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Unfortunately a really poor experience after what appeared a promising start.

Waited in all day for a delivery which cancelled late in the evening. Only rebook options were for 6 days later.

Webchat contact the following day provided the bare minimum and no resolution to the issue which was completely out of my control.

Ultimately cancelled and booked an alternative fridge through AO who delivered the very next day.

Awful. Advised delivery would be Wednesday, sent a time slot around lunchtime which got moved by an hour and then no show, nor trackable. Spent waiting for advisor to respond on webchat for an hour, no show. They turned up following morning with 15mins notice, when I’m not in. Spoke on video doorbell on leaving with neighbour they knocked and just left, returning it to their base. Tracking updated with ‘carded’, no card. Tried webchat, again no response. Phoned Fri, but kept being told not open until 9am, when I was phoning at 9.10. Eventually got through and told re delivery would be in a week! Told them to cancel and get refunded from seller. Ordered elsewhere same item, will be getting it tomorrow through a better courier and for less!

You’d think M&S would need to sell furniture successfully but no… they use ArrowXL. What an absolutely awful company to deal with. Delivery scheduled today but due to ‘an issue in their warehouse’ they were not able to make delivery today. You cant contact them either. I’ll be cancelling the order with M&S and let them sort it between themselves. Useless.

Dreadful customer service. Did not deliver at all but told Amazon they had. Today i had another company come to pick up my return!! WTH! They kept contacting me with delivery dates and times despite me having cancelled the order with Amazon. Availability for customer contact is practically non existent. I've only put 1 star because you have to rate to be able to place a review! In really they are minus 10! I hope Amazon make an immediate review of the contract with this business!!

First time I stayed home for delivery and was told they had lost it somewhere in the warehouse. No communication for several days. I waited in again and when the delivery tracker said they were an hour away, I was sent a message saying they couldn’t deliver as I was not at home: I was! Now I’m on call waiting having been caller 104, 3 hours and I’m still waiting.

Avoid!!! Any company using this service to deliver your items you should avoid them as you will not get your items.

The worst delivery company I have ever come across. Meant to deliver two sofas from Very and only delivered 1. The other was cancelled 10 mins before the driver dropped off the first one. When I asked the driver where the other one was he had no idea. There is no one answer the phone at Arrow and they point you a chat option that no one responds to either. I'm now waiting to speak to very to express my frustration. Very are a pretty good company that are now being let down by poor delivery companies. I would not purchase anything from any online retailer that uses Arrow as they are completely hopeless.

Absolutely shambolic, took day off work to receive delivery was given time and they didn't turn up. Tried to contact live chat no response and telephone number on website does not work. Still not received goods or any updates from them so will have to cancel. Worse delivery service ever should be avoided.

LIARS.
Did not attempt delivery, knocked & immediately walked away without waiting! I opened door & called after him & he ignored me & just marked it as customer not home. I AM HOME. I ANSWERED
It’s been hours, we chat doesn’t answer. Found a phone number ver but been in a queue 2 hours now
AVOID

I've never had a good experience with these. Angry, unprofessional men, working unsafely, without safety tools, like wheeled trollies for heavy goods etc.
Latest order never showed up, then they sent a 'delivered' notification. Absolutely ridiculous. Very, please stop using these jokers!

They delivered a very large parcel to my home yesterday , I was expecting a small glass cabinet but instead received a large wooden sideboard. I didn't question it at the time as I presumed it was all packing and on closer inspection realised it wasn't my parcel it should have been delivered to a Customer in South Yorkshire.
I tried contacting the driver by leaving a phone message without success. I contacted Very and they said they would resend my order today and the wrong parcel would be collected.
However I received a text message from Arrowxl saying that wouldn't be happening today. the furniture which was delivered is extremely large and I cannot get on or out of my front door. If this item is not going to be collected I will have no option but to place it outside.
I have tried unsuccessfully to contact them, WhatsApp, telephone and through their so called automated messaging service disgustingly customer service.

