Aria Voss Omdömen 

I saw your products in facebook and i like it very much. I needed a swimsuit so i bought it.
However I've a sugestion to make. You should have the prices in € (euros). I have to convert dollars to euros to know how much it costs.
Sites like this must be pratical and functional.

Good sales!

Marta

Buying two bikinis at Aria Voss (via a Facebook ad) is the worst customer support experience I ever had:

1. In order to change an order received the return policy (which is extremely tedious to make a return as difficult as possible) they want you first to send in pictures of the items out of the original package, but visibly showing size and the items themselves. Sending this via email or chat then makes them open a case to be "reviewed".
2. Then they give you the OK to send the items back: in the original package, with a tracking number and proof of the receipt. Furthermore private couriers (UPS, etc.) are not permitted. On top of that, the customer needs to pay this trackable parcel him-/herself.
3. Here in Spain to send a trackable parcel, it is obligatory (due to customs policies), to include the VAT number. Which in the case of Aria Voss is obviously not to be foudn anywhere online. Even the chat support (in the Philippines) has no clue and responds "Hi there, thank you for bringing this to our attention, you do not have to worry we do not have VAT number." A company selling products via the web that has no VAT number? Really?
4. The phone number taken from their website is Spanish, but after trying a couple of times I gave up: just a pre-recorded message saying that I am calling outside of office hours (not true), and then there is no way to get anyone on the phone. However they say that chat support is available 24/7.
5. The so-called 24/7 chat support: located in the Philippines (GMT +8), either "Away" or responding with phrases that are probably copy/pasted. I am starting to think I am chatting with a chatbot and not a human.

To cut a long story short: I have no way to return the undesired items within the 14 days within which you are entitled to a refund and/or exchange. Let's see whether Aria Voss is able to respond here.

In any case: this is a scam.

My bathing suit has a weird extra piece sewn on the strap. It’s just a random loop on the side of the bathing suit. The material isn’t great quality. I ordered two bathing suits and only received one. I would not recommend buying from this company.

I was refer to this site by a close friend of mine and I'm usually very apprehensive about shopping on new sites but she swore by the this site and here I am. I must say that I found the site really easy to maneuver, with a wide range of swimwear for everyone. My only recommendation so far would be consider persons shopping online via cellular phone... it was a little upsetting having to scroll from the top to bottom every time i pressed back as opposed to putting my back to where I was last.... but other than that it's great... love the amount of pictures per swimsuit...cant wait for my order

Very easy to use. Products are beautiful. I hope all runs ok.

Everything on the Homepage works very smooth and good description, fast payment process. Thanks a lot - looking forward to order more from Aria Voss!

DO NOT BUY FROM THEM!!!

I would give no stars if that was possible!
I ordered a swim suit on the 2nd of April. I followed things up as it was taking a while to arrive and was assured my item is in transit and it will take 7-21 working days. It has been over 2 months and i STILL havnt received my item. I have tracked it with the tracking number provided and it says EXPIRED! Have asked for my money back as this is totally UNACCEPTABLE.

I must say I made my first order with a lot of reservation ... but I was presently surprised by the customer support who checked and updated me re the status of my order . My swimsuit came in the predicted time frame approximately 15 days and was as beautiful as pictured!!! ... I will be ordering from them again soon .

I ordered a swimsuit but with the wrong size. I contacted Aria Voss to modify the size. And, surprise, since this was my first purchase, I got answer in half an hour (my mail had been registered and would be answered in max 2 days). In fact the problem had been solved 12 hours later. I'm very curious to see if the quality of the item matches the service quality.

Would prefer shipping speed options. No indication of shipping speed. Had some difficulty with the return process, was not pleased with the outcome.

Easy accessibility on website was able to find what I was looking for without any problems!

I love the design of the swimsiuit, excelent quality.

I ordered a swimsuit for myself, very satisfied, excellent quality and it is very beautiful! Also thanks for the excellent service, always in touch and inform about the movement of the parcel! I recommended my friend and she also made an order! Thank you!

I tested this site ,It is very professional and well organized especially there are top items to buy

So far my experience was good, order processed fast and I received communication/update about it.

They clearly have no intentions of accepting returns, even when I was sent the wrong size. It's been weeks and they send you notes saying "I'm so sorry you're having this problem." Totally unacceptable. Do not order from them. Several suppliers on Amazon sell the same suits.
P.S.--Their reply below is so typical. Notice they do not STILL mention about taking care of the return. They just say some b.s. about improving their service. Look at other reviews. They ship from China and have no intentions of honoring their return policy. I'll file with consumer fraud. Someone should shut them down.

I have placed an order with Aria Voss and I couldn't be more pleased. I haven't received the bathing suit yet but so far the communication has been outstanding. I highly recommend this site and I will definitely buy again from Aria Voss.

I am happy to come across your website.
The swimwear selection was very challenging to pick, because they all looked beautiful and wanted to buy them all. Amongst your other categories of clothes on your website they look beautiful. I cannot wait to receive the purschase I made for my vacation. The one piece swim suit I ordered is beautiful. Last, your website is easy to navigate with a variety to choose from. I am happy to be a customer and will be buying again.

Order No. #AR1025
Vilaro-one-piece in black.
Absolutely horrible quality and measurements.
Ordered a size L but the measurements listed on the website does not match the products actual measurements. The bathing suit is wide and too short. The fabric is quite thin and it appears the «wavy» pattern has been cut after the bathing suit had been sewn together.

Excellent service fast delivery good quality