Unprofessional bookmaker
This is, without question, the worst bookmaker I have ever dealt with.
My account is constantly being blocked for so-called "regulatory purposes," sometimes multiple times in a single week. Every time it happens, I'm forced through the same exhausting process with little to no explanation. At this point, it feels less like genuine compliance checks and more like an excuse to prevent customers from using their accounts normally.
The customer service is equally dreadful. Live Chat is completely ineffective. Every interaction consists of the same copy-and-paste responses, the same generic promises that someone will contact you by email, and the same lack of follow-through. Time and time again, I've been told my issue would be escalated, only to hear nothing back and be left chasing for answers myself.
What concerns me most is the complete lack of confidence this creates. If a company cannot handle basic customer communication properly, it naturally raises questions about how much customers can rely on them when real issues arise. Trust is essential when dealing with a bookmaker, and based on my experience, this company has done nothing to earn it.
I've also come across numerous complaints from other users describing very similar experiences, which suggests these problems are not isolated incidents.
I would strongly advise anyone considering opening an account to read recent customer reviews carefully before depositing any money. My experience has been an endless cycle of restrictions, delays, poor communication, and frustration. There are far better bookmakers available that value their customers' time and treat them with a far greater level of professionalism.