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you can see from the other reviews that this company is fraudulent. do not use!

Hidden fees of $70 then a recurring membership $65 a month which was hard to find and cancel, through JustAnswer.

I paid a $2 fee for the vet to Google an answer. No big deal. Then I found I have been charged $65 a month which I never agreed to. I cannot find anyway to cancel the subscription. I’m having to dispute it through my bank. Just don’t do it!

Such a scam - advise $5.00 charge and then they did automatic bank withdraw for $90.00 (each month)

The initial call was good advice and afterhours - that part was good, but did not agree to this automatic monthly fee.

Will see how cooperative they are to refund my money.

Signed up for a one time answer for 5 dollars, and just noticed a 65 dollar charge for 10 months, that they have been charging me, when I never returned to the site. Impossible to cancel, having a hard time canceling this so called subscription, that I never signed up for.

I had a problem with my dog, I described it to the vet and they told me what I already knew...Take my dog to a local vet. THEN the company signed me up for a monthly subscription I didn't want and got an additional $65 from me. SCAM!!!

I’m being ripped off every month bill $65 I didn’t even know I was being billed and I don’t know what to do and how to make him stop taking my money out of my bank they’re stealing from me

Absolute financial fraud. Charged $70 and then another $65. There is no way to cancel.

Do not use this service. You will end up inadvertently signing up for a monthly service. I only knew when I saw a reoccurring 65 dollar charge. They would only refund my most recent payment. I would imagine they get this call 30 times a day. Trying to cancel is a nightmare. To connect you to customer service you get sent a link for a “refunded 5 dollar connection fee”.

Scammer will tell you you need to pay £5 for advice then once paid they take out £27 there and then , also they continue to take money from you. Hard to cancel the subscription avoid!!

This "company", for want of a better description, are a collection of thieves and robbers. Do not go near them for any reason whatsoever. Once they have your card details they will steal money from your account on a very regular basis; Sunday seems to be their favourite day for thieving. I have been in to my local bank and spoken to them about this matter, and the bank put a block on any further payments to them. Believe me, it hasn't made the slightest difference. They are STILL getting through somehow, and they are still removing money from the family budget. The only solution is to cancel and replace your card, which I have now done. STAY AWAY FROM THESE CROOKS.

This a complete Scamming business. They are total BS!!! NEVER USE THEM-PERIOD!! They say it's $5.00-that is a LIE!!!!!! They start you a membership for $70.00 a month. You talk to AI to cancel--just read below--That's another $39.00. Total BS!! Cancel or lock your bank card-This is a SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!! I'M GOING TO CONTACT BBB and everyone else I can!!!

If i could give NEGATIVE stars, there aren't enough to give. DO NOT USE!! Extremely poor advice received from them, then, they charged me $70 when it was advertised as $5!!!! Next, the following month they tried to charge my card $65 , I'm thinking for a membership, which I NEVER authorized!!!!I had to cancel my card!! Totally fraudulent site. Again DO NOT USE THEM!!

I used JsutAnswer.com for a single encounter for veterinary advice as AskAVetOnline.com and was deceptively and without any communication in text or email, signed up for recurring membership and charges.

I would give them no stars if possible. when my mom's parrot was very sick in February on a Sunday, no local vet was available. So I tried this service. They signed me up without my knowledge and have been charging me $55 a month for the service. I called and they stopped the service but were very stubborn about removing the earlier months of charges. Then the customer service rep hung up on me. Also the advice was pathetic and my mom's parrot died anyway.

this seems to be a scam. they charged me $5 to ask the vet about getting a prescription for heartworm medication. my last vet is four and a half hours away and refuses to provide prescriptions online or over the phone and will only sell from her own clinic. so I asked about getting a prescription which ask a vet confirmed was the question. they then charged me $5 to tell me that they can't write prescriptions online. then I went back to the chat after complaining about it to the vet and not getting a response and then the chat wanted to charge me $5 to ask for a refund I will be having my credit card charge it back and I will be filing a complaint with the FTC

It is a bait and switch do not sign up for them I was charged eight months for their service till I finally figured out I was being billed for services I never signed up for

This is a scam - they act like it's a one-time payment per call but it's not. They sign you up for a monthly membership without telling you or asking for confirmation. I got charged $70 for a monthly membership I didn't want or know about. Also the vet that I talked to was unhelpful and seemed rushed to get me off the phone. The call probably lasted 30 seconds. This feels like they're taking advantage of people who are desperate and scared. Don't waste your time or money just go to the vet in person.

The cost says 5 dollars and you get a 70 dollar fee- do not trust the price

Shocking. Utter robbery. Cant give them a lower rating.
Asked about emergency medicine over weekend. Bot doing initial triage clearly not set up to help. Spent £5.00 and had to give up my ID details to be told something that could have easily been picked up by the bot. Don’t bother with them