Aptive Pest Control - Minneapolis Omdömen 228

Svar från Aptive Pest Control - Minneapolis

5 aug. 2025

Hi Brad,

Thank you for taking the time to share your experience with Aptive. I'm truly sorry to hear how frustrating and disappointing this has been for you. What you’ve described—missed appointments, difficulty canceling, and feeling unheard—is not how we aim to operate, and I completely understand why you’re upset.

At Aptive, we take feedback like yours seriously because it highlights where we need to improve. I’m especially concerned about the communication breakdowns and the confusion around your cancellation and charges. You should never have to fight to be heard or to receive the service you were promised.

We’d really appreciate the opportunity to take a closer look into your account, review the documentation you’ve provided, and make this right. Please reach out to us directly at socialmedia@goaptive.com so we can fully understand what happened and work toward a resolution.

Thank you again for your honest review. We’re committed to learning from this and doing better.

-Jasmine

Svar från Aptive Pest Control - Minneapolis

31 juli 2025

Hi Chrisanne,

Thank you for sharing your experience! We’re so happy to hear that Aptive is helping create a comfortable and safe environment for you both inside and outside your home. Providing peace of mind and protection is what we’re all about. We truly appreciate you being part of the Aptive family and look forward to continuing to support your home’s health and comfort.

-Jasmine

Svar från Aptive Pest Control - Minneapolis

28 juli 2025

Hi there,

Thank you for sharing your experience with us. We’re really sorry to hear that your interior treatments weren’t completed as expected during your recent visits. At Aptive Environmental, we’re committed to delivering the full service our customers sign up for—including both interior and exterior treatments when requested—and it’s disappointing to hear we may have fallen short.

You should never be made to feel like your time or expectations are being overlooked, especially after committing to a service with us. We'd like the chance to make this right by reviewing your account and scheduling a no-cost interior treatment at a time that works for you.

Please reach out to us at socialmedia@goaptive.com so we can look into this further and ensure you're receiving the quality of service you deserve. We truly appreciate you being a part of the Aptive neighborhood, and we’re here to help every step of the way.

-Jasmine

Svar från Aptive Pest Control - Minneapolis

31 juli 2025

Hi there,

Thank you for taking the time to share this, and we couldn’t agree more—flexibility has definitely been key with all the weather challenges this year! We’re so glad our team has been able to adapt and still provide the level of service you expect. Our service professionals truly take pride in being knowledgeable, respectful, and reliable, and it's great to hear that’s been your experience. We’re grateful to have you as part of the Aptive family!

-Jasmine

Svar från Aptive Pest Control - Minneapolis

1 aug. 2025

Hi there,

Thank you so much for your continued trust in Aptive over the years! We’re delighted to hear that our consistent service and detailed follow-ups have made a positive impact. Providing dependable, thorough care is something we take great pride in, and it’s wonderful to know you feel confident with us.

We truly appreciate having you as part of the Aptive family and look forward to continuing to protect your home with the same dedication.

-Jasmine

Svar från Aptive Pest Control - Minneapolis

31 juli 2025

Hi Jay,

Thank you so much for sharing your experience! We're glad to hear your Aptive service professional continues to impress with their thorough work and courteous attitude—and even more excited that you’re enjoying a comfortable home! We understand that cost is an important factor, and we’re constantly working to make sure the value we provide matches the quality and consistency of our service. Your feedback truly helps us grow, and we're grateful to have you as part of the Aptive family.

-Jasmine

Svar från Aptive Pest Control - Minneapolis

21 juli 2025

Hi Dj,

Thank you for bringing this to our attention. We’re really sorry to hear that your first two services missed key parts of the treatment—especially mosquito coverage and other elements outlined in your agreement. That’s not the level of service we promise at Aptive, and we completely understand how disappointing this must have been. We’d love the chance to make things right and ensure your treatments meet every expectation moving forward. Please feel free to reach out to us at socialmedia@goaptive.com so we can review your account and get this resolved as quickly as possible. We appreciate your feedback and the opportunity to improve your experience.

-Jasmine

Svar från Aptive Pest Control - Minneapolis

18 juli 2025

Hi Michael,

Thank you for sharing your experience! We’re happy to hear the treatments are making a positive difference for you. At Aptive, our goal is always to provide effective pest control with care and professionalism. We appreciate your trust and look forward to continuing to support a comfortable home.

-Jasmine

Svar från Aptive Pest Control - Minneapolis

18 juli 2025

Hi Chris,

Thank you for sharing your experience! We're so glad to hear that you've found Aptive's service to be prompt, thorough, and effective. Clear communication and reliable results are core to how we serve our customers, and it means a lot to know we're meeting that mark for you. We truly appreciate having you as part of the Aptive family!

-Jasmine

Svar från Aptive Pest Control - Minneapolis

18 juli 2025

Hi there,

Thank you for sharing your experience with us. We’re sorry to hear that the information you received during the sales process was misleading and that your expectations weren’t met. At Aptive, transparency and trust are incredibly important to us, and it’s disappointing to hear we missed the mark—especially when it comes to helping you feel confident in what our service can and cannot address.

You deserve clear, honest communication from the very beginning, and we understand how frustrating it must be to feel misled. We're taking your feedback seriously and will be reviewing this with our team to ensure better alignment moving forward, particularly when it comes to identifying specific pest issues like moles versus voles.

