The promotional email about 50% off on Good Luck, Have Fun, Don't Die lacks detail about how to redeem, not to mention it did not work. Although I was told that it should work via the Fever app, it st... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is the second time my ATOM gift card did not work at my local movie theater. They do take ATOM there, but for whatever reason, the gift card number....never been used(!) was invalid and I misse... Se mer
Företaget har svarat
I am very pleased with the fast response time and with the resolution for my concern. Customer service was very fast and supportive!
Although for me - an old school/non tech person - the app/email part has been a little hard to navigate (which is what caused my issue to begin with); the ‘people’ at Atom have been extremely helpful... Se mer
Företaget har svarat
Företagsinformation
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Atom Tickets is movie-going for the 21st century. Find the perfect movie & showtimes, buy your tickets, select seats, & order concessions all online, today!
Kontaktuppgifter
Colorado Avenue 2700, 90404, Santa Monica, USA
- atomtickets.com
3,9
Bra
92 omdömen
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Promotions Tickets
I am not seeing so many promotion Tickets on the site
8 februari 2026
Omdöme utan inbjudan
Svar från Atom Tickets
Hello Michael,
I'm sorry to hear you're experiencing difficulties using our app.
We would be happy to assist you with this; please reach out to us at customer.satisfaction@atomtickets.com with 18942807 in the subject line and we can investigate further.
Thank you!
Svar från Atom Tickets
Hello Angela,
We aim to solve our guests issues as soon as possible, we're glad we could help!
See you at the movies!
AWFUL Customer Service
AWFUL Customer Service! They don't even understand the issue they just give some canned responses that doesn't apply to my situation. I will never be using them again!
3 februari 2026
Omdöme utan inbjudan
Svar från Atom Tickets
Hello Jaxon,
I'm sorry to hear about your experience with our Customer Service team.
We would be happy to assist you with your request; please reach out to us at customer.satisfaction@atomtickets.com with 18876256 in the subject line and we can investigate further.
Thank you!
Did the right thing
I had a problem with the app, which wasnt their fault - the theater's system was down. Because of that I couldn't redeem a voucher before it expired. They gave me a new voucher and extended the expiration. Response was reasonably fast.
26 januari 2026
Omdöme utan inbjudan
Svar från Atom Tickets
Hi there,
We always try our best to help, I'm glad we could find a solution for you :D
See you at the movies!
Good service
When I was checking on why my account was deactivated the service was very helpful.
20 januari 2026
Omdöme utan inbjudan
Svar från Atom Tickets
Hello Bryan,
We're glad we could be of help :)
See you at the movies!
They are very accommodating and a very…
They are very accommodating and a very convenient way to purchase tickets and concessions before actually setting foot in the theatre.
8 januari 2026
Omdöme utan inbjudan
Svar från Atom Tickets
Hi there!
We're really glad you're enjoying our service, see you soon at the movies!
Prompt response
All of my questions were answered and they got back to me in a timely manner.
30 december 2025
Omdöme utan inbjudan
Svar från Atom Tickets
Hi there!
We're really glad you're enjoying our service, see you soon at the movies!
Didn’t enjoy the show with Atom
Didn’t enjoy the show “Avatar: Fite and Ash”, I rarely watch movie but always book my tickets from atom app but this time I didn’t enjoy my show as the tickets were costly and the cleanliness was not worth it as per the charges I paid. My seat and floor were soaked with soda and sticky. I tired to cancel my ticket but couldn’t do it so I had to leave the theatre without watching the movie. Need assistance with my issue as it’s taking too much time.
20 december 2025
Omdöme utan inbjudan
Svar från Atom Tickets
Hello Darshan,
I'm sorry to hear you're experiencing difficulties using our app.
We would be happy to assist you with this; please reach out to us at customer.satisfaction@atomtickets.com with 18184277 in the subject line and we can investigate further.
Thank you!
Atom responding quickly to my request
Atom responding quickly to my request. Explained how to use Atom cash. Very help and kind. I would use again. I would highly recommend Atom.
18 december 2025
Omdöme utan inbjudan
Svar från Atom Tickets
Thank you for sharing your positive experience with Atom tickets. We're glad we could help. See you at the movies!
