Can't fault the service. The tracking information was a little sketchy and my delivery didn't arrive until quite late on, nearly 7pm, but the order process was smooth and delivery did occur on the ch... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy to order in store, at a good price and I could pick preferred delivery day. Delivered nice and early on delivery day, old appliance removed easily. Spot on!
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This company goes above and beyond to help customers when there is a problem. There was a problem with the gas hob that we ordered and nothing was too much trouble for the guy from AWO. He responded q... Se mer
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Always a bit of a lottery ordering online but our experience with Appliance World Online was excellent. Ordering was easy enough for two oldies like us and we were kept informed by email and text abou... Se mer
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Företagsinformation
- Vitvaror och hushållsapparater
- Leverantör av reservdelar för vitvaror och hushållsapparater
- Leverantör av vattenkokare
- Bänkskivor
- Gasinstallation
- Butik med tvättmaskiner och torktumlare
Om Appliance World Online
Skrivet av företaget
In business for over 50 years!
Based in Manchester, Appliance World Online Ltd supplies domestic appliances to clients locally and throughout the UK. Established in 1971 the family run company, we have many years of experience in the electrical goods market. We carry thousands of appliances in stock for a fast and efficient service into your property.
We offer a huge range of domestic appliances from the widest choice of manufacturers such as Siemens, AEG, Smeg, Whirlpool, Indesit, Hotpoint, Bosch, Neff and many more. We sell most Appliances that are available for your home, including washing machines, fridges, freezers, cookers, ovens, hobs, hoods, dishwashers and many more. All appliances come with full manufacturers warranties.
Our aim is to give our customers value for money and quality appliances with a fast and friendly service.
Price Promise Guarantee
We will not be beaten on price!
If you find a price cheaper in stock elsewhere we guarantee to beat the price.
T&C apply.
Kontaktuppgifter
543-547 Bolton Rd, M27 8QT, Manchester, Storbritannien
- 01617943030
- sales@applianceworldonline.com
- applianceworldonline.com
4,7
Utmärkt
8 tn omdömen
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Repeated address errors and £40 fee – very concerning experience
I had a very frustrating experience with this company.
I placed an order for a washing machine and carefully entered my correct delivery address at checkout. In the confirmation email, however, the address appeared incorrectly (wrong city/postcode), along with a warning that incorrect addresses would incur a £40 fee.
When I contacted customer service, I was told it was too late to amend and had to pay the fee. I did so, this time using PayPal to ensure my address was automatically correct and verified. Despite this, the confirmation again showed an incorrect city.
At this point, it’s difficult to understand how this can be attributed solely to customer error, especially as the issue occurred across different payment methods.
Customer service maintained that the fault was mine and declined to refund the fee.
I have since noticed similar experiences reported by other customers, which raises further concerns.
I would advise others to double-check their confirmation emails very carefully, as any discrepancy may result in additional charges.
Or avoid buying from them altogether!
23 april 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Hello Domenico S
We’re sorry to read your review, but we do need to clarify the facts.
As confirmed during our recorded call with you, the postcode on the order confirmation was not checked after the order was placed. The details we receive are exactly those submitted at checkout—our system does not alter or amend customer address information in any way.
In cases where Apple Pay or PayPal are used, the address is pulled directly from the payment method’s saved details. If incorrect information is stored there, it will be passed through to the order unless manually reviewed and amended before confirming the purchase. This can also be the case when using Shopify websites to make purchases.
We appreciate this situation has been frustrating; however, the failed delivery fee was applied in line with our policy, as the delivery could not be completed due to the incorrect address provided and at no fault of our own.
We always advise customers to carefully check their order confirmation details to ensure everything is correct prior to dispatch, and our team is available to assist before this stage if any amendments are needed.
Kind regards,
AWO
Appalling service.
I ordered a washing machine and selected a delivery date. Waited all day at home for delivery and had several email and text notifications with delivery slot and time. Nothing arrived.