If you're open to it, we'd really appreciate the chance to connect and make things right. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can better understand your situation and explore how we can improve your experience.

Thank you again for giving us the opportunity to improve.

-Jasmine

Svar från Aptive Pest Control - Minneapolis

18 juli 2025

Hi Krystal,

We’re really sorry to hear that your experience with Aptive has fallen so far short of expectations. You’re absolutely right to expect noticeable relief from pests like fruit flies and mosquitoes, especially when you’ve entrusted us with your home’s protection. It’s frustrating to feel like you’re not getting the results you were promised, and we hear you.

Our goal is always to provide effective, reliable service—and it’s clear we didn’t deliver that here. We’d genuinely appreciate the opportunity to look into your account, reassess your property needs, and make things right if you’re open to it. That includes reviewing the treatment history, identifying possible causes of the ongoing issues, and making sure nothing was overlooked.

Please feel free to reach out to us directly at socialmedia@goaptive.com. We’d love the chance to turn this around, but we also understand if you choose to move on. Either way, thank you for sharing your experience—it helps us get better.

-Jasmine

Svar från Aptive Pest Control - Minneapolis

18 juli 2025

Hi Judy and Roger,

Thank you for sharing your feedback and for trusting Aptive with your pest control needs. We’re glad to hear your specific requests were handled carefully. We apologize for missing the rodent bait boxes during the visit—this is something we take seriously, and we’ll make sure your concerns are fully addressed moving forward. Please feel free to reach out to us at socialmedia@goaptive.com so we can ensure your service meets all your expectations. We appreciate you being part of the Aptive community and look forward to delivering the thorough care you deserve.

-Jasmine

Svar från Aptive Pest Control - Minneapolis

14 juli 2025

Hi Phil,

Thank you for taking the time to share your feedback! We’re thrilled to hear that our Aptive service professional made a great impression by listening carefully and responding with professionalism. We take pride in our team’s dedication to providing attentive and respectful service. Your kind words mean a lot to us, and we look forward to continuing to support your home’s pest control needs.

-Jasmine

Svar från Aptive Pest Control - Minneapolis

14 juli 2025

Hi Kelly,

We’re sorry to hear that mosquitoes are still a problem in your yard. At Aptive, we’re committed to providing effective mosquito control so you can enjoy your outdoor spaces comfortably. Please reach out to us at socialmedia@goaptive.com with your service address so we can review your treatments and ensure we’re doing everything possible to improve your experience. Thank you for your feedback and the opportunity to make things right.

-Jasmine

Svar från Aptive Pest Control - Minneapolis

15 juli 2025

Hi Mary,

Thank you for recognizing our team’s responsiveness and willingness to assist! At Aptive, we’re committed to being there when you need us and making sure all your questions are answered with care. We truly appreciate you choosing us and look forward to continuing to provide the helpful, attentive service you deserve.

-Jasmine

Svar från Aptive Pest Control - Minneapolis

3 juli 2025

Hi Bernie,

Thank you so much for sharing your experience! At Aptive, clear communication before, during, and after treatment is something we take pride in, so it’s great to hear that it made a difference for you. We’re also thrilled that you’ve noticed improvements with the bugs around your yard, especially during those tricky dusk hours. Your feedback motivates us to keep delivering top-notch service. Thanks for trusting Aptive to protect your home and yard!

-Jasmine

Svar från Aptive Pest Control - Minneapolis

3 juli 2025

Hi Paul,

Thank you for your honest feedback. We truly appreciate you recognizing our team’s friendliness, timeliness, and thoroughness — those qualities are core to the Aptive experience we strive to deliver every day.

We’re sorry to hear the product hasn’t yet provided the relief you expected from gnats, ants, and mosquitoes. Pest control can sometimes require a bit of time and adjustment, especially with persistent pests, and we want to ensure we’re doing everything possible to improve your results.

Please reach out to our team directly at socialmedia@goaptive.com so we can review your service plan and tailor a solution that better fits your needs. We’re committed to making this right and helping you enjoy a more comfortable home.

Thanks again for being part of the Aptive family—we’re here to support you every step of the way.

-Jasmine

Svar från Aptive Pest Control - Minneapolis

7 juli 2025

Hi Jennifer,

Thank you for sharing such thoughtful feedback! We're so glad to hear that the frequency of service, clear communication, and professionalism from our Aptive team have all made a positive impact. Sending post-service photos is just one of the ways we aim to keep you informed and confident in the care your home is receiving. We truly appreciate you being part of the Aptive family and look forward to continuing to deliver service that earns your trust every time.

-Jasmine

Svar från Aptive Pest Control - Minneapolis

27 juni 2025

Hi Daniel,

We love hearing that! Providing effective, hassle-free service is exactly what we strive for at Aptive, and we’re so glad that’s been your experience.

Thank you for being part of the Aptive neighborhood—we’re grateful for the opportunity to protect your home!

-Jasmine

Svar från Aptive Pest Control - Minneapolis

25 juni 2025

Hi Bill,

Thank you for the kind words! We're so glad to hear our team is consistently efficient and respectful of your space—that’s exactly the experience we aim to provide at Aptive. We appreciate your trust in us and look forward to continuing to protect your home. Thanks for being part of the Aptive neighborhood!

-Jasmine