Appliance Repair Expert Omdömen 

I also could not get the company to respond. They came and diagnose the problem with our LG washer and then did not answer their phone and kept assuring me the technician would find our part and then call me. He never called.
I used another repair company and they repaired on first visit
Don’t use this company.

On August 26, 2025 I completed an online request for service regarding a refrigerator that was no longer cooling. A short time later, an individual with an extremely heavy accent called to set up an appointment. This gentleman was hard to understand and was asked to repeat much of what he was discussing. At no time during this call did he mention that cancellation would result in a charge of $129 plus GST. An appointment was confirmed giving a 4pm to 8pm window. A short time later, our usual repair firm called back as they had a cancellation and could arrive within minutes. I called Appliance Repair Experts and from their automated system selected the appointment cancellation option which rang for a long time before hanging up. I tried again moments later and the same thing happened. A short time later, the technician called and I advised him of my unsuccessful attempts at cancellation and cancelled the appointment with him. Within a half hour, we got a call from Appliance Repair Experts with the gentleman advising that I had agreed to pay the amount even if the appointment was cancelled. I advised him that I had not agreed to any cancellation charge and as a result, would dispute any request for payment. He advised that non-payment would result in the charge being sent to a collection agency. I followed up by sending an email to the firm advising them that if they pursued this matter, I would speak with our lawyer and report them to the BBB for unethical business practices and did not receive a response. The firm emailed an invoice on August 30 which we responded to via email and again, no response. On September 8, we received an email threatening collection and that they would report us to the BBB. Since we never agreed to a cancellation charge, either online or by phone, we will not pay this charge, nor will we accept harassment in their attempt to collect this bogus invoice. We have reported this firm to the BBB.

Can't give them zero stars, but would like to be able to give that or negative stars. Trying to contact about previous work which was not done properly, but can't even get someone to pick up the phone. Customer service is their priority.

Appliance repair expert are big SCAMMERS
On August 18 I called appliance repair expert about my LG fridge showing an error code, they send a technician guy called Muhammad Hassan, the guy he checked the freezer and he said that the thermostat need to be replaced, and he said the part with the labour will cost 471,62 $ , next day he replaced the thermostat and the defrost heater and I paid him 471,62 $ , so next day on August 19, I got the Same error code on my fridge, I call the technician Muhammad Hassan, he said now we have to change the PCB board and he asked me to pay another 380$ plus tax, that I can’t offered anymore, I called the company through their website phone number, someone told me that he will investigate the issue and back to me, but no one call me back. So technically I paid 471 $ for nothing and still I have the same error code on my fridge.
I would not recommend anyone to deal with them, they are a big scammers.

Horrible service ghosted on return repair not complete, part never came in, called manufacturer and sent over the proper repair guy and part along with guarantee for one year.

Misdiagnosed the issue and refused refund or reinspection. Dishwasher still leaks, and now they’re ignoring my calls and emails. Terrible after-service—avoid this company

THis is the third email lI had to send with still zero response. Between my brother and I we tried all the numbers and emails we could find on their website and we got absolutely no response! I think they are a scam! DO NOT USE THEM!
I am writing to express my profound disappointment and frustration regarding the unacceptable treatment my elderly mother has received from your company.

My mother, who is 82 years old, paid $268.80 for a repair to her refrigerator, only for it to stop working again the very next day. Since she does not have a cell phone or computer, my brother and I have been desperately trying to coordinate with your company to schedule another repair, but our efforts have been met with complete disregard and horrible customer service.