Called the shop the next day and they told me it was not in stock and was never going to be delivered. Absolutely appalling service.
21 april 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Hello Anna,
I’m really sorry to hear about your experience—this certainly isn’t the level of service we aim to provide.
I completely understand how frustrating it must have been to wait in all day with confirmed delivery communications, only to then find out the item wasn’t in stock. That’s not acceptable, and I apologise for the inconvenience and confusion caused.
This is something we take seriously, and your feedback will be reviewed internally to ensure this doesn’t happen again.
Kind regards,
AWO
From initiali enquiry by phone and…
From initial enquiry by phone and online very easy to deal with. Good communication from the company from order confirmation to delivery time and date. The delivery team were on time and delivered to where I wanted. As I was replacing a 33 year AEG freezer and it had to fit in the same built in cabinet , so dimensions were critical. It fitted 😀 . I didn’t know that AEG is part of the Electrolux group, will it be as good as the last one and run for 30+ years, who knows but 🤞🤞🤞. But I’d use Appliance Online again. Thanks
3 april 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Simon,
Thank you so much for the fantastic review! We are thrilled to hear that the entire process, from that first enquiry to the final delivery was smooth sailing for you.
Fitting a modern appliance into a 33-year-old bespoke cabinet can definitely be a "hold your breath" moment, so we are doing a little victory dance with you that the dimensions were spot on. It’s a testament to your careful measuring!
Regarding your new AEG: you’ve definitely done your homework! AEG has been a flagship brand within the Electrolux Group for quite some time, focusing on high-end engineering and sustainability. While a lot has changed in the world of appliance technology since 1993 (mostly in the name of energy efficiency and clever features), the build quality remains top-tier.
Here’s to hoping this one gives you another three decades of reliable service! We look forward to helping you again whenever you're ready for your next upgrade.
Regards,
AWO
Not a great experience with my first Appliance World product
Appliance World were the cheapest price at the time who had a good TrustPilot score, so I choose to go with them for the first time. Unfortunately, my experience was not great from the perspective of the goods received. The appliance arrived on time and well packaged. Unfortunately the plastic and polyester wrapping were hiding two dints on the product. One quite bad one at the side and one at the front. As it was an integrated washing machine, I decided to persist with it, given the hassle that there may have been to exchange it. I managed to straighten the front dint out to allow mounting the furniture door and the dishwasher works OK. However, given I'd paid £650 and the flat spanner for installation was also missing, I think it's a poor effort. One pays good money to reduce, not increase, stress.
13 april 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Hi david,
Thanks for taking the time to leave a review.
I’m sorry to hear you weren’t fully satisfied with your experience. That said, we’ve checked our records and we didn’t receive any contact from you regarding damage or missing parts. If we’re not made aware of an issue, we don’t have the opportunity to put things right.
All of our appliances are brand new and supplied in the manufacturer’s original packaging unless clearly stated otherwise, so this isn’t the standard we expect.
If damage is reported to us, we can look to resolve this—whether that’s a replacement, parts, or another suitable solution. The same applies to missing accessories like the spanner you mentioned. We would also advise that attempting to repair or modify the appliance yourself can invalidate the manufacturer’s warranty, so it’s always best to contact us first.
Although some time has now passed, if you’d still like us to look into this for you, please get in touch with your order details and we’ll see what we can do.
Kind regards,
AWO
AW perform every time
Initial visit to the store was not successful. Although I made a mistake with the manufacturers name, the assistant was not able to help with an alternative even though I described exactly what I was looking for. As I have only ever had good experiences with Appliance World in the past I was not giving up and called back (phone) and spoke to another assistant who did help and I placed my order.
9 april 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Iain,
Thank you for taking the time to share your experience. We are delighted to hear that you’ve had many positive experiences with Appliance World in the past, and we truly appreciate your loyalty in giving us another chance to get things right.
