Arcade Geeks Omdömen 

Very happy with the machine, high quality build and superb amount of games.
Only down scored to 4 due to some concerns on communication (lack of), however I was later informed this was due to internet issues at the main office.
Machine did arrive on schedule and set-up was very good with technical support from Joe.

Website and ordering good
Product arrived a few weeks after planned delivery,,
Ok given distance,
Damaged in transit, few issues but team followed up on.
Great machine

I have a Bartop machine that arrived a week ago. Delivery took 3 weeks from order, exactly what I was told when I called before ordering.
The machine is excellent and is bringing back so many happy memories from my teenage years (I’m 61). Thank you guys!

These guys are tremendous, they really care about their customers and their products. There were one or two little issues when the machine was delivered and they did everything to put those right. I then had another issue a few months later. Joe spent forever with me on the phone on a Friday evening and was unbelievably patient. When we couldn't fix on the phone he came out in person 2 days later (on a Sunday and a 5 hour round trip!!). That really is going above and beyond. The machine itself is unreal, beware, it's highly addictive! I can't recommend the product or the people highly enough, a genuine 5 stars without hesitation. A special thank you goes out to Joe who was brilliant in every way.

I ordered a Tekken Bartop Arcade machine for my partner as a gift for our 10 year anniversary. There was a couple weeks delay so this didn’t arrive in time to present as a gift. However this was down to a weeks long IT outage that halted their operation. They did reach out once they were back online to let me know that they will be shipping my item and it arrived a week later. It works great and my partner loves it. He’s planning on sorting out his Games room so this would be a nice addition. The downside is there was noticeable small damages on the machine, chipboard pulled off, scratches, marks, almost as if has been roughed up a bit during the build or delivery process. I would have also expected the actual packaging to be more secure, or a protective layer on the machine. It’s a good micro company, but improvements need to be made with communication, IT, and delivery.

Communication very difficult waited for a delivery 4 times before it finally arrived. Was set up by them but at super speed so can’t recall what’s what. No instructions sent as promised. There was disappointingly some faults loos front panel, when playing joysticks not functioning properly. Joe was great setting it up but there shouldn’t be any faults should not have been delivered if not functioning correctly. Since delivered cannot reach arcade geeks sent messages and email had nothing back no one answering phone in office.

Thanks Rod for sorting out a on going issue and re-delivering of my sons Machine at no cost to myself

Had a few hiccups along the way with dpd but arcade geeks sorted everything ! Very happy with the machine and service

Space invaders machine really good.
So many more games on it too.
Partner loves it. The company were really helpful. 10 OUT 10

Very pleased with my experience with Arcade Geeks. Machine was built to a high quality standard. Communication with Arcade Geeks has been top tier. Delivery was prompt and I've been enjoying my new purchase in the man cave. A huge variety of games bringing me back to my childhood.

Will definitely recommend.

Thank you Arcade Geeks!

bought a couple of arcades off these guys and I must say they have been great.... very happy with the products... highly reccomended

The arcade machine and service from Joe and the team was absolutely first class. Would recommend anyone come to these guys

I placed an order and they said it would be 2 weeks, after 4 weeks nothing arrived so i emailed them and they said it would be with me on the Thursday with DPD. Waited in and no delivery, sent them 3 email reminders and didnt get a single reply. Contacted my bank to get a refund, eventually the bank refunded me. Total waste of time, do not bother

We purchased an AG Elite 2 Player Arcade Machine (order AG4736) from Arcade Geeks for £1,438.20 as our 9-year-old son’s main Christmas present.

Unfortunately the machine has not worked correctly since delivery. From the first use on Christmas Day the main power switch did not work (the back has to be opened to access a small internal switch among the wiring just to turn it on), many games will not load, and several games ask for coins despite the machine not having a coin slot installed.

Arcade Geeks initially arranged to attend on 18 January to fix the faults, however the appointment was cancelled due to a family emergency which we completely understood. Since then we have made multiple attempts to contact them by phone, email and message to rearrange, but have received no response.

It is now March and the machine has never worked properly, meaning our son has unfortunately not been able to use the arcade machine at all since Christmas Day.

We would simply like this matter resolved and a refund arranged for the faulty machine.

Fantastic
My Retrocade arcade is brilliant, it has so many games.
Absolutely love it

Brilliant machine brought for the hubbys birthday he absolutely loves it would highly recommend

Purchased another machine from these guys... decided to go for the gun machine this time. Came a lot sooner than I thought it would. Dean delivered it and couldn't have been more helpful. Took.it down to my man cave for me and set it all up along with a demo of it. Kids absolutely love the machine... had plenty of fun nights with the lads round playing street fighter brings back great memories!

Excellent service from start to finish, the arcade machine absolutely blew me away, attention to detail is second to none, the games selection is mind blowing, I have been so overwhelmed with the whole experience, I cannot thank arcade geeks enough, especially Joe who helped me through the whole order process, thank you

edited on 17/04/2025 to Reflect Entire Experience
The day after I posted my original 1 Star review I had a call off Joe with an update on the machine I had ordered
Apparently it hadnt been sent out due to them not having the colour trim I had ordered however at no point was I informed of this.
Joe reassured me the machine would be sent out for the next week.
After some back and fore the machine was delivered around 2 weeks after the original date given.
The Arcade machine itself is great and works really well, there were a couple of buttons not working along with the marque light
Initially struggled to get a call with Joe to resolve the issues however Once Joe was engaged in resolving the issues he was great.
End outcome was replacement parts were sent out for the machine which I was happy to fit myself.

Overall Im bumping the review up to 3 Stars as the machine itself and Joe, when you can actually get him engaged, are great.
The customer communication however is a 1 star which is a shame as it seems like this can easily be fixed.

----original Review
I ordered an AG Elite Arcade Machine from this company on 17 January 2026 for my 50th birthday and paid £1,470.16 in full by credit card. I was told in writing on 4 February that delivery would take place on 18 February.

The delivery date came and went with no machine, no dispatch notification, and no explanation. Since then I have sent multiple emails requesting an update and received no response at all. I also tried calling their published phone number, which goes straight to answerphone. I left a message but again received no reply.

I have now had to raise a formal Section 75 dispute with my credit card provider to try to recover my money, which is not something anyone should have to do after paying a company in full.

I understand delays can happen, but completely ignoring a customer after taking payment is unacceptable. I would strongly advise others to be cautious before ordering.

My machine arrived before Christmas and I have to say it’s brought back so many memories.Myself and my friends are having a blast even my kids are playing games they have never even heard off.Idid pay extra for the 15,000 games package and I have to say it is well worth the extra.Ican’t thank you guys enough.