Initially, I was impressed that someone came out quickly to fix her fridge, but that impression has been shattered. After paying, it seems your company has completely neglected her needs. Most disturbing is the recent interaction where your technician called her and said he would come "sometime tomorrow" but refused to confirm a specific time and told her, "DO NOT CALL ME AGAIN." speaks to her disrespectfully, and the tone of that call was appalling.
Furthermore, I find it unacceptable that your technician, who apparently brought his son and offered her ice cream, treats her with such dismissiveness and rudeness. This is not how anyone should be treated--especially an elderly woman during a heatwave, relying on her freezer and frozen water jugs to preserve her food.
My brother finally managed to speak with someone, only to be hung up on multiple times when trying to get a proper response or resolution. This level of customer service is utterly unprofessional and makes us question if your company is legitimate or if we are being scammed.
I am beyond furious and disappointed. Your lack of communication, blatant disrespect, and failure to fulfill your contractual obligations are unacceptable. I demand an immediate explanation and a firm appointment for your technician to return and repair her refrigerator as soon as possible.
If I do not receive a satisfactory response promptly, I will consider pursuing further action, including filing complaints with consumer protection agencies.

Guy came quick to look at the washer and said it needed new pump and motor brushes. He said he would get the parts and fix immediately after. He later said he got the parts and would fix next day. He never came and ghosted me, will not answer my calls. Got a friend to call him on their cellphone and he answered right away.

Although my washer is working now, and their response time for service request was prompt, this is possibly top 3 in worst and most frustrating customer service I've ever experienced. It is a rarity for me to give a review but really felt I needed to share this. I emailed a number of times to request an invoice and receipt for a $540 repair service on my washer. No response. Called a couple of numbers provided online and in the "Rate your Service" emails and phone rings 4 times and line drops. I was unable to leave a message. However, I did get a call back a few minutes later, so obviously they are seeing the calls come in and have my contact info from my phone number showing up on their display. It will be interesting to see if I ever get the invoice and receipt. I DO NOT recommend this company on the basis of poor communication.

It's unfortunate for skilled repair persons to get painted with a negative brush.

I addition, I received a suspicious text from 507-556-8738 indicating that I have an appointment with Anastasiia Oharova this afternoon, but hadn't booked an appointment. Who are they selling my number to?

When I had questions regarding invoicing and pricing I was unable to reach anyone and found several different phone numbers on the website. None of the numbers listed has VM or anyone answering, it just rang and went dead. After speaking to the callback person I was unable to get phone contact numbers or info for a manager. I then received a text from someone who would not identify themselves by name or what role they had in the company whom provided zero info to me, at the same time the tech started texting me asking me why I was contacting the company. In the end I got zero customer service or answers. These are scammers! Do not use them. They also buy 5 star Google reviews promising a $15 refund!

I scheduled a dryer repair with this company on May 26, and the appointment was confirmed for May 28. I received a text around 2 PM that the technician was on the way, but he didn’t arrive until 4:15 PM. He showed up in a noticeably bad mood, asked me if I had any different tools to offer (which I found unprofessional), and spent about 13 minutes looking at the dryer before telling me I needed a vent cleaning — then charged me $147.

When my first card didn’t work, I told him I would use another one, and he responded, “I don’t have time for payment issues, I’ll be stuck in traffic,” which felt unnecessarily rude and rushed.

I later had the vent professionally cleaned, but the dryer issue persisted. When I called the company again, they said the technician would follow up. He did contact me and asked if I got the vent cleaned. When I said yes but didn’t have an invoice because I paid cash, he sarcastically responded, “I’m sure you never lied in your life.”

To make matters worse, my washer also started showing an error code, which I sent to him, and he completely ignored it.

I rely on a working washer and dryer because I care for my elderly mother who has incontinence issues. This situation has caused unnecessary stress, delays, and inconvenience. I’m extremely disappointed in the lack of professionalism and follow-through, and I would not recommend this company based on my experience

Scammers stay away from this fake company. I disputed the charge on my credit card and was refunded. Any 5 star reviews on their fake website are also fake.

SCAMMERS. Do not use them. I reported the error code on my 3 year old LG fridge, CH-E (which means the compressor is not working and no longer cooling) I was quoted $89 for the diagnosis service call fee, but told it would be waived if they did the actual repair work. The repair guy took a quick look and wouldn't touch it, said we had to go through a repair company that was "certified to do warranty work". They knew from the beginning that they couldn't do the repair. Had to pay again for a real repair company to come out. AVOID THIS COMPANY!

