Arceurotrade Omdömen 

Made a big order to this company. Fitted out a whole new workshop, spent a lot of money. The staff were extremely rude. I had to apologise to a lady in the purchasing department of my company after she experienced extreme verbal abuse over the phone from one of the staff at Arc Euro Trade. I believe they went bust now, involuntary insolvency.

Ordered a milling vise which arrived super quick and packed well.Vise was a budget item which far exceeded my expectations.
Highly recommended supplier.

Phoned them to ask about quick change tool posts and there mesuring guide (does it account for tooling that has a higher than average center height such as parting tools) but once the rep head I did not buy one of there lathes he just kept repeating "We cannot advise you as it's not one of our lathes". Every time I tired to explain that this was a generic question he kept talking over me repeating the line until I hung up.

A QCT and all the holders I would need plus tooling would have been over a £200 order so I'm not sure what the logic is. What I do know is that you cannot count on customer support.

I’ve made loads of orders from ARC EuroTrade over the last few months (Plus a couple of non faulty returns) and I couldn’t have asked for better pre & after sales service 👍👍👍

There isn't much I can say, other than their postage is quick, the tools are great, and in terms of price as a function of quality I couldn't be happier. Sure they are slightly more than Amazon\Ebay tat - but you get decent stuff that lasts and is well made, so I am a very happy customer indeed.

Bought an ER25 square collet block which was visibly a parallelogram against a master square. Returned it and they said there was nothing wrong with it. I don't need my honours degree in Engineering to tell me when a company lacks basic quality control. I may as well buy direct from China and miss out the middleman which is supposed to be there for quality control of imported goods from China!

Great company to deal with, good range of items at competitive prices with great customer service…

Just ordered some small parts from these guys having found them on the web - drill bits etc. All I can say is that the order came very fast, was well packaged and products seemed well priced to me.

Found this company online when looking for a replacement motor for a Seig (Axeminster) hacksaw, only listing for spares that came up. Ordered said motor £148 paid online with Cc sat back and waited. Then received email and phone call asking me to agree to no guarantee as electrical items supply only***** £150 for something that comes with no guarantee????? Asking customer to agree to removal of statutory rights before sending??? Alarm bells ringing very loudly. don't see how they can do this as I'd already ticked t&c which did not show any of this nonsense. he said they were a small company and were being ripped off by unscrupulous customers using them as an exchange service. Sounds more like they know stock is useless and are looking for mugs to sell to. In over 40 years as a technician buying and servicing all sorts of equipment never experienced this type of service. Very annoying as looked to be a useful company. Will not be using ever again as customer service so bad. Thinking of discussing with trading standards.

Good customer service to date, the first question on delivery date sorted quickly.
Second about tailstock again sorted quickly.
Could not be more helpful.
The customer service has been first class.
Will use again.

Absolutely brilliant, there service is great and very fast,the customer service you get when you phone up is fantastic, there so helpful and always make sure they have given you 100%satisfaction.
Well done all of you.

I've purchased loads of engineering tools and equipment from ArcEuroTrade over the past couple of years and only once had a problem. It was a high value item and this was easily returned with a full refund.
Shipping is usually very fast and I think their customer service is fantastic. I highly recommend.

Terrible customer service, bought a part which failed on its first use but because I'm a reseller there is no warranty so I can't return.

Wont ever use this company again.

I would like to say thanks to arc euro trade.I rang up to purchase a collet block the day before they went on lockdown, It arrived 3 days later brilliant service as usual i cannot fault them. I have no connection with the company or anyone there. Thank again

I have recently placed two orders with ArcEuroTrade UK from Melbourne, Australia, I expected a wait of several weeks for delivery, but in each case was pleasantly surprised to receive delivery within about one week. Have just placed a third order and expect to again receive prompt delivery.

Ships quickly, and everything in the box is as expected.

Arceurotrade has a lot of good tools not easily found elsewhere, especially for mini-lathes and mills, and at reasonable prices.

Product quality is very good. A lot of their products are of course chinese, but they obviously check their suppliers and products, so you will not get any broken or poor quality stuff, like if you order directly from China.

Only downside is their support, it does not seem that anybody is really taking responsibility for that. I had to post the same few easy questions several times before even getting a reply. That seemed to be written by someone not having time to do it, and did not really help.

Questo shop online ha molte cose interessanti, ad esempio ho trovato un tailcut con gambo da 6mm, che può essere usato con pinze er11, insomma una rarità!
Poi i prodotti in generale hanno un ottimo package, sigillati, ben oleati ecc.
Comunicazione del tutto assente, ma spedizione molto veloce.
Tutto sommato è un buon negozio con esperienza e sembra affidabile, sicuramente acquisterò di nuovo da loro.

Brought an item for one of our customers, who when got the vice it was not compatible for there needs, as the one they wanted was out of stock. Rang to return the item to be told we could not return as we was a reseller absolute joke you read there returns policy nothing in there about this, note to oneself never use again, glad other item was not in stock and managed to by from elsewhere

Sensible postage rates, reasonable prices and quick delivery on my first order from this company. There are so many companies selling similar products who insist on charging ridiculous amounts of postage for even small items. It's good to see some common sense being used by arceurotrade.co.uk

I received an item wich doesn't work. I wrote 5 email and after 20 days they haven't resolved the matter. I received only silence!
they lost a customer.!!!
Alessandro Miatto