10/10. The staff are great at explaining ever step to make sure you get exactly what youre looking for. Final result came even better than expected
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Brilliant engagement ring for my now fiancé. Lovely staff, affordable and brilliant service. Very happy and would happily recommend. I'm thinking of getting our wedding rings from here too!
Företaget har svarat
Trevor made our whole process so easy and gave us so much information which helped us massively. Over the moon!
Bought engagement ring and me and my wife's wedding rings from here. Staff were really nice and welcoming, understood what we were after for our budget and we were both happy with the outcome.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Find Us When on the hunt for Nottingham jewellers, look no further than Austen & Blake. Boasting a wide range of engagement rings and diamond rings in Nottingham, you’ll be spoilt for choice in our intimate store. Find us in the Victoria Centre, the stylish shopping hub at the centre of the city. More than just diamond rings, our expert team is on hand to help you find the perfect piece of jewellery, including earrings, bracelets, and pendants, in a comfortable, no-pressure setting.
Kontaktuppgifter
Unit 21, 178 Victoria Centre, NG1 3QH, Nottingham, Storbritannien
- 07572 406911
4,8
Utmärkt
222 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Staff is very helpful and the ring that…
Staff is very helpful and the ring that ive bought is absolutely stunning. Highly recommended.
25 juli 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Brilliant Service
Shivarni was absolutely amazing. I came into store to look for our wedding bands as my fiancé had got my engagement ring from here, she was super helpful and helped me design a bespoke ring that looks exactly how I wanted it to!
7 juli 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Amazing experience in store by Kirsty
Amazing experience in store by Kirsty, really helpful and honest about what the best quality of ring to go for. Would highly recommend anyone who’s coming into store to speak to Kirsty.
29 juni 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Kirsty.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
The service from Matthew was very…
The service from Matthew was very informative throughout and all of my questions were answered in a really easy to understand way. When purchasing the ring because I had 3 weeks to pop the big question He managed to pull out all the stop signs and get my ring on time the ring looks stunning im buzzing roll on Friday, I would recommend the nottingham store to all my friends and family thanks again Matthew all the best.
26 juni 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matthew.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
I had a fantastic experience
I had a fantastic experience, looking for a perfect ring for my proposal. I found Austen & Blake and made an appointment with Shivarni. She took care to explain all options available to me and what they mean. I did not realise how much there was to picking a ring. I walked out having ordered a ring I was delighted with and came far under the original set budget. Additionally i said i needed the ring for my holiday where i wanted to pop the question. Unfortunately the ring wouldnt be ready but Shivarni organised a hire ring on site. Would highly reccomend to anyone!
15 juli 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
I recently visited Austin Blake in…
I recently visited Austin Blake in Nottingham to buy some bespoke diamond earings as a surprise for my wife. The service I received from Mitch was second to none. He made sure everything was exactly as required taking all the time needed to make the right choice. Would definitely recommend and would go there again in a heartbeat.
My wife was delighted with the earings :)
16 april 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Mitch.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
The service was very informative…
The service was very informative throughout and all of my questions were answered in a really easy to understand way. I’m really happy with the ring as well as the customer service and I would recommend the nottingham store to all my friends
12 juli 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Really friendly helpful staff, amazingly high quality and affordable jewellery - arrived ahead of time - could not be more pleased with the service.
Really friendly helpful staff
3 juli 2024
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Black Diamond, Shivarni you're a star!
My husband was buying me a new engagement ring to celebrate our 25th wedding anniversary. We booked an an appointment with Shivarin in the Nottingham store. I was looking for a black diamond solitaire, when we arrived Shivarni had managed to provide a few examples including the one I had seen on the website but it wasn't for me. Shivarni was very patient and knowledgable, and after trying on many rings!! I got my black diamond with diamonds. Thank you!!
6 juni 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great experience
Great experience, friendly staff, very knowledgeable and patient with me being undecisive
6 juli 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Brilliant service
Brilliant service for engagement ring we will be returning for the wedding rings 💍💍
29 juni 2024
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Matt in the Nottingham store was…
Matt in the Nottingham store was helpful and friendly. We got everything we needed and it didn’t take too long.
23 juni 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matt.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent customer service
Mitch is really helpful and friendly. His advice was excellent and allowed us to find the perfect ring. He gave us frequent updates on the progress of the ring being made and helped us with an exchange when we changed our mind about the design.
It's a really good shop, definitely worth going in person as the customer service was much more personal in person, we highly recommend it and will be recommending it to friends and family. Thanks to the Nottingham branch!
16 juni 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Mitch.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
We made an appointment to see rings in…
We made an appointment to see rings in Nottingham. Shivarni was great - very responsive over emails and very patient and understanding in person. She even went above and beyond to book us in another A&B store elsewhere to collect rings. Couldn’t fault her service. I sent Shivarni a list of the rings I liked the look of and so I do wish it was possible to have all rings “favourited” (for example) to see/try on but do totally understand this is not realistically possible to do and she did great to find similar styles.
1 juli 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Austen and Blake was amazing
Austen and Blake was amazing. The store manager, Mitch, was incredibly helpful and walked me through the whole process from start to finish. They designed my perfect wedding ring when I couldn't find exactly what I was looking for. Amazing customer service and great prices.
25 juni 2024
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Mitch.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Customer Service was amazing
Customer Service was amazing, my Sales Assistant Shivani was very helpful and helped me gather all options and ensured I made the right choice!
28 juni 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivani.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fanstastic experience at Austen and…
Fantastic experience at Austen and Blake. Matt Wilkins was amazing, gave us great service and advice from the moment we walked. The prices are also alot better than the competition. Will definitely be back and recommend to friends. Thanks Matt
14 juni 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matt.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Awesome Service
The lady that served me was really informative and polite, she didn't rush me or my partner when choosing an engagement ring.
15 juni 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
5* for Shivarni
I can’t speak highly enough of Shivarni, extremely professional, customer service skills were impeccable, and went above and beyond to get the ring in stock I asked for in a very short time scale. Thank you!
15 juni 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Friendly and helpful staff
Shivarni made the process so simple and helped me with every step of the process.
I looked on the website and found a few rings I liked, came into store and was shown the samples in person so I could compare.
We decided on the ring and then I was shown a selection of diamond to help me with my choice of diamond.
Once the order was placed I had plenty of emails with the progress and photos too which was very nice.
Upon collection we were talked through some insurance options and given no pressure to choose.
The whole process from start to finish was made very easy for me thanks to shivarni and the other staff in store.
15 juni 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Detta är Trustpilot
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