Aston Martin Omdömen 

Last year, on 21st July 2023, my Aston Martin DB11 V12 was involved in an accident where I was hit at the back at a speed of 15-20 miles per hour while stationary. I promptly filed a claim with my insurance, and the garage initiated the repair process. However, what should have been a straightforward repair turned into a lengthy ordeal due to Aston Martin's failure to deliver necessary parts.

The majority of the required parts were backordered with an initial estimated delivery in mid-October and completion by the first week of November 2023. Unfortunately, Aston Martin consistently failed to meet these deadlines, citing issues with their suppliers and damaged parts upon delivery as reasons for the delays.

In January 2024, I personally reached out to Aston Martin Lagonda via email and phone to raise a formal complaint regarding the prolonged delay. Lucy responded promptly and assured me that she would address the issue. After several weeks of correspondence involving Aston Martin, their supplier, the garage, and myself, I was informed that the remaining parts would be delivered by mid-February 2024. Lucy also mentioned that Aston Martin would attempt to compensate for the excessive delay, particularly towards the costs of the service.

Despite these assurances, the parts were only delivered in early March, and since then, I have had no further communication from Aston Martin or Lucy. Due to the extensive delay of over 6 months, I missed my MOT deadline, annual service, vehicle tax renewal (as MOT is a prerequisite), and both the annual warranty and car tracking subscriptions expired. While Lucy discussed potential compensation, nothing concrete was agreed upon.

As we approach May 2024, my car is nearly ready for collection, and I am left to manage the costs of the overdue service, MOT, warranty renewal, and tracking subscription. Throughout this entire ordeal, Aston Martin's customer service and after-sales support have been sorely lacking.

I am deeply disappointed by Aston Martin's handling of this situation. It's not merely the inconvenience of having to cover additional costs due to their delays but the false promises and lack of proactive communication that have been most frustrating. Had I not taken the initiative to formally complain, I doubt I would have received the required parts at all.

It is disheartening to see such a decline in service quality from a brand that produces vehicles with a retail price of £200.000. I am sharing this review to make potential customers aware of my experience so that they can make an informed decision about whether it's worth investing in an Aston Martin or be prepared for similar challenges.

An average purchasing experience which went downhill rapidly. When paying for the ‘timeless’ experience you expect a level of professionalism and high standards of car prep.

Instead, what was on offer was a sub standard level of car preparation, a lack of accountability, and frankly all in all an unnecessary argumentative attitude in dealing with the many issues experienced due to the poor car preparation.

The painful experience was topped off by their feedback to the finance company that I had viewed the car twice before collection, when in fact the first I set eyes on the car was collection day - total nonsense.

Fabulous dealership. The salesmen there were extremely helpful and let me browse all the cars that I desired. Thank you.

Travelled up from Beverley to Aston Martin, Newcastle recently to view a DB11. Beautiful car and lovely showroom. Unfortunately I've discovered that at 78 years of age my sports car days are over, but I would just like to thank in particular Chris Thompson (sales executive) for his informative, professional, but not pushy approach. You are left to browse all the beautiful Astons at your leisure, but they are there when you need them for friendly help and advice, a very good experience and well worth a visit, the coffee is excellent as well. Thank you to all the team. Peter.

Aston Martin DBX from The Grange Edinburgh car broken dow 4 times in 2 months had to go to main agents to be fix, car would not even start on the 4th problem, told the garage that the car was not fit for purpose and then the start the bully department with legal teams saying they have the right to fix the problem, but its 4 different problems, and guess where the car is right now yes still in the repair shop after 2 weeks, stay well away they get your money and run, cowboys

Very happy with my new toy! 😏

Weldi, l'Aston Martin c'est la classe internationale dans le monde des bagnoles. Ma t7ebch t5alli 3baya, cette bagnole te donne un status f'dar. Avec son design ta7tli t9olbha. Mais bon, faut dire, prixha ma ychbihouche. Si t'as les moyens, ça peut être un rêve devenu réalité. Par contre, n'oublie pas m3a l'essence et l'entretien, ça peut coûter cher aussi.

Bought a used DB11 for £85k
Brakes squeak like the number 57 bus in town
Looks great, sounds like a lorry on braking
Due to track spec brakes that are no good for day to day use
Told to 'warm them up'. Great advise thanks!
Told it was a characteristic and AM refuse to change the brakes to an alternative which they know works, have in stock but refuse to fit under the warrantee
I would not recommend buying one unless the brakes have been changed
Unless you want to sound like a bus that is

HMW SURRY , HANG YOUR HEAD IN SHAME

I received a break down of charges for a new car order and noticed 5500 pounds delivery charge . when i questioned lee cunningham (sales) he didn't have an answer other than LIES ,i requested a break down of charges and this is what i received via email

Thank you for your call as discussed break down on delivery package costs:

£2,605 Road Fund License.
£780 Transportation fees.
£585 PDI Costs & Full tank of Fuel.
£1,222 Protection pack (AM outdoor car cover, AM all weather floor & boot mats, tyres cushions, Cleaning kit)
£365 AM battery conditioner.
£5,557 Total delivery package cost.

Note the Protection package of accessories and AM battery conditioner is always offered on any new Aston Martin we sell but is of course optional.

If you did not want this, then it would be £3,970 total delivery package fee.

