Easy install and great tasting water. We had difficulties with function early on but customer service call & troubleshooting revealed one of the filters was misaligned. If you hear a goose honking s... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I'm a Canadian that bought the AquaTru Carafe directly from the AquaTru web-site instead of from a Canadian distributor because I could get a larger discount. I had concerns over whether I would get... Se mer
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Didn’t want to write this but nearly 2 months and still no sign of my water filters i ordered I get told they’re coming next week constantly but the delivery never arrives I asked either... Se mer
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I cant speak more highly of this company!! I purchased the countertop RO system earlier this year and can "clearly " see and taste a difference!! Love not using bottled water anymore but above all of... Se mer
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Företagsinformation
Skrivet av företaget
AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
Kontaktuppgifter
4,0
Bra
307 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
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Great support from Customer Service.
Customer service suggested a few different options for me to try to get the system to start working. The sensors were acting up unable to sense that the system had been cleaned. The water in Ca is hard so it requires regular descaling. This is my sister's Classic. I have a Carafe and it has never needed descaling even though I have had it longer that hers. Hers is used a lot more than mine, so there's that important piece. AquaTru worked with me diligently to resolve the issue. Thank you.
18 mars 2026
Svar från AquaTru
Hello Anju, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
I just purchased the carafe
I just purchased the carafe. The tank does not fit evenly into the system and the lid does not close all the way. I see someone else has had the same issue. I've spoken now with 4 people and a supervisor. I don't know where they are located but they don't understand you and they don't listen. I am extremely disappointed in the service with this company and I wish I had never made the purpose. I would like to speak with a US representative.
23 juni 2026
Omdöme utan inbjudan
Svar från AquaTru
Hello Ellen,
Thank you for bringing this to our attention. We are truly sorry for the trouble you had with your unit and that your initial customer service experience didn't meet our standards.
I'm glad our team was able to step in and send out the replacements needed to get everything running smoothly. Your satisfaction is very important to us, so please don't hesitate to reach out if you need anything else.
Best,
Team AquaTru
Excellent!
11 maj 2026
Svar från AquaTru
Hi James!
Thank you for your feedback, welcome to the AquaTru family.
Best,
Team AquaTru
My RO machine has not worked properly…
My RO machine has not worked properly from the minute I started it up. Doesn't fill properly. I replaced 2 filters and 2 weeks later its saying replace them again. The machine is still in warranty, I've reported it to Aquatru and they refuse to do anything saying I need to replace filters, descale it. They say I nees to find out whats wrong with it and then they'll see what the can do.
I don't recommend this product or the company.
26 maj 2026
Omdöme utan inbjudan
Svar från AquaTru
Hello Michael,
We’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you.
We’ve created a support case for you under ticket #1052084 so we can look into this in detail.
To move forward, please contact our Customer Support team at 1 800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution.
We’re available 24/7 for you, and ready to help.
Best,
Team AquaTru / Karla Q
1 800-220-6570
AQUA TRU is GREAT!
I have used Aqua Tru products for now over 6 years. Never fails, quality filters and great customer service!
11 maj 2026
Svar från AquaTru
Hello Ciaara thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Great Experience
Fast, professional customer service. Great processing, good prices, and quick delivery.
11 maj 2026
Svar från AquaTru
Hello Danielle, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Svar från AquaTru
Hello Nubia, ,
Thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru/ Karla
Svar från AquaTru
Hello Theresa, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
answered all my questions
answered all my questions. professional and courteous to my needs and inquiries.
6 maj 2026
Svar från AquaTru
Hello Michael, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Svar från AquaTru
Hello Heather, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Easy to use and I didn’t need help to…
Easy to use and I didn’t need help to use it. My tea is clear and flavorful without minerals
6 juni 2026
Svar från AquaTru
Hello Ann, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Svar från AquaTru
Hello Kimberly, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
We have had our Aquatru countertop…
We have had our Aquatru countertop carafe for almost two years now and love it. Worth the investment to make sure your family has clean water.
11 maj 2026
Svar från AquaTru
Hello Alexisis, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Nice snd knolegeable service by a…
Nice snd knolegeable service by a chsrming clombisn lady.
11 maj 2026
Svar från AquaTru
Hello Sam, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Svar från AquaTru
Hello Kim, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Svar från AquaTru
Hello Marykaye, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Amazing company
The customer service is great. I ordered my Aquatru water system and I loved it so much I purchased one for my son. Recently I purchased 2 water filter shower heads, that were shipped quickly. They are so pretty. Nice adjustable settings. Love them!!
1 april 2026
Svar från AquaTru
Hello Tammy, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Very pleased
Customer service rep was very friendly and knowledgeable. Shower head filter works great.
11 maj 2026
Svar från AquaTru
Hello Lori, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Water tastes great since we starting…
Water tastes great since we started using Aquatru. I would highly recommend this machine
10 maj 2026
Svar från AquaTru
Hello Catherine, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Best Investment Ever!!
I love this water system it was one of the best investments I ever made! The representatives are very knowledgable, helpful, and always listen and assist with courtesy and helpful support. Love this company!!
16 april 2026
Svar från AquaTru
Hello Kelly, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.