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The Shutter Designer based in Ashford, Surrey has over 15 years of experience supplying Greater London and its surrounding counties with premium bespoke shutters & blinds transforming homes and businesses. With our shutters you can benefit from privacy, ventilation and light control, noise reduction and improved insulation. Our shutters are available in a range of colours and slat sizes.
7 Fairholme Road, TW15 2LL, ASHFORD, Storbritannien
4,3
18 omdömen
Ingen inbjudningshistorik registrerad
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WOW.. Leeza was the nicest person you could meet. She came into my home and was so knowledgeable about what shutters would suit my kitchen windows. She told me how long it would all take from ordering to fitting and it was all such a fabulous outcome. Will definitely order again for the rest of the house. The shutters look fabulous. Thank you Leeza
Was recommended to contact the Shutter Designer by a friend, so I did. Spoke to a Leeza and arranged for a date and time for her to come round.
On the day of the appointment she did not show at all, did not answer her mobile or call back at all to explain the no show. If a company cannot turn up to an agreed date and time or contact to provide a reason for the no show a week later, they do not deserve my business. I suggest you avoid the Shutter Designer as having read the reviews about their customer service, I think I had a lucky escape.
Used this company to install blinds in my flat. After an initial good customer service, I have had to chase the company several times to get a completion date, many times they didn't answer and when they answered, the answer was "we are busy..". I can't complain about the quality of the product but if they are busy I'd recommend reviewing their staffing levels to improve response time.
Svar från The Shutter Designer | Surrey
Dear Stefano,
Thank you for taking the time to provide feedback on your recent experience with our company. We appreciate your honesty and value your opinion as it helps us improve our services.
We apologise for any inconvenience caused by the lead times provided for your blinds order and installation, 3-6 weeks are our standard lead time for many of our blinds, as a small business, we strive to offer a personalised service and attention to detail, which sometimes requires additional time to ensure the highest quality results. However, we understand that promptness is important to our customers, and we will take your feedback into consideration to improve our communication regarding lead times.
We are glad to hear that the issue with your blind has been resolved and that you are satisfied with the product itself. Your satisfaction is our top priority, and we are committed to addressing any concerns promptly and effectively.
We appreciate your understanding of the differences between a small business and a larger retailer. While we may not have the same resources as a larger company, we aim to provide competitive pricing without compromising on the quality of our products and services.
Once again, we apologize for any inconvenience caused and appreciate your feedback. If there is anything else we can do to assist you or if you have any further suggestions, please do not hesitate to reach out to us directly.
Thank you for choosing our company, and we hope to have the opportunity to work with you again in the future.
Best regards,
Leeza
The Shutter Designer
We picked Ashford and Surrey Shutters as they had a great reputation. Leeza was great explaining all the options and helping us work out what would be best for us. She was also super flexible as we had to plan the shutters around other work. Fitting went so easily, the guys were lovely and best of all, the blinds look fantastic.
Svar från The Shutter Designer | Surrey
Thank you for your review Sue, lovely to work with you
Excellent communication and service, the blinds look wonderful and when I change the upstairs blinds I will definitely be contacting Leeza. Thanks
Svar från The Shutter Designer | Surrey
Thank you Mark, Great you’re pleased with you blinds
Brilliant ! Very professional company from beginning to end and beyond. Leeza’ expertise, professionalism and individual help was impeccable. My shutters are “the best” and as a result I have recommended two friends to Leeza and I’m sure they will be just as pleased when they get their shutters installed.
Margaret Shepperton
Svar från The Shutter Designer | Surrey
Thank you for your review Margaret & recommending us.
The product provided by Ashford and Surrey Shutters was of excellent quality at a reasonable price. I was kept informed of progress with the order and confirmation of a date for delivery and installation. The installation was done professionally and tidily. Strongly recommend this company.
Svar från The Shutter Designer | Surrey
Thank you for your review Mike, your shutters look great
Leeza is fantastic! Wonderful service and beautiful shutters and blinds - I’ve used her for my whole home!
Would fully reccomend
Svar från The Shutter Designer | Surrey
Thank you Amiee, always lovely working with you!
We had the shutters done at our house in 4 rooms! The expereince with Leeza and the team was amazing, and the shutters are also amazing too! We will be using them again when we want to change any other shutters out!
Svar från The Shutter Designer | Surrey
Thank you Jenny, I hope you’re enjoying your new home.
I love my new shutters. They completely transform the room. Leeza has been so good to work with and the shutters look amazing :)
Svar från The Shutter Designer | Surrey
Thank you Vicky, lovely working with you
Really love my shutters. I cannot complain about any part of my experience purchasing from this company. The price was the cheapest. The service and communication was spot on. Finally my shutters are lovely and really good quality. I couldn’t fault this company. Highly recommended !!!
Svar från The Shutter Designer | Surrey
thank you for your great review, its been lovely working with you
I had a few companies round originally to quote for some shutters in the lounge but there was something about Leeza we just clicked and I thought what a lovely lady knows her stuff gives an honest opinion to me that means something. I ordered the shutters soon as possible with her and they arrived as promised, fitted straight away - really lovely team of fitters professional and clean honestly if I need anything else I would definitely go back to Leeza and recommend her. Not only are you supporting a local business but you really do get a fabulous customer service oh and great shutters lol!
Svar från The Shutter Designer | Surrey
Thank you for your amazing review, it was lovely to work with you x
Fantastic service from Leeza, she has great knowledge of her products and can offer expert advice . Everything went to plan from the first meeting with Leeza to the friendly and helpful fitters .I would highly recommend you to everyone I know. Thank you and can’t wait to use you again x
We are very pleased with our shutters and blackout blinds from the amazing Leeza and her wonderful team,We have them in every room and they look fantastic from the inside and out.Leeza was very good at guiding us with the right ones for our house so professional and of course she was right we love them so thankyou again.
I was extremely happy, with not only the products but the great customer service from ashford and Surrey shutters, I felt Leeza went above and beyond, to make sure we had our shutters in the time frame arranged, the fitters were so polite and efficient with their work, leaving the room tidy once finished, I really couldn’t rate this company any higher and will definitely be recommending their service to others
Another incredible job from Leeza and her team. We have used Ashford and Surrey Shutters 4 times now within our family and they never disappoint! Incredible quality, service and unbeatable pricing! Leeza is on hand throughout the project to answer questions and is an absolute pleasure to work with. We have recommended her and the team on a number of occasions to friends and neighbours and feedback from is always super positive. Thank you Ashford & Surrey Shutters!
Amazing customer service throughout, we are so pleased with our shutters & Leeza is a delight to work with & was so helpful with choosing the right style for us, the fitters arrived on time and was helpful in showing us how to use our new shutters,. We have recommended to our family and friends! Thank you Leeza for all you help.
Svar från The Shutter Designer | Surrey
Hi Sarah,
Thank you for your kind review, it was lovely working with you.
Kind regards,
Leeza
Ashford & Surrey Shutters
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