My experience is the same as most reviews on here. I haven't received my delivery. The only difference is that i contacted Amazon customer service by chat (don't select return or delivery not received because this will generate a standard bot response.). Pick any other subject to get connected. Then demand a refund as your contract is with the supplier not the courier. No matter what they say. I got a full refund and a gift voucher. Now, even though I haven't received the item- ArrowXL have sent me a message with a date for collection! Laughable. I'll be sure to check the carrier before confirming any future orders. Don't take on responsibility of dealing with the courier. That's the job of the supplier. Don't trust that they will rearrange. Just get a refund. Buy from a reputable supplier even if it costs a bit more. Its worth the hassle you will avoid.

If you're here and reading the Arrow XL review, you're probably another person who's been scammed by Sony or another company, including Arrow XL. Please report everything to OFCOM. I've been waiting for delivery for the second time today. I took the day off, of course, and waited a day, but nothing arrived. The delivery was supposed to be between 7 and 9am waiting till 4.30 went for shopping. The delivery guy came around 5pm i was at shop my neighbor wanted to pick it up for me, but they said they couldn't leave it at his place, so they gone with my tv.
!!!!!!What's more, it's now marked that the TV was delivered at 5 p.m. and its signed for!!!!!!
I don't know if I'll sleep tonight, and I have a very responsible job next day. I paid almost £1,000 for it. I've had enough, and I won't leave it like this. I'm calling Citizen Advised tomorrow at my brake if i go to work . I'm filing a complaint against SONY

If I could give 0 stars I would. A shambles from start to finish. My order was booked for 19/11/25 and didn’t show up, no communication. Rebooked for 22/11/25 between 315 and 515pm and again didn’t show up. Was told I would be sent out a link to rebook . No link sent. Then contacted the seller who say ArrowXL told them it was delivered 30/11/25 which is completely a lie! My item is now God knows where , no contact email or number to discuss it. So as a self employed person I have now lost 2 days pay ( about £450) due to these idiots!!

Ordered large item from Amazon, given delivery date 3/12/25 and a time of between 1030 hrs and 1230 hrs. I received an email stating they had made a delivery attempt at 1158 hrs. Funny that as I have doorbell camera and a front security camera and no delivery attempts made. Later they told Amazon that I would receive it by 1800 hrs today, guess what, no delivery and you can't contact them. Why do Amazon use such a useless lying company. Avoid at all costs, and any company that uses them.

Appalling delivery company. My delivery was suppose to arrive between 4-6pm, they apparently turned up at 1.50pm saying no one was , no phone call either and there were plenty of people in to the take delivery.
Avoid at all costs, save your sanity and I can’t believe AEG use this company!!

Was due a oven from Aeg this morning delivery by Arrow.
After there 2hr slot expired I got a message saying warehouse problem and wouldn't be delivered today.
I've tried phoning with 70 call wait which has now closed and even chat line closed now.
Disgusting service

The worst delivery company ever! They are destroying Otty's brand. Why a reputable company would use them is beyond me. They have zero accountability. They gave me a 2 hour slot when they would deliver my mattress. After one hour had passed, they advised that they hadn't received the item in the local depot. They have not advised on a new date. I am just sitting and waiting and there is nothing Otty can do about this.

Ordered a large 4-seater sofa, armchair & large pouffe from Furniture 123.

My delivery was last Saturday 30/112025, the van turned up after 9 hours waiting time, to the delight of they forgot to pack the furniture on the van. No apology.

Arrow XL contacted me on Monday night, the 1/12/2025 to state they would be delivering the furniture today 3/12/2025.

On Tuesday night at 10.30pm they sent me a text message to state the furniture would not be arriving today the 3rd. Another day wasted. No apology.

They have sent me 10's of messages & emails, but to no avail. No delivery, no apology, no furniture.

I am still currently sitting on the lounge floor, with not an ounce of information about my order, and IF any type of delivery will be met.

Furniture 123, only stated they would refund me for the furniture, and would not chase up the delivery company to ask what it is actually happening.

I should have gone to a more well-known establishment /delivery service.

Shameful service. Ordered a set up and take away packagaing service but delivery men said they don't know nothing. They were late by 2 hours and no one answered the live chat despite waiting for an hour. Shameful.