Audika - Croydon Omdömen 

Very polite lady and effective assessment and advice

Started well. Were impressed with service. Seemed professional anf helpful. But after 4000£' before a year and with paid insurance, aids have not worked well. Several repairs with no support for heating whilst aid is sent out for 2 weeks plus. Seemingly, the expectation is to buy a new pair yearly???? Only 1 lady Audiologist at an appointment last year, at their special appointment office in Streatham even explained things that we thought we should have been told at the time of examination and fitting, or at the other visits resulting from difficulties. The emphasis seemed to be getting one to buy (more of the sell, rather than the reason). We are truly disappointed. We have a just about 2 years old 4000£ in ear oticon aid that is not working well. At our last appointment, we were told that it would be better to get an over the ear more updated one that would be better and cost another 4000+£, but wouldn't allow us a chance to even try it first even with them keeping our 4000£s ones. I was impressed initially, but have learned differently. Just wasted our hard earned savings.

Lovely helpful staff, who helped me out on my visit to Croydon for work, sorted me out an appointment, and delivered the service I needed very professionally.

Also the receptionist at Croydon is a lovely lady and so helpful

The staff are super friendly & welcoming & really care about what you are going through. Everything is explained well & you are reassured throughout.

I cannot recommend Croydon’s branch of hidden hearing enough.
I recently had an accident which caused damage to my ear. Linda immediately ensured I was seen almost straight away. Her customer service is excellent from informing me of my appointment, following up & always showing concern & welcoming with a smile.
The audiologists I have recently seen have been so professional & given me the best care possible. I must mention Amy, Hannah & Rosie.
Rosie in particular has not only checked my ear for perforation and tested my hearing, she has also emailed me photos of my ear & audiology test results which I can then pass onto the ENT department. They go above & beyond. Nothing is too much trouble.

My specific needs were dealt with quickly and efficiently

Mr Alex Rodrigues was the ear care practitioner attending to my elderly Dad. Alex was professional, informative, patient regarding explaining each process. Also he took the time to make us feel comfortable. We have not stopped talking about him. Just ask for Alex if you ever get the opportunity. You won't regret it. He has such a lovely and respectful approach. Thank you so much.

Quality of service and the professional manner executed

Hannah was great as always. Very helpful and explains everything carefully. A great experience.

Good morning
Professional and quick answer .

What I like is that my appointments with Amy in Croydon never feel rushed: it always feels like she has time for me and all my questions, and she explains everything thoroughly and clearly. Receptionist Linda is also always friendly and helpful.

Very friendly, attentive and comprehensive interviewer who conducted the tests with care and skill

Every vizyt is very helpful me and fantastic staff. Thank you

The staff are friendly and helpful

The agent was informative, obviously very well trained in her job, a pleasure to deal with .
Unfortunately I must first get rid of the excessive amount of wax before hearing test can take place.

Very professional. The audiologist was charming and caring in all aspects of the examination and hearing test. Would recommend to anyone needing this service.

Very professional and felt comfortable with her

Rachel was highly informative and more than gentle enough to restore/asess my hearing. I had a total of 3 sessions with her over a few months and would definitly go back again should my hearing need it (though per her recomendations, I should not have to)

Very pleasant and informative experience from the lady that dealt with me.