Amanda was so great. First went in to check my engagement ring material and ended up buying my wedding ring! She was very knowledgeable and did everything to match the wedding ring to my current engag... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
They made everything easy - gave us more of an understanding about the diamond , grades - clarity etc Fair pricing and sensible advice . Good service and communication throughout and my Fiancée was... Se mer
Cannot rate the service highly enough - Grace and Amanda were absolutely fantastic! Patient, considerate and very understanding of what was a very nervy situation but ended up being an absolute breeze... Se mer
Företaget har svarat
Really helpful staff who helped us find our perfect wedding bands. They were limited in showroom samples (compared to website) for the more irregular ring shapes I wanted to try to fit around my engag... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Find Us Our showroom is conveniently located in The Mall Cribbs Causeway. With a wide selection of shops and dining options, you can easily plan a day’s shopping around your appointment. The area is well connected with public transport options and onsite car parking is available. Visit our showroom and browse in a relaxed atmosphere where our Jewellery Experts are available to help you find a wonderful piece of jewellery. We recommend booking an appointment to secure one-on-one time with the team.
Kontaktuppgifter
Unit 63, Lower Mall, Cribbs Causeway, BS34 5DG, Bristol, Storbritannien
- 0117 463 2442
4,9
Utmärkt
181 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Can’t recommend highly enough!
Don’t usually right reviews but felt obligated to do so. Had a great service from the start right upto the very end and when help was needed, the staff member myself and my partner dealt with was brilliant. Firstly I bought a ring that my partner loved and the collection was very easy and staff great. But when we had to get the ring resized, we both have nothing but great words to say about Tamara. We were being difficult on our side with times we were free and Tamara was excellent in getting a day/time for the appointments and was easy to speak to, great and efficient customer service! Can’t recommend highly enough and a great credit to the company Tamara is!
6 maj 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Austen & Blake Bristol
Austen & Blake Bristol, service advisor Tamara could not have been anymore helpful. Tamara was friendly, asked lots of questions about what I was looking for and was genuinely so interested in making sure she found the perfect ring for my soon to be fiancé.
Tamara’s experience with diamonds shone through and she was patient in finding the perfect diamond for my ring.
Can’t thank Tamara enough and will be returning again for wedding bands!
4 maj 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
A great experience all round
A great experience all round. Tamara in the Bristol branch fit us in really short notice and was great!
24 april 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Tamara is fantastic
Our experience buying a refreshed engagement ring and 2 wedding rings was a wonderful one. Tamara is very knowledgeable when it comes to sparkly diamonds! She was so down to earth and helpful when it came to picking the perfect rings for us and we’re so very grateful that she was our sales consultant.
29 april 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Helpful and professional
The people working at the Bristol office were very welcoming, helpful and very knowledgeable, they helped me to pick out the most appropriate gift for the occasion and there was no pressure to get it done and sorted as soon as possible and they were as I said very very helpful and great always kept me updated will recommend and I will be coming back when needed
16 mars 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great experience!
We previously ordered our engagement ring through speaking with Sharron over web chat and email, finding Sharron lovely and helpful - and the ring absolutely everything we wanted. We have now ordered our wedding bands with Tamara by actually going in to the shop in Bristol to see bands against the engagement ring. Tamara was enthusiastic and knowledgable, read us very well and helped us pick our perfect bands. We're really grateful for all the help and would definitely recommend.
27 april 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Sharron.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Tamara is a gem💎
I ordered a ring online and dealt with Tamara, who was excellent.
Tamara assisted me online through the chat feature and follow-up emails.
She was incredibly quick to reply, answered all my questions and understood my budget and what I was looking for. She made excellent sugesstions and recommendations, proving that she knows what she's talking about!
On top of this, Tamara was super funny to chat with, while remaining professional. The perfect combo!
Thanks for your help Tamara!
