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Astutis Omdömen 8

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TrustScore 3.5 av 5

3,6

Läroanstalt
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Företagsinformation

  1. Läroanstalt
  2. Företagstjänster

Skrivet av företaget

Astutis is an international leader in workplace health, safety and environmental training and consultancy. We deliver globally recognised qualifications including NEBOSH, IOSH and ISEP (formerly IEMA), supporting individuals and organisations across every industry with high-quality, cost-effective learning solutions. We are proud to be a Feefo Platinum Trusted Service Award winner, recognised for delivering exceptional customer service, and are consistently rated 4.9 stars on Google My Business reviews. At Astutis, we put the needs of our clients first by offering straightforward advice, tailored learning programmes and dedicated support throughout the learning journey. To ensure transparency and continuous improvement, Astutis uses Feefo Reviews as its official review platform.

Kontaktuppgifter

3,6

Medel

TrustScore 3.5 av 5

8 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 2 av 5 stjärnor

Woeful experience

Woeful experience, pester to sign up for a course then online experience is poor. When working abroad website doesn’t work unless using a VPN even though they said it is ok abroad. No one to email once course started and no one answers the emails. Had to select a NEBOSH exam date upfront and only had limited options. Online materials for the course is also pretty boring I wouldn’t recommend their online training.

2 december 2025
Omdöme utan inbjudan
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Svar från Astutis

Hello Matthew,

Thank you for taking the time to share your experience. We regret to hear that things haven’t gone smoothly. This isn’t the level of service or support we want anyone to have, especially when you’re trying to complete a qualification.

Your feedback about the sign‑up process, access issues while abroad, limited exam date options and lack of communication is genuinely valuable. We take these concerns seriously and would really like the chance to review what happened and put things right.

To make sure your situation is looked into, could you please get in touch directly with our Head of Operations, Ian Jones, at ian.jones@astutis.com? Ian will be able to investigate this fully and support you with the next steps.

Thank you again for raising this. We are grateful for the opportunity to improve. If you reach out to Ian, we’ll do everything we can to resolve this quickly.

Kind Regards,
The Astutis Team

Betygsatt 5 av 5 stjärnor

ISEP Certificate in sustainability & Environmental Management

Astutis are one of the first ever course providers I ever used getting into a Health and Safety Environmental career. Since then I have achieved CMIOSH now on Route to PISEP. I recently completed the ISEP Certificate in Sustainability and Environmental Management course. I had a bereavement which set me back in life and on the course, I called the team to explain and without hesitation they supported. Thank you Astutis team with that human touch and with heart.

29 augusti 2025
Omdöme utan inbjudan
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Svar från Astutis

Thank you so much for sharing your journey with us. We’re honoured to have been part of your career progression from the very beginning and delighted to see the incredible milestones you’ve achieved – from CMIOSH to now pursuing your PIEMA route.

We’re especially grateful for your kind words about our team’s support during such a difficult time. At Astutis, we believe learning should be about people first, and we’re proud our team could offer the flexibility and understanding you needed.

Congratulations again on completing your ISEP Certificate, and we wish you every success on your sustainability and environmental management journey.

Ruth Williams, Director, Astutis

Betygsatt 5 av 5 stjärnor

Engaging and accessible training

I found the self-led remote course I took very worthwhile, with useful and interesting content that was directly relevant to my role. The material was presented in an engaging and accessible way, which made the learning both practical and thought-provoking. Overall, a really positive experience that I would recommend.

23 augusti 2025
Omdöme utan inbjudan
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Svar från Astutis

Thank you for your thoughtful feedback. We’re so pleased to hear that you found the course content engaging, accessible, and directly relevant to your role. Our aim is to make learning both practical and inspiring, so it’s wonderful to know this came through in your experience.

We really appreciate your recommendation and wish you every success as you put your new knowledge into practice.

Ruth Williams, Director, Astutis

Betygsatt 3 av 5 stjärnor

Expensive course and distance learning really is very distanced

I used Astutis to complete my IMEA Environmental Management via distance learning. It certainly is very distance too. You need to print out your own course notes if you want them in your hand. The lessons online are simply exercises presented in a very bland boring manner and the answers supplied. No interaction or anything vaguely interesting. The tutor however did mark assessments very quickly and fairly. If you choose distance learning you ar epretty much left to your own devices unless of course you need help, although guidance for any assessments is not there as like NEBOSH, they cannot give you any help.
Once completed I waited patiently for 2 months and when no sign of any certificate I emailed to ask. Then sent a copy of it dated 2 months earlier (received no notification that it was with the company) and expected to print it out myself. High price course where you would at least expect to receive the original certificate!
Would I use them again......no. Not the worst company out there, but certainly not the best either

3 april 2024
Omdöme utan inbjudan
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Svar från Astutis

Hello,

Thank you for taking the time to share your feedback and for choosing Astutis to complete your IEMA Environmental Management course. We’re very sorry to hear that your experience didn’t fully meet your expectations.

