AOL Omdömen 441

I am only giving them 1 star because I have to at least give them a star, but if I could I would not give them any stars. I have not been able to access my account and when I call them they tell me that the only way that they are able to help me get into the account is if I upgrade from the free account to a paid account which is $16 a month. $16 to include lifelock which I already have with experian for $3. They are a horrible company to have an email with. Nobody else has been this horrible to work with when it comes to getting into another email account that I have. Gmail and yahoo have been significantly better with assisting me.

I have been an AOL customer since the 1980s. I needed to clear my laptop in order to be rid of unwanted pop-ups, but realized, too late, that I had cleared my AOL history/forgotten password as well. As with many writers here, the phone number associated with the account was at least 25 years obsolete. After at least three different calls to service reps and at least 5 failed attempts to get through their 2-step verification, I am still locked out. The last two times, I was told by reps to "wait for the system to reset", first for a weekend and today for a month. When I asked whether I was being charged for the weeks that I have been locked out and would be charged for "the month" I was supposed to wait to try again, I was told "Yes" (!) I asked several times today to speak with a supervisor and was told, at two times, that they were "on the phone" and once that the rep "couldn't find anyone". Finally, I was told by the rep that I would get a call back that "shouldn't take very long". Five hours later, guess what? I honestly cannot say that I have had a worse series of Customer Support experiences - ever. Meanwhile, as my AOL account is backing up my business, medical, financial, and other accounts, my hands are tied. I can't log in to them either. There is a new term that describes goods and services that started out working well with reasonable prices then declined dramatically over time - while raising prices. The term is "enshi**ification". The AOL logo should be next to it in the dictionary.

I noticed one morning that I could not use my email account. I've had it for quite a while so I called them for help. The only way they would help me was if I paid them a minimum monthly fee of $9.99 per month. What a rip off. Fortunately, I had an old gmail account from a long time ago which I am now using. But I had to go to evey account that has my old email address to change it to the gmail. That was 36 accounts (that I'm aware of).

je suis chez eux depuis 25 ans, depuis 3 jours il m'est impossible de me connecter à mon compte, toutes tentatives épuisées, j'ai envoyé 2 messages à l'assistance qui ne réponde pas, tout comme sur x et fb et à yahoo car c'est sur eux que l'on retombe, les codes de récupération ne fonctionnent pas, toujours bloqué, alors soit j'ai une usurpation d'identité soit un problème qui viendrait aol (ce que pense la gendarmerie) j'ai fait un message au rgpd usa avec un autre mail en expliquant la situation pour voir si je suis usurpé, mais si vous voulez quelqu'un au téléphone c'est payant et il faut parler anglais !! je suis très déçue car tous mes documents importants sont stockés sur ce mail, tous mes sites sont avec ce mail, et maintenant plus d'accès, mais pour du numérique ne pas pouvoir contacter simplement c'est très énervant et surtout ne pas avoir de réponses c'est encore pire dans une situation grave !! et j'ai lu que je ne suis pas la seule sur un site de bug !!

They recognized my cell phone number as a VOIP, instead of cell and wouldn't allow me to add it to account recovery. I ended a twenty year relationship with them over it.
They wouldn't fix it or manually add my number, which Gmail recognized as a cell.

they block every post I make. they suck big time

Very weak security platform that is decades old from the others. Their paid program is outsourced with people that make your days measorable .
IT TOOK ME 3 DAYS TO BE VERIFIED AS A PAID SUBSCRIBER, to be verified by Only state issued driver license that I currently do not have the hard copy. The refused , and ask me a free 3 months subscription. Insult to the wounds. Why I want to spend days for zero solution.
In Texas it may take a month to get one. No passport, military id or anything is accepted.I had this account for 30 years. I canceled all to gather and collected my past payment from my credit card. They are worth trouble not good with a lot of adds and lousy service.

I have had my aol account for a long time and the frustrating thing is constantly keep getting Ads popping up none stop and there’s no way to get them to stop tried to contact aol but no luck it’s annoying when you don’t want unwanted ads specially when it’s one after the other I am not interested in them keep deleting but still popping up

Shocking censorship based on AOL trying to protect the public from themselves-an old nazi philosphy
not just that but google connives as much complexity in its access criteria to keep subscribers out in the name of sham security

RECENT APP UPDATE - NOW UNABLE TO ACCESS EMAILS THROUGH APP ,

AOL email service is a useless rubbish.
I couldn't even create an account despite going through the process in just seconds.

Apparently I had too many attempts. Yet they never sent a verification code.

I could not access my email account. I had tried passkeys and account recovery methods but to no avail.

