Logotyp för Arbor Garden Solutions
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Arbor Garden Solutions Omdömen 1 988

•
TrustScore 4.5 av 5

4,6

Trädgårdsmöbler
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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Good quality, well made workbench that was straightforward to assemble. The delivery was excellent and the driver phoned to confirm that he had put the workbench under cover as we were out and it was... Se mer

Betygsatt 5 av 5 stjärnor

Ordered the double log store, great instructions for assembly with a link to Youtube Video showing assembly. Good quality item.

Betygsatt 5 av 5 stjärnor

The bench arrived as scheduled. It came complete with all parts and concise instructions. I am an 83 year old 9 stone man and I had it built up in approx. half an hour. Pre-drilled holes and good scre... Se mer

Betygsatt 5 av 5 stjärnor

High quality work bench. I was advised it was being delivered on a Saturday so was surprised to get a call on the Friday night advising the driver was 10 mins away. All that said I was free and able t... Se mer

Företagsinformation

  1. Trädgårdsmöbler
  2. Möbeltillverkare
  3. Möbelaffär
  4. Tillverkare
  5. Utemöbler
  6. Furumöbelbutik

Skrivet av företaget

Arbor Garden Solutions is one of the UK's leading suppliers of industrial handmade wooden workbenches. We have a cost-effective standard range of Medium Duty, Heavy Duty, Super Heavy Duty, Mobile workbenches. We are also manufacturing garden furniture and pergolas. We specialise in bespoke custom sizes.

Arbor Garden Solutions

Skrivet av företaget

Happy customer is always our main goal!
We have a longstanding commitment to treal all customers the way we want to be treated - with respect, support and kindness.

Best quality and free shipping to most of UK Mainland Areas!

Handmade in United Kingdom.

There are no shipping costs to most of UK Mainland Areas and all of our products are handmade in UK for a premium quality.

Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 29 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 1 av 5 stjärnor

BE WARNED!! LET DOWN BADLY BY THIS COMPANY

I ordered two work benches with assembly service which I was told would arrive/be assembled today. I cancelled other arrangements in order to be in - I was not given an ETA so had no idea when they would be here. I woke to a message at 7.07 am this morning to be told the delivery/assembly was cancelled and that they would come tomorrow. (A) They don't know if I am/can be in tomorrow!!!! (B) I have arrangements for tomorrow and will have to cancel these too!! C) However, after this morning - I cannot trust this company to do the same thing and cancel at this short notice. So very disappointing. Be warned that this company has no regard for letting its customers down at the last minute.

29 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A great workbench

Good quality, well made workbench that was straightforward to assemble. The delivery was excellent and the driver phoned to confirm that he had put the workbench under cover as we were out and it was raining. Worth noting that the workbench does not come wrapped in a lot of plastic so, if you are not going to be in, the delivery team will need a dry area to put it.

8 juni 2026
Betygsatt 5 av 5 stjärnor

Great solid work bench.

The bench arrived as scheduled. It came complete with all parts and concise instructions. I am an 83 year old 9 stone man and I had it built up in approx. half an hour. Pre-drilled holes and good screw nails made it a very straightforward job. I can highly recommend this company.

8 juni 2026
Betygsatt 1 av 5 stjärnor

Very impersonal

Very impersonal. Could not speak to someone in authority to discuss our issues!

7 juni 2026
Logotyp för Arbor Garden Solutions

Svar från Arbor Garden Solutions

Dear Mr. Turner,

I am writing to you directly as the Managing Director to address your review. We are genuinely disappointed to receive a 1-star rating, particularly because it does not accurately reflect the service provided or the extensive communication we have shared with you.

We pride ourselves on transparency and fairness, and we feel it is important to clarify the facts regarding your order and the subsequent interactions:

Phone Communication: Your claim that you could not speak to someone in authority is incorrect. Our customer service team spoke with you over the phone on multiple occasions to discuss your concerns.

Email Correspondence: Every email you sent has been thoroughly investigated and answered. Our management team sent you a highly detailed, personalized response outlining the entire timeline of your order, acknowledging the initial system confusion, and answering every question you raised.

Complete Fulfillment: Your item was delivered well within your requested timeframe and fully assembled on-site by our team. The product was received in perfect condition, exactly as purchased.

We understand there was a brief miscommunication regarding the assembly note prior to delivery—for which we sincerely apologized and immediately rectified—as well as an inconvenience regarding the driver's temporary need for a WiFi connection to access the digital assembly manual.

However, because the physical goods and the assembly service were fully delivered to our high standards with no actual problem to the product itself, we had to respectfully decline your request for financial compensation. It feels deeply unfair to our hard-working team to receive a 1-star review simply because we declined to offer a post-delivery refund on an order that was successfully fulfilled and built exactly as promised.

We always strive to support our customers with care and integrity, and we ask for fairness in return.

Yours sincerely,

Gediminas Surna
CEO & Managing Director, Arbor Garden Solutions

Betygsatt 2 av 5 stjärnor

Not a Great Experience

Ordering was easy and product turned up earlier than advised, however quality of product and especially instructions were poor. I can handle self assembly, but when pre-drilled holes are in the wrong place, or not there at all, and things appear to be cut to the wrong size????

7 juni 2026
Logotyp för Arbor Garden Solutions

Svar från Arbor Garden Solutions

Dear Customer,

Thank you for taking the time to leave your feedback. We are pleased to hear that you found our ordering process easy and that your product arrived ahead of schedule.

However, we are genuinely sorry to learn about the frustrations you experienced during assembly. We take quality control very seriously, and it is disappointing that the instructions, pre-drilled holes, and part sizings did not meet our usual high standards.

Having reviewed our system, we have no record of any prior emails or communication from you regarding these issues. We want to emphasize that our customer service team is always here to assist. Had we known you were facing these difficulties, we would have acted immediately to help guide you through the assembly or send out replacement parts for anything that was cut incorrectly.

We would still love the opportunity to resolve this for you. Please reach out to us directly at support@arborgardensolutions.co.uk with your order number and a few photos of the parts in question, and we will do everything we can to put this right.

Yours sincerely,

Customer Services Team
Arbor Garden Solutions

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