Our distance learning courses are designed to provide maximum flexibility, but we understand this style of study can sometimes feel less interactive compared to virtual or classroom training. We are always looking at ways to improve engagement in our materials, so your comments will be shared with our learning design team.

Regarding your certificate, we sincerely apologise for the delay and lack of notification. We aim to ensure learners are kept informed as soon as certificates are available, and it’s clear in this case we fell short. We’ll review our processes to make sure this does not happen again.

We’re pleased to hear you found our tutor support responsive and fair, and we do hope this helped during your studies. That said, we’re sorry we haven’t left you with a more positive overall impression.

If you’d be open to discussing your experience further, please contact us directly at enquiries@astutis.com so we can learn more and ensure future learners benefit from your feedback.

Thank you again for sharing your honest thoughts.

— The Astutis Team

Betygsatt 5 av 5 stjärnor

Great online learning experience

I found Astutis to be supportive during my learning experience. They were always on hand to support me with any questions I had. The online course was well presented and made the information easy to understand. The interactive features in the course really helped me to understand how to apply the knowledge I have learned into my job.

16 oktober 2024
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Svar från Astutis

Thank you for sharing your experience! We’re so pleased to hear that you found the course engaging and easy to follow, and that the interactive features helped you put your learning into practice at work.

Betygsatt 5 av 5 stjärnor

The course materials were world-class

Astutis has completely redefined my expectations for training providers—there’s simply no comparison! I had the privilege of studying the NEBOSH Fire Certificate, and the course blew me away. If I could give it a 100,000/10, I would! The course materials were world-class, packed with interactive content, immersive videos and scenario-based exercises that kept me engaged from start to finish.

On top of that, the customer service was second to none. Astutis was fast in responding to every query I had, making me feel supported every step of the way. My experience was not just fantastic—it was beyond anything I could have imagined! Highly recommend!

3 september 2024
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Svar från Astutis

Wow – thank you for such an incredible review! We’re absolutely thrilled to hear that the NEBOSH Fire Certificate course exceeded your expectations and that you found the materials engaging, interactive, and world-class. Knowing that our customer service team made you feel supported throughout your journey really means a lot to us. Your “100,000/10” rating has put a big smile on our faces! We’re so grateful for your recommendation and can’t wait to see where your new skills take you.

Betygsatt 1 av 5 stjärnor

DO NOT DO THEIR NEBOSH GENERAL ONLINE

Really wish I'd spoken to someone in the company but I can't seem to get hold of people unless its regarding payments for an invoice.
Honestly the worst online learning experience I've had to date. There is no assistance whatsoever ever from Astutis. The exams are charged at £228 where most other companies are charging close to that for their online course. its ridiculous.

The amount of emails received is horrendous its confusing and distracting from the important information.

28 februari 2024
Omdöme utan inbjudan
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Svar från Astutis

Thank you for taking the time to share your experience. We’re really sorry to hear that your learning journey hasn’t met expectations – that’s never the experience we want for our learners.

We understand your concerns about communication and support, and we take feedback like this very seriously. Our team is committed to being available for all learner queries, not just payments, so it’s disappointing to hear you felt otherwise. We’ll be looking into this further to see where we can improve.

Regarding exam fees, these are set independently by NEBOSH and apply across all providers. We always aim to make this as clear and transparent as possible, and we apologise if this caused confusion.

We’d love the opportunity to put things right. If you’re open to it, please reach out to our support team at enquiries@astutis.com so we can personally look into your concerns and help get things back on track.

Betygsatt 1 av 5 stjärnor

The payment requests and demand letters spoil the entire experience.

Easily the worst online learning experience I have ever suffered through. They are more focused on getting me to pay my outstanding balance than anything else, even though I have never been late or missed a payment since I started with them. Not only do I have to always contact them to get them to send me my monthly invoices, they send payment requests and demand letters shortly after I make payment.

22 februari 2023
Omdöme utan inbjudan
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Svar från Astutis

Thank you for sharing your experience – we’re really sorry to hear this. The last thing we want is for the payment process to overshadow your learning journey. We understand how frustrating it must have felt to receive reminders despite keeping up with your payments, and this is not the experience we aim to deliver.

Your feedback has been shared with our finance and learner support teams so we can review what happened and make sure processes are clearer and smoother going forward.

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