Very impressed with their customer service. My item arrived within two days of placing the order and was excellent quality. I had mistakenly ordered the wrong size and the return exchange process took... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The shirts are OK nothing outstanding But I live at Burnham Market and was going to Kent for a wedding and needed a couple of shirts, the lady in the shop hunted me around the shop trying to sell m... Se mer
Företaget har svarat
The quality of clothing is outstanding. My first purchase was in their store in Burnham Market and the service from each of the staff was excellent. Friendly and informative and I made a couple of pur... Se mer
My husband was originally not keen on entering the shop, perhaps it would be a cords n cardigans! Well it was great, 20mins later, lovely striped jacket and swimming shorts wrapped and ready to go.... Se mer
Företagsinformation
Skrivet av företaget
Aubin is a celebration of Britishness, authenticity and longevity. By creating better, we encourage intelligent choices around sustainability, promoting a message of quality above quantity. We’re challenging the addiction to discount and throwaway fashion. The latest season, fads and fashions don’t interest us. We’re driven by quality, personal style and independent thinking. “ABOVE ALL ELSE, WE BELIEVE THAT BETTER IS GREATER THAN MORE”
Kontaktuppgifter
15 Newburgh Street, W1F 7RX, London, Storbritannien
- 020 7287 9344
- info@aubinandwills.com
- aubinandwills.com
4,0
Bra
52 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Edinburgh store great and very helpful
Edinburgh store great and very helpful. Shirts fit great and comfortable. However, the fuchsia unexpectedly bled pink into the rest of my washing unfortunately including a white oxford.
30 juni 2026
Omdöme utan inbjudan
Svar från Aubin & Wills
Dear Jim,
Thank you for taking the time to leave us a review. I'm delighted to hear that you had such a positive experience in our Edinburgh store and that you found the team so helpful. It's also great to know you're enjoying the fit and comfort of our shirts.
I'm very sorry to hear about the issue you experienced with the fuchsia shirt bleeding colour into your wash, particularly as it affected your white Oxford shirt. That's certainly not what we would expect, and I'd like to investigate this further.
If you could please email me directly at matt@aubinandwills.com, I'd really appreciate the opportunity to look into what happened and see how we can put things right.
Thank you again for your feedback, and I hope to hear from you soon.
Kind regards,
Matt Hornsby
Head of Customer Experience
The shirts are OK nothing outstanding…
The shirts are OK nothing outstanding But I live at Burnham Market and was going to Kent for a wedding and needed a couple of shirts, the lady in the shop hunted me around the shop trying to sell me anything I touched
The machine didn’t work properly so couldn’t give me a receipt which meant the had to surrender an email address which I asked for no further communication but this came through anyway
I will now tell anyone locally not to to use the shop as it’s quite a poor experience and very poor follow up
10 juli 2026
Omdöme utan inbjudan
Svar från Aubin & Wills
Thank you for taking the time to share your feedback. I'm very sorry to hear that your experience in our Burnham Market shop didn't meet your expectations.
I appreciate you bringing this to our attention. We certainly want our customers to feel comfortable browsing at their own pace, and I'll be discussing your comments with the team.
I'm also sorry about the issue with the card machine and the inconvenience of having to provide your email address. All of our stores operate a paperless point-of-sale system as part of our efforts to reduce paper waste, so receipts are typically sent by email. However, we should always be able to provide a printed receipt if a customer requests one, and I'm sorry that this wasn't your experience.
I also apologise that you received further communication after requesting not to. That's clearly not what should have happened.
I'd really appreciate the opportunity to discuss your experience with you personally and see if there's anything we can do to put things right. If you would be willing, could you please email me directly at matt@aubinandwills.com
Thank you again for your honest feedback. We genuinely value it, and it helps us improve.
Kind regards,
Matt Hornsby
Head of Customer Experience
Impressive customer service and quality item
Very impressed with their customer service. My item arrived within two days of placing the order and was excellent quality. I had mistakenly ordered the wrong size and the return exchange process took only three days. Can't think of any other fashion retailer who has been so efficient. The item is really comfortable and the material soft but feels strong.
