Artificial Living Omdömen 

I ordered walnut panels in the black Friday sale. I heard nothing and so chased the company via email. I had a reply almost instantly that they had sent me an email on the 30th November, which they pasted a "copy" of the email sent. I checked my inbox, spam and deleted and had not received anything. Within the copy email, they state that they were unable to process the order due to stock issues. I was given the option to chose an alternative colour, wait for more stock or refund. Due to concerns about the company following the email that they claimed they'd sent, I requested a refund. I've sent 3 further emails and heard nothing. I will be making a claim via my bank now. Very poor customer service

Bumpy start but really happy with the outcome. We originally order the Walnut panels but they sold out due to a stock error. We were offered 3 options but decided to change the colour and go ahead with the order. We went with the smoked oak and are really happy with them. They look amazing on our media wall… Would defo recommend!!

Fantastic product, very well packaged and delivered on time when we ordered in September. All the builders who've worked on our garden room love the acoustic wood panels and want to replicate our design on their future projects. We like the wood panels so much, that we are going to make a feature wall in the kitchen to finish off our recent project. Spoke to customer service today to order one more panel, but sadly out of stock due to so many Black Friday orders. I am definitely prepared to wait until January for new stock as the product is brilliant.

Great product (wall cladding) and service from Artificial Living.

Great products and great customer service. Would use again.

Placed an order for 7 acoustic panels on Black Friday. Received a dispatch email on Monday. Emailed a couple times asking for tracking details with no reply. Received an email almost a week later saying my order was sold out and items will be back in stock in 2-4 weeks. I asked for my order to be cancelled and money refunded so I can purchase the panels elsewhere but seller is not cooperating. I’ve had to file a case on PayPal to get my money back and still they haven’t engaged with PayPal. Customer service is really poor and would not recommend this company.

EDIT 04/12/23 - This company’s solution seems to only want to settle a refund outside of PayPal by asking for the PayPal case to be closed then they will issue a bank transfer refund. Make your own judgement but I would not advise anyone reading this to trust this company.

EDIT 05/12/23 - I would like to state again, this company is only offering a full refund if I cancel my PayPal case which I will not, and this is a problem for them. PayPal is my only chance to get my money back. I asked for my order to be cancelled 5 days ago and still haven’t received a cancellation email from their Shopify website. They claim to be trying to help but in fact done absolutely nothing since I placed my order 11 days ago.

There’s a lot of red flags about this company.
False information about order been dispatched, no tracking number provided, no cancellation emails, refunds can’t be processed via original payment method but can be done by bank transfer only if you close your PayPal case and hope for the best. Again make your own judgement about this company before ordering from them.

PayPal have given this company until 12th December to reply on the case before they step in. There’s no risk of a double refund! The company have my bank details, they can issue my refund today and send proof of transfer and I will cancel the PayPal case today. It is that simple, but they ain’t trustworthy and would rather sit on their hands and only reply to my Trustpilot review instead of issuing my refund.

Helpful customer service when I contacted by phone and when I ordered on line the delivery was quick and efficient.

Great company, helpful and efficient.

Recently had an order of composite cladding all arrived perfect and very nice to deal with at great prices will definitely use again

Absolutely thrilled with Artificial Living's Composite Slatted addition! 🌟 As the Managing Director of Heritage Garden Studios, where we specialise in crafting premium garden rooms, we're always on the lookout for quality enhancements. The composite slatted cladding not only adds a touch of modern elegance to our garden rooms but also brings unparalleled durability and low maintenance.

The installation process was seamless, and the end result exceeded our expectations. The slats blend seamlessly with the natural surroundings, creating a chic and inviting atmosphere. Our clients are equally delighted with the aesthetic appeal and the practicality these slats bring to their garden spaces.

Artificial Living's commitment to quality is evident in every aspect of its product. The composite slatted cladding has elevated the overall design and functionality of our garden rooms, and we couldn't be happier with the outcome. Kudos to the Artificial Living team for delivering a top-notch product that perfectly complements our commitment to excellence at Heritage Garden Studios! 🌿🏡✨

An absolutely disgusting company.
I ordered panels and they sent the incorrect ones.
After several emails and phone calls they came to collect the panels and brought the darker colour. They were nothing like the image on their website. The driver collected the panels and took the darker ones.
I’ve now been charged 30.00 for transport costs when the driver was collecting the wrong panels in the first place
The owner is beyond rude and has replied to my email calling me “irrational”. How dare you!!!!

Good sample arrived on time still considering the colour

Great service delivered on time right price of a building contractor so I need all of this

Ordered some decking trim .
My husband has worked in the caravan leisure industry and stated this is the best he has seen in comparison. So was very pleased as you cannot order samples of the trim just the decking . Maybe that should be a consideration.
Had a little hiccup with the order going astray but was soon rectified and arrived very quickly.

Quick delivery but 1 out of 3 panels was delivered unprotected with visible water damage and surface marks. The backing felt soaked up the moisture and has swollen the timber fins. The box containing the two other panels was soaked on delivered but contents seems to be ok. Overall quality of panels seems good.

UPDATE - Panel replaced quickly with no damage and dealing with the customer service team was effortless and provided updates through the change process. Would purchase again from Artificial Living

Sent me the wrong colour samples I asked for oak and charcoal/black

Ordered a set of samples.
Delivery money taken.
No samples arrived.
Questioned it with Artificial Living, who promised another shipment of samples, still not arrived 10 days later and not responding?

Tried the rest now found the best quality;; used 4 different colours now . And the cheapest on the market. First class service especially Dan

Actually what we were looking for, a big thank you for your quick reliable service, great price 👍

Quick reply to say order dispatched and when it will arrive