We sincerely apologise that your initial visit didn't meet our usual standards. While we’re glad our phone team was able to identify exactly what you needed and finalise your order, we will be using your comments as a training opportunity for our in-store team to ensure we are better equipped to help customers find alternatives, even when specific details are tricky.
We value your business and look forward to getting your new appliance to you soon!
Regards,
AWO
Svar från Appliance World Online
Dear Mr P Kenvyn,
Thank you for the 5-star review! We're glad to hear your order arrived quickly. We look forward to serving you again soon.
Regards,
AWO
Great Service and Freezer
Easy to order via the website, prompt delivery date given and delivered on time. Good quality freezer.
17 april 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Mr Colin Smith,
Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you found our website easy to navigate and that your new freezer arrived exactly on schedule.
There is nothing better than a smooth delivery process, especially when the product meets your quality expectations! We hope your new freezer serves you well for a long time to come.
Regards,
AWO
Very good communication and fair price
Very good communication and fair price
16 april 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Carl Anthony,
Thank you so much for the 5-star review! We pride ourselves on maintaining clear communication and transparent pricing, so it’s wonderful to hear that we hit the mark for you. We appreciate your business and look forward to working with you again!
Regards,
AWO
Svar från Appliance World Online
Dear Sue Clarke,
Thank you so much for the 5-star review! We’re thrilled to hear you had a smooth experience from start to finish. I’ll be sure to pass your kind words along to our sales team—they’ll be delighted to know they made a great impression. Enjoy your purchase!
Regards,
AWO
Quick delivery and helpful sales…
Quick delivery and helpful sales service. Nice quality product. Would definitely recommend.
1 april 2026
Svar från Appliance World Online
Dear Tracy,
Thank you so much for taking the time to share your experience. We are thrilled to hear that you enjoyed our quality and that our sales team was able to provide the support you needed.
Getting your order to you quickly is always a top priority for us, so it’s great to know we hit the mark! Your recommendation means the world to our team.
We look forward to serving you again soon!
Regards,
AWO
Good Service
Always a bit of a lottery ordering online but our experience with Appliance World Online was excellent. Ordering was easy enough for two oldies like us and we were kept informed by email and text about how our order was progressing. On delivery day we got regular texts on progress and the delivery driver arrived on time. He was courteous, helpful and friendly. Delivery was quick and efficient, and he installed the fridge-freezer for us, as well as taking away the old fridge, along with all of the packaging. An excellent experience and the unit is working well. Thank-you.
13 april 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Shepp,
Thank you so much for taking the time to leave such a thoughtful review! We know that ordering online can sometimes feel like a "lottery," so we are absolutely delighted to hear that we hit the jackpot for you.
It’s great to know that our tracking updates kept you informed and that our delivery driver provided the courteous, helpful service we strive for. We’ll be sure to pass your kind words along to him—he’ll be thrilled to know he made your delivery and installation so easy!
We’re glad your new fridge-freezer is working well and that we could take the hassle out of disposing of the old unit and packaging for you.
Enjoy your new appliance, and thank you for choosing Appliance World Online!
Regards,
AWO
Good service and helpful staff
31 mars 2026
Svar från Appliance World Online
Dear Margaret Mellor,
Thank you for the 4-star review! We’re happy to hear you enjoyed our service and found our team helpful. If there is anything we can do to make your next experience a full 5 stars, please don’t hesitate to let us know. Thanks for choosing Appliance World!
Regards,
AWO
Appliance World is my 'go to' supplier!
I am a regular customer because the service, choice and prices are excellent. I ordered on a Sunday evening and was offered next day delivery. Every detail was taken into account for a flawless free delivery, including accurate delivery time. This started with a 2 hour window and was gradually narrowed down to a specific time on the day of delivery with accurate on-line tracking and push notifications by SMS and eMail. Old appliance removed for a very fare fee, likewise for unpacking and installation.
