Unbelievable! I tried to contact you but no way, 10 emails, 100 calls, 50 messages and nothing whatsoever happened, no response until I thought it was a scam! I had to speak to my bank to cancel the p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Delivery was super speedy, the products protected in their package and the biscuits fresh and tasty...just as I remember them. Great service and value!
What to say about this little gem of a grocery store: - Costumer obsessed, quick in replying emails (a few minutes really!) - Fast Delivery - Competitive prices And most importantl... Se mer
Företaget har svarat
Delivered earlier than expected 😀 (excellent job by both Artisan Italian & UPS 👍). The goods we packed superbly, ever tin was individually bubble wrapped to ensure they wouldn’t end up with a dint... Se mer
Företaget har svarat
Företagsinformation
- Italiensk livsmedelsbutik
- Leverantör av mat och dryck till catering
- Leverantör av smaktillsatser
- Leverantör av livsmedelsprodukter
Skrivet av företaget
Artisan Italian is an online store with a focus on quality Italian food products. At Artisan Italian we do not just offer food, we want to share with you the feelings and the excitement of a classic Italian experience!
Kontaktuppgifter
19 Prince George Road, SW19 2PT, LONDON, Storbritannien
- +447918293244
- hello@artisanitalian.co.uk
- artisanitalian.co.uk
4,5
Utmärkt
200 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Package damaged in transit
I had an email from UPS the carrier saying the package was damaged in transit. Since my initial review, Artisan Italian has been in contact, and have sent another order, and made a fine gesture of a 10 % refund.
20 maj 2024
Svar från Artisan Italian
Hi,
Thank you for reaching out to Artisan Italian and sharing your experience with us. We’re sorry to hear that you weren’t satisfied with your recent purchase, and we are doing our best to fix that. I am sorry our customer service couldn't respond to your enquiry immediately as well due to Bank Holiday.
We are truly sorry for this unfortunate experience. In this order, UPS has just reported us on the damaged package. Please note we do our best to guarantee our shipping time promise, please consider we use third-party delivery companies, over which we have no control.
To make this up, your replacement order is on its way already! You can track it with the new UPS shipment number (provided in an email).
While we strive to improve, we understand if you're not completely satisfied. As a token of our appreciation for your feedback, we'd like to offer you a 5% refund on your original order. You'll receive a separate email with details about the refund within the day.
If you have any more detailed feedback or suggestions that you’d like to share with us, we’ll share your comments with our team and work on ways to improve.
Thank you again for your time and input. We value your opinion and look forward to serving you better in the future.
Have a wonderful day!
Artisan Italian Customer Service
Great service
Great service, high quality products quickly delivered and packaged well 👏
18 april 2024
My go-to for topping up quality pantry…
My go-to for topping up quality pantry ingredients. Great customer service as well -I had a small issue with some of the products' lids coming loose during transit, and the friendly team replaced my items the very next day!
9 april 2024
Fabulous sausage
Fabulous sausage, cheese and pancetta. Will never buy supermarket again preparing my next order!
18 mars 2024
Quick and efficient.
18 mars 2024
If I could award zero
If I could award zero, I would. Food arrived 3 days late and was off, i was sick all weekend.
25 mars 2024
Svar från Artisan Italian
Hi,
Thank you for reaching out to Artisan Italian and sharing your experience with us. We’re sorry to hear that you weren’t satisfied with your recent purchase, and we are doing our best to fix that. We’d love to hear more about your experience if you can spare the time.
If you have any detailed feedback or suggestions that you’d like to share with us, it would really help. We’ll share your comments with our team and work on ways to improve.
Thank you again for your time and input. We value your opinion and look forward to serving you better in the future.
Have a wonderful day!
Artisan Italian Customer Service
Great service, lovely products.
Straightforward order process, speedy delivery and well packaged products. Would use again.
12 mars 2024
Svar från Artisan Italian
Hello Juliette, thank you for your feedback. We hope to see you in our store soon.
Great food delivered promptly.
29 februari 2024
Svar från Artisan Italian
Hello David, thank you for your feedback. We hope to see you in our store soon.
Excellent company
Great website
Fast delivery
Incredible produce
Will use regularly from now on
21 februari 2024
Svar från Artisan Italian
Hello Mark, thank you for your flattering feedback. We hope to see you in our store soon.
Svar från Artisan Italian
Hello Mark, thank you for your feedback. Perfection is what we aim on a daily basis! We hope to see you in our store soon.
Great product and delivery
Great product, exactly as listed. Delivered even quicker than expected.
31 januari 2024
Svar från Artisan Italian
Hello Iain, thank you for your feedback. We are glad you will enjoy the products. Hope to see you in our store soon.
Svar från Artisan Italian
Hello Brian, thank you very much. We hope to see you in our store soon.
Complete Satisfaction
As is invariably the case with Artisan Italian my order was dispatched immediately and delivered, securely packed, within a couple of days. There was just sufficient packaging to protect the contents from damage. I purchase regularly from Artisan Italian because the company is always so dependable and the food items reliably of the highest quality. I am completely satisfied
6 februari 2024
Svar från Artisan Italian
Hello Colin, thank you for your feedback. We hope to see you in our store soon. As always!
Fast and efficient
1 februari 2024
Svar från Artisan Italian
Hello Raewyn, thank you for your feedback. We hope to see you in our store soon.
Svar från Artisan Italian
Hello Susan, thank you for your feedback. We hope to see you in our store soon.
A wonderful and easy experience!
It was such a pleasure to find a genuine supplier of wonderful, real Italian produce😊. The quality is superb, and second to none! If you want a true "Italian" experience, this is the place to go!
22 januari 2024
Svar från Artisan Italian
Hello, thank you for your feedback. We hope to see you in our store soon.
Nothing received.
I would love to give a review but still have not received my order as of 23/01/2024, (ordered November 2023 & money taken from my account).
I have sent an email requesting that you please look into this matter but no reply.
3 januari 2024
Quality products and brilliant on line…
Quality products and brilliant on line website. Delivery was next day and really good.
10 januari 2024
Svar från Artisan Italian
Hello Mark, thank you for your feedback and comments. We hope to see you in our store soon.
Exceptional.
I initially place the order and it was supposed to arrive on the 18th and then the next day it got updated to the 12th. Very quick and efficient logistics and the product was spot on. I had no idea you could get Bottarga in the UK this easy.
10 januari 2024
Svar från Artisan Italian
Hello, thank you for your feedback. We have many other products from Sardinia, including a beautiful yellow fin tuna. We hope to see you in our store soon. Grazie
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.