My furbabies favorite meals are Beef Stew and Turkey Palwella. I use these tastey toppers over their dry kibble and the benefits are amazing.. This food has made my dogs healthier, no more tummy is... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Do not use their website. Promised codes don’t work and they NEVER return emails. Good luck canceling a subscription or getting a refund if your dog doesn’t like it. They don’t respond to email but sp... Se mer
My pup didnt like one of the recipes but the rep that reached out took care of us quickly and now my pup will have the recipe she loves.
Tito is new to fresh food, so I tried the best seller variety pack. He wasn’t the biggest fan of the turkey or beef, but he loved the pork and chicken. The pup guarantee replaced the flavors he prefer... Se mer
Företagsinformation
Skrivet av företaget
A Pup Above makes human-grade fresh dog food for people who want to feed their dogs real food, not mystery kibble. Every recipe is gently sous-vide cooked in small batches with real bone broth and whole ingredients you can actually recognize: real meat, vegetables, and nutrients your dog needs to thrive. We started as a family company. Founders Ruth and Javier Marriott built A Pup Above around their Pomsky, Lola, after searching for food they could trust and coming up short. What began in a home kitchen is now trusted in more than 2,900 pet retailers nationwide, plus direct-to-door delivery for families who want fresh food without the trip to the store. Our food is Vet Nutritionist Formulated for complete, balanced nutrition at every life stage, from puppies to seniors. The sous-vide method locks in nutrients and flavor at low, gentle temperatures, which is part of why our recipes reach 93%+ digestibility. That matters for dogs with sensitive stomachs, and it is why so many picky eaters finally clean their bowls. There is a recipe for every dog. Choose from cage-free Chicka Chicka Bow Wow, Texas Beef Stew, Porky's Luau, Turkey Pawella, Turducken, Fish Gone Wild, and a dedicated Puppy Recipe. Whether you feed fresh as a full meal or a topper, the difference shows up in the bowl and in your dog. We believe fresh, real food is one of the best things you can do for the dog who gives you everything. Thousands of dog parents have made the switch and seen the change for themselves. Read their reviews, then see what real food can do for your dog. Welcome to the pack.
Kontaktuppgifter
1401 Lavaca Street #204, 78701, Austin, USA
- 512-846-9372
- contact@apupabove.com
- apupabove.com
4,2
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77 omdömen
Ingen aktuell inbjudningshistorik
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They spam me with their emails I didn't sign up for and won't stop.
They spam me with their emails. I never signed up for them just randomly started getting them. I used their unsubscribe link and said it was successful yet continue to get their emails. I reached out to them to tell them to stop spamming me with their emails and they "claim" they "attempted" to remove my email address from their email list but here we are, a month later and I am STILL getting them. Why would I ever bother ordering from a company that spams with emails I didn't sign up for and pretend they do it but clearly they don't.
7 maj 2025
Omdöme utan inbjudan
Svar från A Pup Above
Hi, thanks for flagging this, and we're sorry it took more than one try to get right. We've gone in and suppressed your address across our system so the emails stop for good. You should never have to ask twice for that. If a stray one ever slips through, send it to [care channel] and we'll shut it down immediately.
It was good until it wasn't....
It was good until it wasn't....long story short, my dog loves 'A Pup Above' but their customer service and their subscription service needs major improvement. I got double-shipped a big shipment of food (7lb/$300 order x 2) and am very upset due to 1) being charged twice within days of each other and 2) I have no room for 14lbs of frozen food in my fridge!! I emailed customer service saying that I did not authorize the 2nd subscription shipment that was placed at 2am (I was asleep when the additional subscription/order was placed) and their response was 'Did you perhaps hit the 'send now' button?' indicating that I had maybe made a mistake and accidentally ordered more food in my sleep?!?! They will do nothing but say 'sorry the shipment has already been shipped.' I am beyond frustrated with this whole situation. It's upsetting because my dog loves the food but I refuse to continue spending my hard earned money on a company that refuses to do right by their customers. Save yourself the trouble, don't sign up for their subscription plan...as evidenced by other negative reviews here. It's a shit-show.
4 februari 2025
Omdöme utan inbjudan
Svar från A Pup Above
Hi Cheyenne,
We're truly sorry for the frustration and inconvenience you experienced with managing your subscription order. We completely understand how upsetting this situation was, and we appreciate you bringing it to our attention.
After reviewing your case, we have processed a full refund for the duplicate order as a one-time courtesy, and we’ve ensured that all subscriptions associated with your account have been canceled. You won’t receive any further shipments or charges from us.
We truly appreciate you & your dog giving A Pup Above a try, and while we regret that we didn’t meet your expectations, we hope to have the opportunity to serve you better in the future.