Hope this is of help.

Regards,

Lee.
they want to charge me a pre delivery inspection for a new car I'm buying and all the rest is made up charges of products they sell and just to prove it was a pack of lies the bottom lines don't match . at no point did he mention the extras .
BEAWRE OF THIS DEALERSHIP

Own a DB11 now for nearly 5 years and been almost trouble free. Was 10 months old, bought from Cheltenham dealership, and they have been v supportive and responsive. Some leather did shrink on rear deck / replaced without issue, and the engine management light came on recently so they came and collected the car and investigated. Low battery the cause / had not driven it recently enough and v cold weather. No charge for this. So 2 minor issues in 5 years that were v v quickly resolved suggests a very well built car to me.

Any regrets- no. Great car, a lot of fun, all works v well, and of course v v quick. And AM Cheltenham an excellent dealer. Where I am sure I will buy my next Aston.

Also did a tour of the Gaydon factory (thx Dal). Very impressive. Some beautiful cars being v v careful built.

Purchased a Db11 V12 from the "dealership" back in 2018 and have been trying to resolve issues ever since.
Many faults were identified within a few days of having the vehicle and further more issues were discovered as the weeks progressed, some issues such as leather adhesive failing around the rear screen not being properly investigated (they at one time had the car spanning over 3 months!!) which was then later found to be the result of WATER INGRESS to the vehicle thorough the rear screen.
This being a know issue with the DB11 model range and also the Vantage model range, by AM and also the dealers.
The issue was disregarded and still is being disputed by the dealership even though Aston Martin has issued a service bulletin to franchises advising them of action which should be taken. - a complete list of issues can be provided if required, it spans over 4 pages of A4.
An independent inspection was carried out and it was again proven that the vehicle would have been deemed FAULTY AT POINT OF SALE and still the dealership is in denial and the lack of support is a real concern hence the reason for Court action being taken place.
It seems that once they have got your deposit and balance of funds, their attitude completely changes!. Other people have had similar issues with the dealership and they will also be writing similar reviews to reflect their experience at Aston Martin Birmingham. If the option was available for 0 starts that would have been selected, a minimum of 1 has to be given but this should be looked at a 0. The support from the Manufacture Aston Martin was also very disappointing

The car was sold to me by AM Newcastle with no Pre-Delivery Inspection (the service manager told me that the sales team did not authorise one) and a number of faults, two of which are MOT failures. In addition, the air con didn’t work because there was insufficient gas.
They claimed that the car had received a ‘full 111 point inspection’ – it seems that 35 of these are by a mechanic and the rest are cosmetic checks undertaken by the salesman when he purchased the car.
The car was also advertised with 2 expensive additional extras, which turned out not to be fitted – they did tell me this before collection, albeit after we agreed a price.
The car missed a service and two were carried out by non-franchised dealers – when AM say that all services should be at a franchised dealer. The sales manager (Chris) told me (in writing) that many cars had either missed or had non-franchised services because of covid – in fact the non-franchised and missed service pre-date covid. He also told me that the faulty aircon and hole in the washer fluid pipe must have happened on my drive home.
Since then, I have had two warning lights come on. At the MOT, the inspector found a shock absorber was leaking and two tyres were perished.
Their justification is that this would have been covered by a warranty that I didn’t purchase with the car. I guess when your inspections and standards are as high as theirs, the sale of a warranty is essential. Don’t buy a car from them without getting it inspected by a decent mechanic.

Simply wow

I don't think I need to write more .. car ordered

Terrible terrible vehicle, experience and customer service.

Having bought a brand new Vantage I have endured no enjoyment whatsoever. Fault after fault have become only too familiar. Aston Martin have refused to assist with rectifying any of my issues. If you buy an Aston Martin beware you will not receive assistance from the manufacturer.

Passenger door has drooped and now chipped. Clicking noises coming from gearbox. Red airbag warning light. EDF warning light. Whistling noises through windows at speed. Steering wheel pointing at 11 o'clock.

All of the above within 1 month of owning the vehicle.

Quality control clearly were not focused on the day my vehicles build was complete.

If you notice faults within the first 14 days then return the vehicle immediately to dealer.

BEWARE!!!

This product is everything i was looking for and more. its so well=made, so durable, really takes care of my skin. A true gem.

Aston Martin is the go-to brand if you're looking for a robust and manly car.

It's a shame the Valkyrie was the subject of limited production, would have loved to get my hands on one. The look, the feel, the 3D scanning fitted seats...what a beauty to behold.

Just ordered a new vanquish from Mayfair dealership. Incredibly excited and look forward to its delivery. Kid in a candy store stuff ..

Dream car but straight out of the factory the door shuts and bonnet are out of alignment and the car rear quarters and boot has obviously had paint rectification as evidence of overspray, rough masking edges and silicon inclusion with paint thicknesses on car ranging from 120-290 microns (all evidenced and reported by an independant engineer).
Dealer (Jardine Motors / Lancasters) has been worse than useless and made the matter worse by burning through the paint in three places.
They also confirmed in writing and verbally "they go through a check process at the factory however a large number of new cars coming through to us will still need some form of paint rectification or polishing/buffing before handover ".
Whatever you do make sure you go over the car with a fine tooth comb and DO NOT just assume it is a brand new car everything will be perfect, because ours is now going to court.