1 april 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fantastic experience
Tamara and the team did a great job helping me choose an engagement ring! Customer service was second to none with great advice/communication throughout. Would highly recommend to anyone. Many thanks again!
12 april 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Brilliant experience
During our visit, Tamara was exceptionally helpful, welcoming, courteous, and knowledgeable. Her friendly demeanor made what could have been an intimidating experience feel quite the opposite. We greatly appreciate her assistance.
13 april 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Tamara is Bristol 100% recommend
Tamara in the Bristol Branch was a massive help, I had a brief idea of what I was looking for in an engagement ring and Tamara was able to bring my vision to life, walking me through and explaining the different colours, clarity’s, shapes and sizes that rings can come in at- I consider myself a diamond expert now after an hour sitting with her! Really cannot recommended enough for anyone struggling to work out what they want exactly. No pushyness, no saleswoman techniques, just a genuine helping hand for a bloke with no clue! Thank you Tamara!
12 april 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Tamara was incredibly helpful
Tamara was incredibly helpful during our unexpected walk-in appointment. She was friendly and helped us understand the different types of diamonds etc, which will be so helpful when we go and try more rings on at another A&B showroom. Had a fantastic experience, all thanks to Tamara, thank you!! (A&B Head Office, give her a raise please!)
30 mars 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Amazing service and support from Tamara…
Amazing service and support from Tamara and everyone at the Austen and Blake Bristol branch. Great service that I would recommend to anyone, she made a very daunting process simple and enjoyable.
7 april 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
I reached out via live chat and got put…
I reached out via live chat and got put in touch with a lady called Tamara, I cannot express how thankful I am! I had been struggling to find the ideal wedding band to match my engagement ring so I reached out and provided the spec of my engagement ring and Tamara knew exactly the ring to recommend, she even tried on an engagement ring the same as mine and put the band on and took photos to send me so I could see exactly how the band would look next to my ring- it was so helpful!! Tamara then sent me the exact details of the wedding band so I knew exactly what to order. Tamara was so helpful and lovely - not at all pushy and I feel so happy to have finally found my ideal ring.
4 april 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great customer service
Great customer service, Tamara was very helpful with helping us choose our perfect ring and diamond. Clear on what to expect and all options available to us.
28 mars 2024
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Tamara was very helpful through the…
Tamara was very helpful through the online chat and helped settle some nerves around the expected delivery of my order. She event went to the effort of making a note on my order that I needed it by a certain date. This has made my experience great and look forward to receiving my order 😄
2 april 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
I ordered a ring online but was having…
I ordered a ring online but was having issues with the payment page. Tamara was really helpful and kept me updated the whole time. The ring arrived quickly and I love it. I couldn’t be happier with the product or service provided. Thank you
4 mars 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Amazing service from Tamara and great product!
Amazing service from Tamara on the online chat service. I was finding it really hard to imagine earring sizes for my lobe thirds, and so she sent me pictures holding the earrings up to her ear! It was just what I needed to decide which ones to have. The service she gave was brilliant, informative and patient. Earrings arrived much sooner than expected too and I love them! They are made really well and i liked having options to choose from with regards to design. I would purchase again.
8 mars 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Massive thank you to the amazing Tamara…
Massive thank you to the amazing Tamara for her fabulous customer service. Her response to emails was timely and professional. So thankful to her for all her help
18 mars 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Wow wow wow - amazing
Wow - what an experience I had with Tamara choosing my perfect ring!! She was so helpful & welcoming when conversing with her & did everything she could to make choosing my ring as easy as possible. I have every faith that I will love my ring! She went through everything in detail - even had a video call with me when requested on the same day to allow me to see the ring on her finger so I could make sure I was happy with the size of diamond. Could not fault her… now to sit patiently ❤️ thanks again Tamara - you were amazing :)
22 mars 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Incredible service
Incredible service. Beautiful ring. The most beautiful ring I’ve ever seen.
24 februari 2024
Omdöme utan inbjudan
Svar från Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
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