Ascent Omdömen 577

I have experienced unacceptable delays and poor handling of my case. Despite fully complying with all ID and verification requests, my funds have been withheld for weeks with no clear explanation or timeframe.

I was told on 24 March that my details were sent to Santander for approval. Since then, I have received no meaningful updates—only vague responses stating they are “awaiting a response,” with no indication of what is being done to progress the matter.

There has been no proactive communication, no ownership, and no urgency, despite the financial and personal impact this delay is causing. I have now had to escalate the matter due to the lack of progress.

Iv had to deal with this company for many months and have found the staff all friendly and acted with dignity to me as my situation was stressful,I can only thank them all , especially the last lady I spoke to, thanks again 👍

I spoke to 2 different people who were absolutely lovely and really put my mind at rest really made me feel like they wanted to help. The phone calls I’ve made have definitely made me less anxious to ring in the future.

Constant calls from this company. Had an income and expenditure form to fill in, no time to fill it in. We then get a letter threatning court action. You are a terrible company.

Mr Ellis was very professional and helpful, explaining things in great detail.

Very helpful lady. Good listener and helpful to the point of going beyond expected.

The staff member, M, who I dealt with mostly was very sympathic and patient and came across like wanting to help and achieve the best outcome.

I today spoke with a lady called Carol Greenwood..The lady had endless time and compassion towards me. I suffer from both physical and mental problems and she was an absolute star at making me feel at ease.

Everybody was very help full and a kind lady, Claire Mc Cusker helped me through a very difficult time, thank you so much.

Mr Blore was excellent to work alongside in getting to a result that both parties were happy with. His information and help was clear and precise but delivered in a friendly way. This made getting to the right outcome easier and less daunting. I
would recommend his services with confidence to anyone who was in a similar situation to myself and needed the right guidance.

Previous review removed - feeble attempt to pretend I'd reviewed the wrong company.
I have their letters.
Pretending to act for Santander except Santander pretend it's Ascent.
A £9,000 bill for legal services was "a mistake" - £950 the real figure
Not a margin of error.

My advisor Kadi was empathetic knowledgeable and took time to understand my problems. She was professional but helpful delivering clear advice. Thankyou Kadi

Spoke to Gregg, very helpful, very polite. To do with HSBC and resolved with kindness and good explanations.

The agent Margaret was absolutely exceptional. Thoughtful, consultative and most importatnt outcome driven to find the best result for me.

Very professional and helpful

I was informed about the arrears, and let my estranged wife know severe of the situation
The person I spoke to was very joyful to talk to, and understanding of the situation

Excellent help with my problem avoiding misery and a fresh start for the new year

Claire McCusker Was courteous, professional and totally understanding of the situation.

Vanessa Emeordi Showed great warmth and understanding on the call today. She made a difficult situation much easier and gave reassurances throughout. A credit to your team

Very helpful and friendly and efficient helpful staff re a22062048164