Stay away!!! I went with them because they could come same day and boy am I paying for that. The technician was unable to provide a fix and when I decided to go through insurance it's been 4 days and they will not fill out the report for me to submit to insurance. I call the calls get dropped. They call back from Spam #s. Do not use.

these guys are crimanals
they don,t do the job i paid for
and when asking for credit they ignore you
the repair man Thompson doesn,t know what he is doing,
DO NOT USE THIS COMPANY

They never showed up! I booked an appointment, called to make sure they were coming. They only answered once, all other times ignored my call! And now they have completely missed their appointment! I hope honor there cancellation policy in reverse!

This company is beyond words.
My experience was with the mississauga location, and in my search to give them a bad review it turns out they have horrible reviews online all over Ontario plus they don't care.
So here is my story
Absolutely the worst service experience I’ve ever had. I hired this company to repair my washer and dryer. The technician Shakeel assured me the dryer would be 'good as new' after the repair. Instead, it completely stopped working after just one load. When I contacted them for support, I was met with delays, excuses, and blatant unprofessionalism.

The technician himself was incredibly rude, when I asked for a refund, he yelled at me over the phone and hung up. The manager "Ben", when he finally reached out, was just as dismissive and provocative, twisting the situation around and accusing me of yelling, even though I was simply trying to resolve the issue calmly.

They refused to stand behind their work, refused to refund me, and after multiple visits and a lot of wasted time, my dryer is still broken. This company talks about valuing customer satisfaction, but based on my experience, it’s all just empty words. Save yourself the frustration take your business somewhere else.

The company shows no commitment to customer service. They take advance payment for parts and repair jobs, but after receiving the payment, they stop responding to complaints and do not complete the work. I paid for the repair service, and even after 21 days, no technician has come to complete the job. I have called their customer care many times, but every time I only get the same response: "We will update you soon" — and then nothing happens. Very disappointed with their service and lack of responsibility.

They are the real scammers don’t get your things fixed by them. They have promised me to fix my machine in $89 but I got a invoice of $187 guys. Please be aware in Saskatoon area if you received a textfrom appliancerepairexpert do not entertain them otherwise you will get scam. nobody answering their customer service calls.

Check my below complaint but nobody replied or reach back to me

Hello

I am writing to formally address a discrepancy I encountered regarding the invoice I received for a recent service.
When I initially booked my appointment on Tuesday, I spoke with an associate who clearly stated that the technician’s visit would incur an $89 fee for the inspection and any necessary repairs, provided they were straightforward. However, I was informed that additional costs would apply only if parts were required.
This morning, the technician arrived and examined the issue with my washing machine. He confirmed that the rubber had come loose and, with my assistance, reattached it. He stated that it was a simple fix. However, when I received the invoice, the charge was $200. When I inquired about the discrepancy, the technician explained that this was the standard fee, despite what I had been told earlier.
I reminded him that I was informed by the associate that the cost would be $89, with extra charges only for parts, and the technician responded dismissively, saying that I would need to contact the company to resolve the issue. He also mentioned that $89 would not even cover the cost of his gas, which I found unprofessional and inappropriate.
After receiving the invoice, I attempted to contact the company using the toll-free numbers provided (+1 866-311-5583 and 866-223-5498), making over 30 calls without success. I have yet to receive a response, which is incredibly frustrating and concerning.
Given these circumstances, I feel I have been misled, and I am requesting a prompt resolution to this matter. I would appreciate a thorough review of my case, and I hope to receive a refund for the difference in charges. If this is a legitimate company, I trust you will address my concerns with the seriousness they warrant.
Please let me know how you intend to proceed.
Thank you for your prompt attention to this issue.

appliancerepairexpert

Incredibly poor service, highly recommend you choose a different repair service. They take payment for work before it's done and don't show up for the scheduled repair! It's been a very upsetting experience, do not use this company.