Absolutely dreadful. This has been one of the most frustrating customer experiences I've ever had. From start to finish, it felt like nobody gave a crap. Every interaction left me more irritated... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
If I could give less than one star I would. Customer service is ridiculous. 2 year warranty apparently and my daughter's scooter has literally snapped and they reply once and dont again. Use a differ... Se mer
Wrong item sent a month after ordering. Emails from them confirming its coming. Yet nothing dispatched until 4 weeks later. Will be contacting the bank to withhold money. This isn't the o... Se mer
Purchased on 6th October arrived at 8th October. It's a very good electric scooter. It has 3 different modes: eco (8mph), normal(11 mph) and sport (19 mph) it also has cruise control to activate it y... Se mer
Företagsinformation
Skrivet av företaget
The UK & Europe’s No.1 Supplier of AOVO Electric Scooters We aim to offer our customers a variety of the latest electric scooters. We have come a long way, so we know exactly which direction to take when supplying you with high quality yet budget-friendly products. We offer all of this while providing excellent customer service and friendly support. We always keep an eye on the latest trends in electric scooters and put our customers’ wishes first. That is why we have satisfied customers all over the world, and are thrilled to be a part of the AOVO industry. The interests of our customers are always top priority for us, so we hope you will enjoy our products as much as we enjoy making them available to you. We at AOVO PRO UK believe in high quality and exceptional customer service. But most importantly, we believe shopping is a right, not a luxury, so we strive to deliver the best electric scooters at the most affordable prices, and ship them to you regardless of where you are located.
Kontaktuppgifter
Storbritannien
- 07882322470
- info@aovoscooter.co.uk
- aovoscooter.co.uk
1,5
Mycket dålig
177 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service and quick delivery.
13 april 2022
Excellent service.
Excellent service.. ordered at 5pm and items delivered the next day. Kept well informed by email.
10 april 2022
SAV AOVO a fuir absolument !!!
Seconde Trottinette Aovo pro achetée à Noel pour mon fils et cassée en février.
La premère fonctionne certes bien depuis plusieurs mois, mais pour la seconde, le tube principal a été sectionné au bout de 2 mois !
Mais le pire est a venir... Suite à notre contact, le support a répondu rapidement avec prise en charge du retour. Nous avons donc été plutot satisfait du premier contact.
Le pb est qu'ils ont tout d'abord mis plusieurs semaines à nous retourner la trottinette qui est arrivée très mal emballé avec certes l'axe réparé mais la roue avant arrachée et le garde boue arrière coupé en 2 !
Depuis, impossible de se faire reprendre la trottinette. Aovo veut nous envoyer les pièces et notre contact... Mr Hu .... ne comprends rien a nos multiples échanges que ce soit en français ou en anglais.
Nous sommes toujours en échanges qui n'aboutisse pas et nous risquons de ne jamais récupérer une trottinette en état de marche.
Je vous invite donc à fuir cette marque car les risques sont trop important en cas de problème !
Préférez un magasin local et surtout de commande internet !
1 februari 2022
Svar från AOVO PRO UK Store ®
Dear customer,
Unfortunately, you did not purchase from us.
We would appreciate it if you could please remove your review.
Kind regards,
So far so good great scooter my son…
So far so good great scooter my son loves it one bad thing DHL the delivery company left scooter under my caravan and signed my name on ticket it could have been stolen
4 april 2022
Omdöme utan inbjudan
Exactly what I expected.
Such an easy website to use. Ordered product 9am. Received the next day at 1pm. Exactly as pictured/described. Any questions/queries I had where answered via email within 30min from me sending. Overall very impressed. Scooter is great. Set up via the app. Great service.
31 mars 2022
Great amazing 🛴
Great amazing scooter, Great battery life only thing that could’ve been better would’ve been delivery time it was two days late. Definitely buy though
18 mars 2022
All I can say it’s Adequate for the…
All I can say it’s Adequate for the price range that’s problems with hills
17 mars 2022
Awful service and product
Awful service and product - the main shaft snapped after 3 months and wasnt given a refund nor a replacement. DO NOT BUY.
15 mars 2022
Svar från AOVO PRO UK Store ®
Dear Michele,
Unfortunately, accidental damage is not covered under any warranty.
We are sorry to hear your shaft snapped, as a gesture of goodwill we can provide you with a discount voucher towards your next order with us. Please get in touch with us.
Kind regards,
Fast delivery and great communication
12 mars 2022
Good scooter for the price
Good scooter for the price few little hiccups but soon sorted
It does take a little while to get a response I’d imagine they are very busy due to the demand of escooters but After a few emails back and forth they have sent me a new part for the scooter……
Can’t wait to get it fitted and back up and running
6 mars 2022
Svar från AOVO PRO UK Store ®
Dear Kayleigh,
We understand your frustration but we are trying our best to get the issue resolved for you. Could you please respond back to our email? We have offered some solutions for you to fix the issue with your scooter.
Please note: It can take up to 72 hours for you to receive response back from the team.
Yours sincerely,
Best purchase ever 👏
Great service, delivery arrived the next day. Item in excellent condition. Just amazing 🤩
3 mars 2022
Omdöme utan inbjudan
FAST EASY AND GOOD QUALITY
Happy with my purchase, arrived next day xx
3 mars 2022
Omdöme utan inbjudan
Gud Quality….bettry life outstanding…
Gud Quality….bettry life outstanding 👌👌👌👌
3 mars 2022
Omdöme utan inbjudan
Recommended
I had a broken part & aovo pro have ordered it from manufacturer free of charge so that's good. Fast delivery. Recommended
3 mars 2022
Omdöme utan inbjudan
Brilliant customer service
Had a small issue with the scooter, it was sorted really quickly and without fuss. Very happy, thank you. Definitely five stars ⭐️ ⭐️⭐️⭐️⭐️
3 mars 2022
Omdöme utan inbjudan
The scooter is amazing
The scooter is amazing super fast delivery and I simply just love iy
3 mars 2022
Sorted after a few emails
At first couldn’t get in touch with them however after a few emails are now sorting me out, they will take a little time to get back to you however they will sort you in the end thanks for your help
2 mars 2022
Omdöme utan inbjudan
Svar från AOVO PRO UK Store ®
Dear Chris,
It can take up to 72 hours for you to receive a response back from the team.
In your case, I can confirm a return label will be issued for you shortly. A fee of £25 will be deducted from the total refund to cover the postage costs.
We would request you to please update your review as soon as possible.
Yours sincerely,
Absolutely awesome
Absolutely awesome, brilliant delivery time, so easy to order too.
22 februari 2022
Overall 5/5 for product and service so far
Rapid next day delivery, well protected packaging and easy setup procedure. So far the customer service has been great and no defects with the scooter itself as of yet. Overall 5/5 for product and service so far.
19 februari 2022
Omdöme utan inbjudan
Absolute perfect.
Didn't realise I ordered it at 1 minute past 4 so thought I had missed the next day delivery deadline, oh no, it arrived the very next day, I have seen these offered for sale at far more expense on other sites but what really sold it for me was the three easy pay Interest free payments. I will highley recommend this site to anyone.
18 februari 2022
Omdöme utan inbjudan
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