouse Omdömen 29

Its been 6 weeks and my order has not shipped. There is no real updates unless i reach out, and even then, the updates arent very helpful nor accurate.

Terrible customer care
I paid some part last months 18 Feb was listed as stocked item till now, I have send a couple of emails asking when do you think you will ship, it's all we will get back to you. In business be honest everyone is against time. They are the worst they keep you in the dark.

I still do not have my part that I ordered. I have looked for a tracking number or tracking update and can't get any update

Strong inventory of parts and good customer service.

Unresponsive...Placed an order and was not able to check on status after numerous emails...
Declining charges on my card...
Look like a scam or very poorly run business.

They were very professional!

Parts did not arrive.
No record of the purchase was showing in my web account.
No tracking numer was facilitated.
When finally reached a contact, it took years for him to answer.

Item was/is listed as in stock but in reality its not. You reach out to them via email and get no response. When you do eventually get a response, Jeff Kapp tells you the item will be shipped at some future date. You ask for a refund and he goes mute. Terrible experience and would NEVER recommend.

I placed an order that shows it’s available in stock. Still no update or response to emails.

“Jeff” is completely unresponsive- a supposedly “in stock” product has been over a month delayed. They provided a fake tracking number to keep us quiet and proceeded to be unresponsive for weeks. They operate like a typical Chinese company- lie, cheat and steal for a couple pennies.

As always, Jeff was great. Very pleased with quick responses. A reliable supplier.

For Automation Warehouse, this is my very first buy. After placing the order, the shipment arrived promptly. This seller has the most impeccable packaging of any merchant I've ever dealt with. The item's description was spot on.

Order placed on 9/22 for a part in stock, paid with CC immediately. So far no info on my order, sent several different email with request of information no response at all. There is no chat or phone number to call from USA.
I'm going to dispute the transaction with the bank, for the time being stay away from this site at all cost.
EDIT : after the review i've got an email from a representative saying that they will refund the order, they don't have the part avaialable (as stated in the website) and "appear that the stock count on their website was updated based on their initial expected delivery".
My experience remain poor.

AFTER WEEKS OF WAITING FOR DELIVERY, WE WERE TOLD THAT THE PRODUCT WAS NEVER IN STOCK TO BEGIN WITH. OUR CREDIT CARD GOT CHARGED AND WE NEVER GOT REFUNDED.

Worst customer experience I have ever had. Bought a part that said “in stock” and “express shipping” only to find out 2 weeks later after being promised daily to get me tracking that this product was being shipped from China, which was never alluded to on their website. Then I get another surprise! I get a notice I have to pay $30 import fee! Jeff has no clue what he’s doing, is horrible at customer service and a straight liar. Will NEVER deal with this company ever again. They have no phone number listed anywhere. Think twice before dealing with this company.

I used the website Contact Us feature on the website multiple times and have not received any updates on my orders. AW1657 from Nov 5, 2024, AW1769 from Dec 5, 2024, and AW2116 from Mar 17, 2025. I received partial shipment from the first order but have not received any further shipments since.

Der Siemens Schalter worde schnell geliefert. Ales ist bestens abgelaufen, empfehlenswert.

We ahve been cooperating with Jeff and other guys from AW to source parts for a number of projects over the past 2 years. Always had a good outcome.

Sometimes, finding the necessary parts you need urgently can be challenging, and no one in the market can help you because what you are looking for is old-fashioned.
That's why I got acquainted with Automation Warehouse online when I came to find my old part.
I was pleased when I got my desired part here at an affordable price.
And thank you so much for helping me out.

I appreciate your response to our requirements and delivery schedule. It was very easy to order from here. They sent it to the US the quickest and offered the cheapest pricing. I am satisfied with your product and delivery.