AOL Omdömen 441

My wife has already written a review, which AOL responded to with more lies. We ordered an Oven for delivery and driver took pictures of low bridge, stating couldn’t get through in Van. Wife gave directions for alternative access and was told that road was closed. Total lie and driver couldn’t be bothered to drive round. I drove down that road five minutes later.
Next option for delivery was 2 weeks later!
Disgusting service and continue to lie!
Will never use them again!

Simply horrible. A week ago I heard they wer4e associated or bought by Yahoo and then I lost 3000 unread emails. Phone calls are useless. It is so terrible to lose your emails and the company gives you the run around. Simply wordst email service among the known emails.

This will reflect bad not only on AOL but Yahoo also.

What has happened to people being able to comment on news items on AOL? You used to be able to scroll down to the bottom of an item and add your own comment & interact with other commenters. Now, regardless of whether I'm on my phone of my laptop, whether it's a Google search for AOL or through their app or through Chrome I click on the blue comments bar,, expecting to be able to air my opinions and NOTHING happens! Dont try to fix what isn't broken. Go back to how it was and give us , the general public our voice back!

Some years ago I was advised to download the new aol app as the “old” one would be deleted. Today, I was sent, by a friend, a computerised version of an absolutely beautiful Carol for a four part choir with piano accompaniment which they had composed. This, however could not be opened in the latest app but fortunately, on my deciding to become quirkily intractable, I found that it came through in the “old”app. ???😖

They delivered a fridge freezer which doesn't work and we've had it for over a month and it is still not been repaired.
They have sent engineers who try one thing the go away for a week or two before saying we need to order a part so that will be another 2 weeks. It is ruining our food and driving up already extortionate food bills.

An update, they have changed a part but now it seems that it may have been the fan and they will order it and come back again in another 2 weeks. This is depressing and frustrating. It should be fixed within the first few weeks of the fault.

Awful customer service when you are not able to access your email address.

I have had aol mail for over 20 years. I rarely have a problem. However, every few years it seems i run into the same huge problem. I contacted aol support about it awhile back, and they said because of covid there was no support! Now there is support (only technical support for paid customers even tho ive seen aol ads my whole life), but they wont write me back. I believe i called a long time ago, and could not resolve the problem. The problem is I can receive 97 percent of automated emails. (that number's an estimate). The other 3 percent, will never come thru, no matter how many times they are sent. This has locked me out of an important stock exchange, kept me from being able to easily recover a password, and had me fighting with a company for weeks over a return. The shipping label they were trying to send to me would not come. Im just so fed up. I really dont want to change my email address, but im tired of the same problem. Plus it doesnt seem like a common problem, so these websites are confused, and think its user error on my end. I never liked their buggy site and ads anyways.

I've had aol email for over 10 years , I changed my phone number and now I can't access my email. I call aol customer service and they tell me I have to subscribe and pay monthly for them to reset my password. They have an old security system that doesn't allow you to chose another option so if you don't have access to the number you signed up with then you lost your email for life. AOL is not professional and they have limited answers and solutions to simple problems such as resetting your password.

Ordered and paid for a larder fridge 2/3 weeks ago which was supposed to be delivered this Friday, aol phoned today to say there was a hold up and they didnt know when it would be in stock again. Less than 48hrs notice for a cancellation of delivery is just not acceptable! I doubt this fridge was ever actually in stock. I asked for compensation and was offered a £20 voucher off any future order, I doubt it'll be used.

I've been an AOL user since the year 1990, and even though I've tried other servers, I have kept AOL because it fits all of my working and personal email needs. It is a very friendly server, very easy to use, and everything I've learned on how to use all the benefits of a PC I've learned from AOL through their Help feature. I hope they will keep offering services because I am not planning to switch.

Purchased a range cooker and cooker hood 4 weeks before delivery date. Afternoon before expected delivery received an email stating delivery now 3 weeks late and cooker not in stock. New kitchen is being fitted next week so we have no cooker. AO are selling appliances they don't have in stock. Now we have to wait 7 days for our money back this is a shoddy company one to avoid.

AOL mail is probably the worst option for spam mail. I get around 100 spam mail a day from one source who slightly modifies their address so every "sender" is different.
AOL spam blockers are 100% ineffective in these circumstances. Tech support offer no help whatsoever.
I see that others were complaining 6 months ago to AOL about mail the same sender, but no positive action has been taken.
My particular issue is with a sender using the mail address ending @ (variable) . zoqloq,com

I have a new device and cannot remember my email password autosaved on old device. I contacted aol customer service for assistance. However I discovered that aol charges for customer service help thru some sort of "premium" thing for premium plan customers (premium for email addresses???). Also they were unable to help me because they could not verify the name on my account. Apparently youre not allowed to use stage names, nicknames or aliases as account names. Ive had this aol account since when the company first launched and internet was dial up. However after this experience, I now desire to delete my accounts and never deal with them again. Crappy service and crappy company.

I just talked to some idiot in India. I have tried resetting my account password and exhausted my recovery account options because I never received the text message to my phone nor did I receive an email to my recovery email account. I was told that I need to speak with the person that set this account up originally. That was me 25 years ago. He kept telling me the same thing. They are incompetent in India. I am beyond pissed off about this. Now I can't get any of my emails.

Sadly, Verizon FIOS, a great ISP, farmed out its email component to AOL. I use Outlook, Yahoo, and Yandex. NONE of those services rack up the amount of spam the way AOL does. If I get 5 spam emails a year with those other services it's a lot. With AOL...I rack up at least 25-40 spam emails A DAY. That's just insane. Yes, they go to my spam folder, but it seems as if AOL actually encourages spam, whereas all of the other online services block spam. If I didn't need AOL to get my Verizon FIOS bills, etc., I'd dump it in a New York minute.

Still waiting for my promised call from aol.
I am so angry that I trusted them to install my oven @ a cost of £100 to find it did not work due to them pushing it back too far!!
Pushing so hard on a plug that its indented the casing & stopped the fan working.
So could this be a problem in the future?
It was NOT fitted properly so I should be refunded.
After buying from aol for many years & so have friends & family, this is the last time.

AOL waited two and half weeks for delivery which did`nt turn up. waited all day no text no e-mail went online service usless , cost £6.00 to make phone call. had to make two. then was told would have to wait another two weeks . so had to go for another less powerful ,not so good machine at higher price, only offered to deliver for free, no compensation given for my time no apology . very disapointed

I have been with AOL for many years. Recently my email address got comprised and the account was blocked.
About two weeks after it was blocked I asked AOL if I could get access to my old emails as I was fighting a scam/fraud case and l needed information from emails to pass to my Credit card company.
Initially they were quite helpful but to date have not given me access, I have sent at least 4 chase up emails but they have just ignored them even though I have explained my situation.
I feel completely let down by AOL.

It became clear to me that after several attempts the customer service representatIve didn't understand what I wanted. It was like talking to a brick wall. Possibly AOL instructs its reps to act dumb.

I have spent hours literally on the phone trying to correct my problem. I was hacked and I reset my password. I would not work/I have talkied to three different associates. Last time I was on the phone for over 2 hours. I finally asked to speak to a supervisor and she said they will just tell you the same thing and would not put them on. I have been with your company for many years and this experience is so far pass unexceptable. This girl kept saying try the password again altho I e told her it was saying invalid. Then she tells me after 2 hours that we can't keep trying it cause we tried it too many times. All I want to do is get back into my emails. I am going to try one more time in a couple hours and then I am going to stop my automatic payment cause she said I couldn;t call and cancel with you because they would not be able to pull up my account without a poassword. What kind of establishment is this.