Charlotte was incredibly helpful and provided some great advice without being pushy. The space feels very modern and fresh - and the Prosecco was a very welcome addition, especially in the record brea... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What a fantastic visit! Came in looking for something very specific and was greeted warmly and excellently served by William. He had all the answers and got me exactly what I was looking for. The enti... Se mer
We had a great experience buying our rings at Austen and Blake. William took the time to understand what we were looking for and was professional and personable throughout. It was a smooth and positiv... Se mer
If you are looking for a jeweler that combines expert knowledge with genuine care, look no further. Amber helped me select an engagement ring and her support was invaluable. She was patient and prof... Se mer
Företagsinformation
Skrivet av företaget
Find Us Austen & Blake Leeds should be your first stop for engagement rings, wedding rings, and custom jewellery when you’re in the city. Find us in our beautiful store on Commercial Street, an 18th century pedestrianised road overflowing with charm, high-end jewellery shops, and plays host to The Leeds Library. Visit our sleek and modern jewellery shop in Leeds where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Kontaktuppgifter
Commercial Street 4, LS1 6AL, Leeds, England, Storbritannien
- 0113 333 9076
4,9
Utmärkt
351 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic experience with Charlotte
Fantastic experience with Charlotte, didn’t feel under pressure to buy and really felt like time was taken to care about what we hoped for to make our decision easy and exactly what we were hoping for.
7 mars 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Holly,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great service and friendly staff
Met with Fergus today who was so helpful in aiding me with all my queries. Really friendly service would definitely recommend.
4 mars 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Sophie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience with Katy
We had a booking with Katy to look at wedding bands and had a flawless experience with her. She really listened to what we wanted, presented us with tailored suggestions based on what we had in mind and was of the utmost help while never being pushy. Didn't expect to find our rings on the first look but she nailed the brief and we chose them then and there! Thanks so much
1 mars 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Anna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience
Katie was extremely helpful. We had an appointment but had mixed up the date, she was so understanding and helpful. We were wedding band shopping and Katie gave us lots of advice and options to try on, nothing was too much. She also cleaned our engagement rings for us whilst we were there.
3 mars 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Anya,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
We have just collected an amazing…
We have just collected an amazing engagement ring and two wedding rings. The whole experience was made extra special by Nicky who guided us through the whole process with professionalism and humour.
We found Austin & Blake to be competitive and with excellent customer service.
Thanks so much!
1 mars 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Stuart,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Nicky!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Katy was so helpful in helping us…
Katy was so helpful in helping us choosing our wedding rings. Very attentive and knowledgeable about the products. We felt listened to in terms of what our preferences were and didn’t feel pressured into buying! The rings we chose are exactly what we were looking for and we are so happy with the experience! Thank you!
1 mars 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Rachel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
We came in to look at engagement rings…
We came in to look at engagement rings with Katie. From start to finish it was a great experience but also so lovely chatting with her. She answered all our questions with knowledge and genuine advice.
28 februari 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Emma,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Thank you Fergus
We had a wedding ring appointment with Fergus, super helpful and informative. Wasn’t sure what kind of rings we wanted before the appointment and went through a few options, wasn’t pressured into a purchase either :)
21 februari 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Alex,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
We purchased our beautiful wedding…
We purchased our beautiful wedding bands today after an appointment with Fergus, absolutely fantastic customer service and very patient. Thanks for making our experience so easy and fun!
19 februari 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Steve,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was so helpful.
Fergus was very helpful and knowledgeable, and we had an enjoyable time choosing wedding rings. Would really recommend.
18 februari 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Molly,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Gabrielle is great
Gabrielle helped me understand everything about the process and what to look for. She explained the details of the ring, sizing, different diamonds and then showed me through some suggestions. I spent 3 days looking around and ended up ordering the ring Gabrielle suggested since it was perfect, thank you Gabrielle
12 februari 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Gabrielle!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wedding rings
We walked in with a 25 minute slot, Fergus dealt with us straight away and got us exactly what we wanted within this time! We have some wonderful wedding rings and a glass bottle f Prosecco to finish
14 februari 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Lucy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was brilliant
Fergus was brilliant. After months of looking for wedding bands, Fergus gave us some options that complimented my fiancé’s engagement ring. Really personable service that made the whole experience relaxing & enjoyable
14 februari 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Liam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Ok - but not wow
The lady who helped me in the Leeds store was great, however I found the selection of princess-cut eternity rings to be quite limited, which surprised me as it feels like a fairly common request. The only suitable option wasn’t stocked in-store for me to try on. I was encouraged to purchase it on the basis that I could exchange it if I didn’t like it, but we weren’t comfortable spending thousands on something without being able to try it on first—especially as there were no other comparable alternatives I liked.
We were also left waiting for quite a while in the doorway before our appointment, along with several other couples, which made the experience feel a bit disorganised. It would really benefit from having someone dedicated to reception to manage arrivals and admin.
7 februari 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words concerning our team member that served you.
However, we are sorry to hear that the in-store selection of princess-cut eternity rings didn’t meet your expectations. We completely understand your hesitation around purchasing such an important piece without being able to try it on first or a sample to best illustrate the ring you were hoping for. Currently we are continuing to update our sample stock availability in each store.
We also apologise for the wait on arrival and appreciate your comments regarding the appointment experience. We have sent you a request for some further details, please could you respond to that?
Kindest regards,
Austen & Blake Customer Service
Myself and my partner purchased 2…
Myself and my partner purchased 2 wedding bands with the help of Fergus, he was very knowledgeable and patient.
8 februari 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Jodie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent service - highly recommend
Excellent service, Fergus was very knowledgeable and attentive, would highly recommend
7 februari 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Nicky was amazing!
Nicky was amazing! Me and my partner turned up one Sunday with no appointment booked and no idea of what type of engagement ring she wanted. Nicky was very accommodating and made us feel very comfortable, after getting us a drink she ran through everything there was to know about engagement rings/ diamonds and helped my partner find a ring that she loved. Nicky emailed all the information to me straight away and now I am just waiting for the ring to be made.
25 januari 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Ellis,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Nicky!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Thank you Katy!
We turned up having not booked an appointment and Katy was incredibly helpful and made it a joy to try on some wedding rings! Katy sent through all the details over email of the rings we tried, and I bought mine through her over email, I absolutely love my ring and cannot wait to wear it everyday - thank you so much Katy for all your help!
27 januari 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Frances,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Incredible Service
Just bought our engagement ring today! Not only is the proposal going to be an incredible memory to remember, but choosing and buying the ring together will be too.
Fergus was amazing at helping talk us through everything, explaining what all the terms mean and the differences between them (this is the first time we’ve ever bought a ring haha). I asked to look at a few different ones and he was more than accommodating. He made me and my partner feel super at ease and not pressured into anything, even giving us a couple minutes to ourselves to think about what we want to do in private. Couldn’t be more happier with the service.
Very excited to see it when it comes and thanks again Fergus for being the best help we could ask for :)
1 februari 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Aleya,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus in Leeds was brilliant
Fergus in Leeds was brilliant, such a delight. Brilliant service, patient and found us exactly what we wanted. Super happy and celebrated with a lovely glass of prosecco. Thank you Fergus!
31 januari 2026
Omdöme utan inbjudan
Svar från Austen & Blake - Leeds
Dear Carys,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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