Austin's Funeral Service Omdömen 

Sharon was so patient and helpful. I was arranging the funeral on my own and she was so helpful and kind. The funeral was lovely. I felt everything was perfect and my Mum would have been pleased The team were so respectful and everything was taken care of in a calm professional manner. All of the family felt respected and treated special.

I found everyone at Austin's very professional and caring. At what must be the worst time Kelly made every thing clear and were helpful in explaining the options. Gave guidance without being pushy.
The crematorium is well laid out, ample parking.
The service ran smoothly

At such a difficult time from start to finish Austin's were amazing. Very delicate and understanding when making the arrangements and on the day, all of the stuff were incredible. I cannot thank Austin's enough and an extra thank you to Michael the conductor who was very patient with me whilst I was trying to say hello to all the attendees.

Thank you, June, Michael, and everyone at Austin's Funeral Service, for your warmth, patience, and unwavering support. We will always be grateful for everything you did to help us give our loved one such a fitting and memorable farewell. We would wholeheartedly recommend your services to anyone looking for compassionate, professional funeral care.

All the staff from June at the Welwyn Garden City office through to everybody at the crematorium were very compassionate and professional. The whole experience although very traumatic for us was made easy and stress free.

The team at Austins made the process smooth and supportive from the first phone call through to being dropped back home after the funeral.

Everything went perfectly, with care and attention to detail. Tina at Hoddesdon could not have done better with her expertise and attention to detail. Lee and his team at the graveside were very professional.

Austin’s were fantastic from start to finish.
They have been very attentive, listen to what I wanted and the they have made a huge difference in what it is a very hard time for me.
They treated me with respect and the funeral
was very professional and touching. They kept me informed every step of the way and they were not at all concerned about changing my mind on details.

From beginning to end of the funeral and process and all staff who we came in contact with, we were looked after with kindness, respect and sympathetically. I’ve always seen Austin’s as the best around and our experience with them for Mum has been wonderful. They looked after Mum with great respect, her service at Harwood Park all the way through to when we collected her ashes afterwards. We can’t thank you enough.

Professional service, excellent staff and communication.

They were amazing, very caring, did everything when they said they'd do it always keeping you informed, I can't fault them

Everyone involved was fantastic so friendly a so helpful a big Thankyou to Lisa and Gary

Very caring, helpful and empathic.
Caroline in the Hitchin branch went above and beyond to comfort me in what turned out to be my husbands difficult, protracted decline.
Many thanks to all the staff involved on the day of his funeral as well.
I would recommend Austins to anyone dealing with loss.
Thank you

From the very beginning, we were guided with kindness, sensitivity and patience, which was such a comfort during a difficult time. Austin's attention to detail and calm reassurance helped everything run smoothly, allowing us to focus on remembering and celebrating the life of our loved one.

The service was a fitting tribute to my husband, and I am deeply grateful for all that Tina did to make the day so special. The support meant a great deal to me and my family, and we will always remember your kindness.

First class service from beginning to end.

Expensive yes, but a really good funeral service. Very personal, lots of options, sensitive and professional at every stage.
Beautiful shop/showroom/funeral parlour. Staff were very attentive. The funeral celebrant they organised was excellent. Went very smoothly on the day. No hiccups.

The funeral directors on the day of the funeral were amazing and I cannot fault them in any way…so professional, kind and supportive.
I felt let down by the contact at Stevenage’s Austin’s who offered no help or support in the planning of the funeral…I was struggling to find somewhere to hold the service (non religious) and despite Austin’s having another branch 15 minutes from the burial site (which I didn’t know)…my contact was not willing to contact that branch, and didn’t suggest to me that I contact them either. She just said she couldn’t help. My understanding is that a funeral directors is supposed to help you arrange the funeral, but I ended up having to do it all on my own. The crematoriums I was speaking to even told me that they never deal directly with families and my funeral director should be making the enquiries. I had to tell them that Austin’s had refused to help and beg them to give me the information I needed. Once I had made the arrangements, Austin’s did then and take over communications. But it took me two whole days of fruitless enquiries and being pushed to breaking point to get there. We ended up using a crematorium 5 minutes down the road from the other Austin’s branch, so am sure they could have been very helpful had they been contacted, but I had to get find this all out on my own.
If you want to use Austin’s own services, they are fantastic (having used them twice before this time), but if you have a funeral that is outside of their neat box, I would go elsewhere, sadly.

The staff at Austin’s Funeral Service, in Hitchin, couldn’t have been more helpful.

As we are not local to Hitchin and having an hour and a half journey, via the Dartford tunnel, from Kent - meant organising things from a distance.

However, we needn’t have worried, as Caroline was so professional and went to great lengths to get the exact day/time for the service for us.

The staff on the actual day were also great and everything went to plan. The Order of Service pamphlets were lovely and my Aunt would’ve been so pleased with how it went too.

Thank you.

Compassionate staff, Lisa was amazing as were the staff at the Crematorium . They made us feel so much more relaxed about the whole process at a very sad time in our lives . Thank you x