Best,
A Pup Above Customer Support
Better than Kibble
OMG! My dog, Major loves the Turkey and Pork Luau. He is a German Short Hair Pointer, so weighs about 70lbs. We feed a very high quality kibble, but the lady at our pet store encouraged me to feed gently cooked food over canned food to increase the flavour, and it’s healthier. So now we add about half a patty to his meals and he just loves it!
28 oktober 2024
Omdöme utan inbjudan
Svar från A Pup Above
Major has good taste. Love that half a patty turned mealtime into something he gets excited for, and that the recommendation to go gently cooked paid off. Give that 70lb boy a scratch from us.
We started feeding our dog Baxter ,A…
We started feeding our dog Baxter ,A Pup Above around 2 months ago. I saw it at my local pet store when I went in to buy her a new leash. We have been feeding him the Beef Stew and he goes crazy for it!! It actually looks like Beef Stew! We were buying her food from another gently cooked company on-line, but she definitely likes this brand better! Thanks A Pup Above!!
30 oktober 2024
Omdöme utan inbjudan
Svar från A Pup Above
So glad Baxter is going crazy for the Beef Stew, and that it stood out next to what you were feeding before. Thank you for the kind words.
High-Quality Dog Food That All My Dogs Love!
I recently switched to A Pup Above and couldn’t be happier with the results. I have three dogs—Bella, a 16-year-old Chihuahua, Bailey, a 4-year-old pug mix, and Roman, a 2-year-old boxer—and they all absolutely love it! From the moment I opened the first package, I could tell this food was different. The ingredients are fresh and wholesome, and I feel great knowing I’m feeding my dogs real, nutritious meals.
Bella, who’s much older and has difficulty eating in her senior years, eats it right up, which is fantastic to see. Bailey and Roman are both energetic and have thrived on this food; their coats are shinier and seem even more active and happy.
On top of that, the customer service has been excellent—responsive and helpful. A Pup Above truly cares about pets and their health, and I couldn’t recommend them more highly!
14 oktober 2024
Omdöme utan inbjudan
Svar från A Pup Above
Three happy dogs across three very different ages is the best thing we could hear, and we're especially glad Bella is eating well in her senior years. Thank you for the note on our care team too. That means a lot.
Highly recommend!
Our dogs love the Turkey Pawella and are genuinely excited to eat again. The product is easy to serve and I love that it is fresh and I can see the ingredients! Highly recommend!
10 oktober 2024
Omdöme utan inbjudan
Svar från A Pup Above
Nothing better than dogs genuinely excited to eat again. Glad the Turkey Pawella is an easy yes at your house, and that seeing the ingredients gives you confidence.
Switched from Farmer's Dog
I tried this food as an alternative to Farmer's Dog since the quality seem to be off and my dogs were not eating.
We got the sampler pack and it's now our go to food for our pups. They love all the recipes and you can tell how much meat is in these stuff...!
Great food, highly recommend!
15 september 2024
Omdöme utan inbjudan
Svar från A Pup Above
Glad the sampler made the decision easy and that all the recipes landed with your pups. Thank you for switching over to us.
I love this food
I love this food! Luna, my 13 year old multipoo loves it more! She has always been such a picky eater and I've always had to find creative ways to get her to eat. I bought the Texas Beef Stew and she ate every little morsel in her bowl. We are going to try the Porky's Luau next. It's a relief to find a food that is human grade, not full of junk and my pup loves.
1 oktober 2024
Omdöme utan inbjudan
Svar från A Pup Above
A picky 13-year-old clearing every morsel is a real win. Luna has great instincts. Hope she takes to Porky's Luau just as happily.
Wont honor the order
I place an order for a sample pack last week, It came up as free. I got an email confirming my order. then 2 days later the email me again and cancel my order tell me that I have to buy something to get the sampler. Why would I order food 1st then buy the sample? I want the sample to see if my dog likes it. If your website gives it to me free, thats your bad and not mine. Honor your screw up, fix it and move on.
12 september 2024
Omdöme utan inbjudan
Svar från A Pup Above
Hi Connie, we did follow up on the sample pack, and we're sorry for the confusion on how the offer came through. We worked it within what we could do on our end. If you'd still like to try the food with your dog, reach us at [care channel] and reference this review and we'll help you get there.
Customer service is trash
Great food. Terrible customer service. Can’t reach them directly. The emails or hit or miss (mostly miss) they never spoke and don’t ship for food that is paid for. I am 3 weeks late on my subscription that I paid for (and it’s expensive) and they could care less. No way to get a hold of a human.
10 september 2024
Omdöme utan inbjudan
Svar från A Pup Above
Hi Emily, thank you for the kind words on the food, and we're sorry the support side didn't match it. We did get your subscription sorted after connecting with you, though we know the wait to get there was longer than it should have been. That's on us to be faster, and it's something we're working on. We're here at [care channel] if you need anything else.