Svar från Atom Tickets
Hello Tuti,
We're very glad we could be of help :D
See you at the movies!
Y'all stand by your words.thanks
18 december 2025
Omdöme utan inbjudan
Svar från Atom Tickets
Hello Timothy,
We try our best to be truthful and help as much as we can, thank you for your kind words!
See you at the movies!
customer service Saul was very helpful
customer service Saul was very helpful
18 december 2025
Omdöme utan inbjudan
Svar från Atom Tickets
Hi there!
Thank you so much, our guests' satisfaction always helps us work better, we'll pass this message on to Saul!
See you at the movies :)
Fast and understanding response and…
Fast and understanding response and amazing result. Thank you!!!
17 december 2025
Omdöme utan inbjudan
Svar från Atom Tickets
Hello Jammy,
Thank you for your kind words, we're very happy we could help!
See you at the movies!
Solved my problem with not being able…
Solved my problem with not being able to order very quickly.
17 december 2025
Omdöme utan inbjudan
Svar från Atom Tickets
Hi Andrew,
We're glad we could help you quickly, we aim to please :D
See you at the movies!
They were great when I had car accident…
They were great when I had car accident and needed help with a refund.
12 december 2025
Omdöme utan inbjudan
Svar från Atom Tickets
Hi Abbey,
We're glad we could help and hope the accident wasn't bad and you get better soon!
Kind regards,
Atom is misleading and not to be trusted
While using the IMDB app selected Regal Theaters and saw tickets for Hamnet movie for Dec 8, 2024. Then 3 days later received an email informing me they are refunding me for these tickets. I had never heard of them before and still have no sense of why a link was imbedded in IMDB. However, this seems odd and misleading to sell and then cancel a movie ticket. Something does not seem right with this and therefore this review. I no longer trust both companies as I went to Regal to purchase tickets and was delighted with no extra fees like Atom charged me ($4.38). Thankfully I did receive a full refund from Atom but will never use them since I can’t trust anything they say they do. Same with IMDB - not a valid reason to even cohost Atom if they were involved with this cancellation.
8 december 2025
Omdöme utan inbjudan
Svar från Atom Tickets
Hi Randy! We’re really sorry about the trouble with your order, we know that’s not the kind of experience you expect. Please reach out to us at support@atomtickets.com and include the reference: 17881349 so we can check what happened and help you directly. Thanks for sharing your feedback, and again, sorry for the inconvenience!
The representative and the customer…
The representative and the customer service team were very helpful and understanding, even thought I was past the grace period they were able to help, quickly and always keeping in touch with clear explications
5 december 2025
Omdöme utan inbjudan
Svar från Atom Tickets
Hi Guillermo,
I'm glad to hear we were able to help you! I'll pass your compliments to the team.
See you at the movies!
Svar från Atom Tickets
Hello Christopher,
I'm sorry to hear your kid is sick, I hope they get better soon.
We would be happy to assist you with this; please reach out to us at customer.satisfaction@atomtickets.com with 17822408 in the subject line and we can investigate further.
Thank you!
Non attentive and not helpful at all!
Non attentive and not helpful at all!
4 december 2025
Omdöme utan inbjudan
Svar från Atom Tickets
Hi Alexander, we're really sorry to hear about your experience and we completely understand your frustration. We'd love the chance to help make things right. Please contact us at support@atomtickets.com and mention request number 17809129 so we can assist you personally. Thank you for giving us the opportunity to improve.
First time buying tickets online
First time buying tickets online. I bought tickets for the wrong movie theater. I was unaware of this until Showtime. I tried to get in touch with customer service, but there was no phone number. There was no real person on the chat either until I typed customer service representative. When I finally figured out, I explained the situation expecting understanding and a refund. Instead, I received an email that said we cannot refund your movie. That’s it. Lame. Very poor customer service.
2 december 2025
Omdöme utan inbjudan
Svar från Atom Tickets
Hi Brad, we're very sorry to hear about your experience and completely understand how disappointing this must have been. We really appreciate you sharing the details with us. We'd love the opportunity to assist you personally. Please reach out to us at support@atomtickets.com and include request number 17763340 so we can help you directly. Thank you for giving us the chance to make things right.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.