Stop harassing phone users with several numbers using 0121 code. Calls virtually every day. Fortunately picked up as spam. Now blocked.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Their customer service was fine, just they obviously don't have their act together in terms of their portal, system, billing, etc. I left because they don't automatically bill, then i only notice once... Se mer
I've been using AQL for 13 years for my NPO's incoming landline calls. Never had any complaints against them but their price hike in June has basically priced us out as a customer, i.e. suddenly a £16... Se mer
Företaget har svarat
How very strange that others give bad reviews of AQL. I've had first 2 then 3 numbers with them for over 10 years and found it a 5 star service. I'm talking about their £2 a month phone numbers, call... Se mer
Företagsinformation
Om aql
Skrivet av företaget
At aql, we continuously strive to enhance public trust and strengthen security in telecommunications. We’ve been in business since 1998 and we do not condone or support (or turn a blind eye) to any misuse of our network or numbers. We collaborate with government bodies, law enforcement, and regulators to enable safer communication for all.
In almost all instances when there is a suspected scam or similar on one of our numbers, it’s not aql, but overseas scammers using third-party networks to spoof calls. If you believe you’ve been contacted by a suspicious or fraudulent party, please report it to us here (we can act more quickly if you let us know the exact number that called you). In addition to reporting to us, you can also report issues directly to Ofcom too.
aql is one of the UK’s most innovative telecom operators, playing a pivotal role as a ‘hidden enabler’ of smart cities. We specialise in Messaging, Voice, Data Centre solutions, Connectivity, and IoT, securely connecting people, organisations, and devices to drive societal improvement.
Our goal is to help organisations adapt to technological change by leveraging innovation, creating a better future for everyone.
Kontaktuppgifter
Salem Chapel, Hunslet Rd,, LS10 1JW, Leeds, Storbritannien
- 0113 320 3040
- support@uk.aql.com
- aql.com
Report a Suspicious or Fraudulent Number
2,8
Medel
111 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Not for the small fish anymore
I've been using AQL for 13 years for my NPO's incoming landline calls. Never had any complaints against them but their price hike in June has basically priced us out as a customer, i.e. suddenly a £16+VAT bill per month went up to £80+VAT per month. If we were a big operator, i.e. we had more than 100 lines, we'd be fine. Whether this is their attempt to reduce rogue operators using their numbers or this is just a strategic measure to focus more of enterprise ventures, I cannot not say but it is such a shame to be leaving AQL with a bitter taste after 13 years.
22 november 2023
Omdöme utan inbjudan
Svar från aql
Hi Mark,
I'm sorry to hear that our change in pricing has meant that we lost you as a customer. Unfortunately, due to the increasing costs of energy, materials, labour and everything else that we've seen in the last couple of years, we've had no choice but to increase prices. We kept them as low as we could for as long as we could, and increased them only to ensure we were not making a loss. I wish you the best, and hope that we can work together again in the future.
Happened to me too
Happened to me too. I put the phone down as I never use my landline for deliveries. I checked the call log and found the number - 03333 440000 - no-one gets numbers like that, then rang it to find the company is called AQL.COM obviously trying to sound like AOL.COM
All the other reviewers are saying the same thing, shut them down they are just helping scammers by selling UK telephone numbers. I will call the BBC and tell them to investigate.
11 juli 2023
Omdöme utan inbjudan
Svar från aql
Hi Patty,
We are sorry to hear that you are receiving nuisance calls from numbers that have been allocated to our company by OFCOM. Please use our web portal to report the number: https://aql.com/report-a-scam-or-nuisance-number/
We take nuisance calls extremely seriously. Reported numbers will be investigated and actions will be taken against any parties that are breaching our terms and conditions. In some cases, whilst the number that you see calling you may look like it is assigned to one of our customers it may not be the case and the number may be spoofed: https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/phone-spoof-scam
In this case, we would encourage you to raise a nuisance complaint to your communications provider so that the correct channels are followed.
Whats not to like...
How very strange that others give bad reviews of AQL. I've had first 2 then 3 numbers with them for over 10 years and found it a 5 star service. I'm talking about their £2 a month phone numbers, call recording, forwarding, integration with Gigaset equipment etc. Customer service very good too. Whats not to like?
29 augusti 2020
Omdöme utan inbjudan
A good service when it was working but…
A good service when it was working but frankly appalling Customer Service when I was left without an Internet connection for several weeks.
No ownership of the problem from anyone in the Business, including the Customer Service Director and no apology or compensation.
Avoid at all costs!
13 november 2018
Omdöme utan inbjudan
Awful customer service
AQL seize every opportunity to demonstrate how little they care about their customers, providing substandard services and extremely poor care. Their portal is outdated and unintuitive. Other than the really simple stuff you need to raise a ticket so their staff can let you down.
8 november 2016
Omdöme utan inbjudan
Portal needs work.
Their customer service was fine, just they obviously don't have their act together in terms of their portal, system, billing, etc. I left because they don't automatically bill, then i only notice once i get a late payment email, but once i pay the service isn't reactivated until i send a support request where i assume they do it manually. Too much effort for a service as basic as Voip. Definitely need a lot more work. But if they fixed everything up i'd go back.
25 februari 2016
Omdöme utan inbjudan
Deplorable Customer Service
I tried to reach the sales team to make a payment and they hang up before giving the details required to purchase online and blocked my number afterwards. Bizarre experience.
9 februari 2016
Omdöme utan inbjudan
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