MY DOG DIED THE LAST WEEK IN FEBRUARY
MY DOG DIED THE LAST WEEK IN FEBRUARY. I WENT ONLINE TO FIND A NUMBER TO CALL TO CANCEL MY SUBSCRIPTION...NO NUMBER! Each month I would go online to cancel, since no communication followed I had to assume it was cancelled...until another box arrived. 5 times I attempted to cancel under "manage your subscription. Now I have been charged for 6 shipments at $141.00 per shipment and they are refusing to refund. I even started sending it back but guess what.. theres no where to return it. Poor customer service and heartbreaking after losing my pup.
1 mars 2023
Omdöme utan inbjudan
Svar från A Pup Above
Dear Melanie,
We're truly sorry for the loss of your pup. Losing a furry companion is an incredibly difficult experience, and our hearts go out to you during this challenging time.
We understand your frustration regarding the cancellation process and the unexpected charges, but want to clarify that we refunded your last order as soon as you contacted us. However, since you hadn't previously informed us about canceling your subscription via any of our contact options (chat, email, text, social messages, etc.), we were unable to refund the other 5 orders.
We genuinely regret any confusion or miscommunication that may have occurred. Please feel free to reach back out to our customer support team if you have more questions, and we'll be more than willing to assist you further.
Best regards,
A Pup Above Team
Switched from The Farmer's Dog
Switched from The Farmer's Dog to A Pup Above. My dog loves A Pup Above fresh food especially the beef stew. I'm so glad I found this food! So much better!
29 maj 2023
Omdöme utan inbjudan
Svar från A Pup Above
Love hearing the Beef Stew is the favorite. So glad you found us, and thank you for making the switch.
Amazing food for your pup!
Amazing food for your pup!! When I received the package I was amazed by this company. The way they invest in the packaging is amazing and the quality is great!! My dog loves eating carrots so this was perfect for her!
23 januari 2023
Omdöme utan inbjudan
Svar från A Pup Above
Thank you. We put real thought into the packaging, so it's nice when that shows up. Glad the veggies were a hit with your girl.
great fresh dog food
The food was packaged very well and my dogs loved the food! super easy to feed and has great ingredients.
21 januari 2023
Omdöme utan inbjudan
Svar från A Pup Above
Easy to serve and a clean bowl is exactly what we're going for. Thank you for the kind words.
No other dog food compares!
The quality of the food is above all others! My dogs devour the frozen patties in minutes. As a dog mom, I appreciate the cooking techniques, locally sourced ingredients, veterinary formulated recipes, and the ability to track all ingredients! What more could I ask for for my family members?
4 januari 2023
Omdöme utan inbjudan
Svar från A Pup Above
You noticed the things we care about most. Being able to trace every ingredient matters to us as much as it does to you. Thank you, and give Aspen a treat from us.
Awesome food!
My corgis are big fans of A Pup Above's gently cooked frozen food. I love that they are made with human grade ingredients and plenty of veggies. My pickiest eater of the three definitely loves this food and he gobbles it right down.
21 december 2022
Omdöme utan inbjudan
Svar från A Pup Above
Winning over the pickiest of three corgis is high praise. Glad the real ingredients and veggies are landing, and that he gobbles it down.
My dog loves it!!
Our order shipped very quickly! It was packaged very well & still frozen using arrival! The ingredients are wonderful!
my dogs absolutely loves the chicken & the beef!
15 december 2022
Omdöme utan inbjudan
Svar från A Pup Above
Quick, frozen, and a dog that loves both recipes. That's the goal. Thank you.
My dog tried A Pup Above via a…
My dog tried A Pup Above via a partnership with pupfluence. She loved the fresh food and I loved how easy the entire process was. The food was delivered frozen and I placed it the freezer. I pulled it out and thawed before use and it could not have been more simple.
17 oktober 2022
Omdöme utan inbjudan
Svar från A Pup Above
So glad the whole thing was simple from freezer to bowl, and that she loved it. Thanks for trying us.
Great experience with shipping
Great experience with shipping! Love the products and high quality dog food! Our dog loves the dry turkey.
20 oktober 2022
Omdöme utan inbjudan
Svar från A Pup Above
Glad the shipping experience was smooth and your dog is a fan. Thank you for the kind words.
Great Food!
My pup really liked the food! She's notorious for not finishing her food or only eating her supplements, so I have been using it as a food topper and guess what? SHE GOBBLES EVERYTHING UP! I really like how it's cubed, and that there isn't a bad smell.
27 oktober 2022
Omdöme utan inbjudan
Svar från A Pup Above
A notorious non-finisher cleaning the bowl is the best kind of surprise. Love that it works as a topper for her. Thank you.
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