10 juli 2026
Omdöme utan inbjudan
Fab clothes and great experience
Clear communication, quick delivery excellent clothes
3 juli 2026
Omdöme utan inbjudan
Europe's JCrew
Europe's JCrew, nice colorful selection of men's clothes. Friendly and personal.
4 juli 2026
Omdöme utan inbjudan
Excellent service bought on line in the…
Excellent service bought on line in the sale and I’m really pleased with the jumper it’s great quality and fit
15 juni 2026
Omdöme utan inbjudan
Love these shorts
Love these shorts. Great colour and quality. Fab fit too.
3 juli 2026
Omdöme utan inbjudan
The quality of clothing is outstanding
The quality of clothing is outstanding. My first purchase was in their store in Burnham Market and the service from each of the staff was excellent. Friendly and informative and I made a couple of purchases. I was so impressed I later went online and made 3 more purchases. From now my go to clothing retailer!
22 juni 2026
Omdöme utan inbjudan
Love the style
Love the style, fit & quality of Aubin clothing. Order processing and delivery are very prompt with just the notifications you need nothing more.
28 juni 2026
Omdöme utan inbjudan
Joe was excellent and knowledgeable…
Joe was excellent and knowledgeable with american customer service levels. He also arranged rapid tailoring adjustments to meet a tight deadline. We will definitely be back - and the jacket cuff buttons work - excellent detail. Thanks again
13 juni 2026
Omdöme utan inbjudan
Good purchasing experience
Good purchasing experience - Burnham Market Store -Staff were very helpful. Pleased with the quality of the clothes. Will return to the shop again.
23 juni 2026
Omdöme utan inbjudan
Twill shirt
As always a great product
Heritage item for life definitely going to get better with age
Thank you !!!
18 juni 2026
Omdöme utan inbjudan
Quality clothing and excellent service
I needed a black linen suit for a summer wedding and had tried on options at Moss, Muji, M&S and John Lewis before visiting the Aubin & Wills Soho store. While all the others, apart from at Moss, were much cheaper the quality and cuts were nowhere near as good as A&W's.
The staff in the shop were relaxed yet very helpful, offering advice on how different sizes looked and explaining I could still use the 15% online new customer discount for signing up to their newsletter. As they only had the trousers in my size with a long leg they pinned them up and said they'd get them hemmed for me and post to my home address all free of charge (Moss wanted £40 for adjustments as I recall).
The suit arrived a week later and looks great. I haven't worn it in the current heatwave, so can't comment on how it will wear.
I've bought shirts from A&W before and been very pleased with them apart from the sewing on some of the buttons, which came loose very quickly - easily rectified but shouldn't happen at that price point.
Overall, I'd highly recommend A&W's clothes for their quality and style, plus their excellent customer service.
15 juni 2026
Omdöme utan inbjudan
Very good communication and very speedy…
Very good communication and very speedy delivery. The item was well wrapped and I received up to the minute notifications regarding the parcels progress in the system. I would shop with Aubin again with confidence.
3 juni 2026
Omdöme utan inbjudan
Great products and prompt delivery
Great products and prompt delivery. Now waiting for an exchange of a size / model to take place so hopefully it’ll go through - so far so good!!
1 juni 2026
Omdöme utan inbjudan
Superb clothing and customer service
Superb clothing and customer service. Gets better over time as opposed to fast-fashion. My favourite clothing brand. In a world of cancel and disposal, Aubin stands out as cherished by their wearers. Highly recommend and well worth the money.
16 juni 2026
Omdöme utan inbjudan
Easy admin
Easy admin, kept me informed of delivery progress, quality product. My first purchase but not the last.
12 juni 2026
Omdöme utan inbjudan
great clothes great service
great clothes, great quality, user friendly service!
14 juni 2026
Omdöme utan inbjudan
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