AOL do not provide telephone assistance so I was reduced to sending emails.
AOL can take up to 72 hours to respond. They also didn't confirm receipt of my help requests, I've no idea whether they've actually got them.
What an appalling service provider.
0/10

Quite annoyed at having hand-selected, filtered, left-wing media, thrown in my face every day when I check email. If it was 20-30% of the time and balanced it would be one thing but it is 100% of the time which screams "agenda". Dropping AOL email.

Aol is running ad's on site.They block half of my emails when reading and printing. I have called them and the only way to fix is to pay them $4.99 a month to go ad free. I have to pay for them to provide me my emails so I can fully read? Is this legal? also I recieved an additional charge of $9.99 this month to be billed monthly so they protect my information. Should that only be part of there service. After 30 plus years I am shopping for a new email provider.

Wow what happy Chappies that delivered my tumble dryer today! Very helpful, very Efficient. Was lovely to see.. wish they was all like that! Very happy customer 😁

stay away from their services, the mailbox does not work and they never provided any assistance!!!

I needed help with logging back in my AOL email & in addition to checking AOL Help & had done much related research endless times since Jan 3/25 without success as per my catch 22 log in & inability to get verification code

I received Absolutely NO RESPONSE FROM AOL SUPPORT since sending them the following email dated Jan 13/25:

"Dear friends at AOL

I am unable to log in my AOL email since Jan 3/25 & i am unable to get verification code from my supposed verification Yahoo account which is also asking me to verify by logging into this AOL email

As a result, I am totally stuck as I simply cannot do any verification unless I can at least log into either of these Yahoo or AOL account as they have each other as the only verification email

PLEASE HELP

I can recall most info of my AOL email account that I have been using sine 2015 just to prove that I have been using this yahoo email for 15 years

Thank you"

I have been an AOL user since it was Compuserve. I never had issues with my email and was very happy, until now.

Since they stopped supporting the mail app this has turned everything on its head. My email is complicated to access, having to click through so many things before being able to access it. When you eventually get there then it is a nightmare to sort, select and delete emails. Every time I try to delete a group of emails the system just deselects them and I have to start again. It is very frustrating.

Honestly, I only keep this account because it is a great email address. It is very easy to remember. Otherwise, I just wouldn’t bother.

I ordered a new Neff integrated larder fridge and agreed a delivery date .
I experienced Good communication and customer service experience until agreed date of delivery . I also paid additional money for their recycle scheme of my old fridge - so I received a request to empty and remove my old fridge and make sure it was outside and dry before collection .
I did as requested and my agreed delivery date was Friday 10 th January between 12.45 to 16.45 and they stated the delivery driver would text or ring 30 mins before delivery .
My food was in shopping cool bags in the coolest place I could find in the house .
I did not receive any contact from the delivery driver so at 16.30 on Friday I rang AOL customer services .
They assured me my fridge was being delivered that day by their own delivery own and that I should have received a late notification email with a new time slot of between 19.00 and 21.00 hours .
I said that the late time slot was not a problem but I was keen to get confirmation that the fridge would be delivered as I didn’t want all my fridge food and meat to spoil .I did not receive any late notification email .
The call handler was laughing throughout the phone conversation but assured me I would get my fridge delivered later that evening .
At 20.02 I received a text message from the delivery driver stating he was sorry he missed me and also an email .
I was unable to ring him to ask why he wasn’t coming when we were waiting in for him .
The delivery man lied as we were in and have full 24 hour recording HD cctv cameras all around our house and garden as well as ring door cameras .
I checked all activity 20 mins before the text and there was no van attempting to deliver anything to my home .
I was livid and rang the AOL office phone number again but the office was closed .
It was too late to try to arrange with neighbours to store my food and I was working very early and full days on Saturday and Sunday .
AOL left me without a fridge as my old was was outside awaiting their collection from Friday lunchtime and it was too unsafe to try to drag back inside and use as it was wet and frosty .
All my perishable meat and cheese I have had to throw away as it went rancid over the weekend .
I then rang AOL first thing Monday 13 th January morning when their offices opened to make a complaint as I was livid because of their breach of contract and my loss of food and money .
They could offer me no explanation and said it would be dealt with internally but their company policy was that they would not share the outcome with me .
I told them this did not improve any trust or confidence I had in their company and I cancelled my order and asked for a full refund. Customer services did process my full refund however would not offer any compensation towards my costs for my loss of food .
I said it was my first and last experience of using them and I would NOT recommend their company to any of my family and friends . Steer clear .
So after lodging my complaint and cancelling my order and receiving a full refund I ordered the same new fridge for slightly cheaper using Marks electrical online who I have used before.
My new fridge arrived today within the agreed time slot and I am waiting to finish its installation so that I can clean it and then switch it on and use it .
NEVER again AOL will you get any custom from a very dissatisfied nearly first time customer

AOL is going downhill! I am p.i.s.s.e.d off today as I cannot b.l.o.o.d.y open any attachment, hence one star! If there were minus signs then I would give it minus ---thousand!