14 april 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Gordon,
Thank you for being such a loyal customer and for the incredibly detailed feedback! We’re so pleased that we could get your order from a Sunday evening request to a Monday delivery without a hitch. We know our customers have busy schedules, so we’ve worked hard on our tracking and notification system to make sure no one is left waiting around. It’s also great to hear our installation and removal services hit the mark. We truly appreciate your continued support of Appliance World!
Regards,
AWO
New fridge / freezer
Bought it Monday 13th delivered Tues 14th fitted in forty minutes also texts to let me know exactly what was happening 🌟 🌟 🌟 🌟 🌟
14 april 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Lance Smith,
Thank you for the fantastic 5-star review! We strive to make our delivery and installation process as seamless as possible, and it’s great to hear we hit the mark with your order. Getting everything up and running within 24 hours is always our goal. Enjoy your new appliance!
Regards,
AWO
Absolutely brilliant service from…
Absolutely brilliant service from ordering online to my delivery i love my new fridge freezer the delivery men was so helpful and so tidy and very quick delivery aswell they kept me updated with delivery and times they would arrive at a brilliant service this is the best place to shop that i have ever ordered from I have had a washing machine from here aswell years ago and it still working I have never had to have it fixed either and it 10 years old and still in good working order
14 april 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Caz,
Thank you for such a wonderful recommendation! We aim to provide the best service from click to delivery, so it’s great to know our team kept you well-informed and made the process easy. Hearing that your previous purchase from a decade ago is still in perfect working order is the best feedback we could ask for. We look forward to being your 'go-to' shop for many more years to come!
Regards,
AWO
Finally found a fridge freezer to fit…
Finally found a fridge freezer to fit into the space between kitchen cupboards, the colour i wanted, size i needed, good price, fast delivery, good customer service.
9 april 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Dear Trudy Collingwood,
Thank you for the fantastic review! It’s great to hear that we checked all the boxes for you—from price and stock availability to delivery and customer service. Fitting a fridge freezer between cupboards can be a challenge, so we're thrilled we could help you find the ideal solution. Enjoy your new appliance!
Regards,
AWO
Super quality service
Super quality service, easy to order the electric cooker. Great delivery keeping me updated throughout. Have used Appliance World several times and would not change.
29 mars 2026
Svar från Appliance World Online
Dear Mrs Sue Barry,
Thank you so much for being such a loyal customer! We’re thrilled to hear that your experience ordering your new electric cooker was seamless. We know how important it is to stay in the loop, so I’m glad our delivery updates hit the mark. We truly appreciate you coming back to Appliance World time and time again—we'll be here whenever you need us next!
Regards,
AWO
Tumble Dryer
Found what I wanted, cheaper then elsewhere and delivered in very good time.
1 april 2026
Svar från Appliance World Online
Dear Rakesh,
Thank you so much for the 5-star review. We’re thrilled to hear that Appliance World could help you find exactly what you were looking for at a great price. Getting your order delivered quickly is always a top priority for us. Enjoy your new appliance!
Regards,
AWO
Svar från Appliance World Online
Hi Gary Snook,
We’re pleased to hear you found our service reliable, our staff helpful, and that your delivery arrived as scheduled. Providing a smooth and dependable experience is very important to us, so it’s great to know we met your expectations.
We appreciate your feedback and your support.
Kind regards,
AWO
Very helpful staff.price is…
Very helpful staff.price is reasonable.delivered on time.the driver was very helpful
11 april 2026
Omdöme utan inbjudan
Svar från Appliance World Online
Hi Trish Kelly,
Thank you for your kind feedback.
We’re really pleased to hear that you found our staff helpful, our prices reasonable, and that your delivery arrived on time. It’s especially great to know the driver was helpful on the day — we’ll be sure to pass on your comments to the team.
We appreciate your support and hope to be of service again in the future.
Kind regards,
AWO
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