Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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8 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
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Took my money and payment for next day delivery and no update, enquired as it’s stating in progress. Even had a message of Debenhams asking if I was enjoying my new chair. So wish I’d read the reviews now to get my money back. DO NOT USE OR BUY FROM THIS COMPANY.
Extremely disappointing experience with Artemis as the supplier.
At the time of ordering, delivery was promised within 3–5 days. In reality, we waited 3 weeks with absolutely no communication or updates.
When my husband called to ask about the delivery, the woman on the phone became rude, started raising her voice, and then hung up on him. Completely unacceptable behaviour and incredibly unprofessional.
Instead of taking responsibility, Artemis and Debenhams just kept blaming each other. As a customer, you are left without any clear answers or support.
For a purchase of this value, this level of service is shocking. Poor communication, disrespectful customer service, and zero accountability.
I would not recommend Artemis to anyone. Avoid if you expect basic customer service and reliability.
Not good delivery. Costs to return not suitable item
Ordered new leather sofa. Never arrived. Poor customer service. Just told someone would ring to sort delivery. Nothing. Dont use this company.
I bought two tub chairs from Artemis through the Debenhams website in July 2024. Unfortunately a few days over the 6 month period of complaint that Debenhams allow, one chair began to split on a corner. Debenhams were unable to help so I wrote to Artemis. The day the letter arrived I received a call from Artemis who stated the chair was in warranty and they would replace it but I had to go through Debenhams. After explaining this to Debenhams but hearing nothing I telephoned Artemis. They said this was not good enough and sent me another chair. They could not have been more helpful. The chair arrived exactly when promised so thank you Artemis for your help.
Bought a leather 3 seater sofa from them 8 months ago, didn't realise it was made in China or I would of steered clear, after 8 months, the filling is gone where I normally sit making it a complete waste of money.
Worst company ever! We received two chairs and foot stools with dark brown legs. On the b&q web site they were light pine legs. After 3.5 months and many faulty and damaged legs I gave up. Took £100 refund. Communication with this company was arrogant and unbuttered. We are now getting a carpenter to sort out legs. Never again.
Please do not buy furniture from this company. They produce poor quality goods. My daughter bought two sofas from this company via the Range Marketplace. After two months the sofas developed faults (sagging seats, cushions sliding out of place). The company sent out a furniture specialist from Emmira Group to inspect the sofas who were apparently independent. The furniture specialist said there was no manufacturing fault and tried to blame my daughter for sitting in the middle of the sofa. My daughter then encountered a further fault with one of the sofas as the leg had snapped, however the company refused to look into this further and said that my daughter needed to provide a report from an independent furniture specialist. She paid £200 for this and the specialist confirms that were multiple faults with the sofas. After sending the report to the company they still said this was not enough sufficient evidence of a manufacturing fault. It was only when my daughter made a court claim that they agreed to refund the amount for the two sofas. My daughter is still out of pocket for the furniture specialist report, the court claim fee and the damage to her laminate flooring due to faulty leg. I would not want another customer to go through this trouble.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
