Anything Stone Omdömen 213

We were very pleased with our work tops from anything stone kept us upto date with delivery turned up on time and did a excellent job fitting them very carefully placing work tops down fitting them and tidying up after them selfs

April26. Great experience again with Anything Stone. This time for a utility room with Belfast sink, the selection, ordering and templating steps were friendly and quick. Gavin & Coen were professional and friendly fitting the worktop, with great advice about the existing kitchen worktop. All A+. Firmly recommend Anything Stone.

The showroom at Anything Stone enabled us to make good choices based on products on show. Anything Stone beat all quotes from different providers. The templating and fitting was well coordinated on schedule. The finished product looks great. I can’t complain.

Fantastic service from the store all the way through to fitting the worktops. I would strongly recommend going to Anything Stone.

Very good, from choosing the worktops to having them fitted, James the templater and Gavin and Coen the fitters were very professional and delivered a five star service.
Very pleased with the end result

The service from Anything Stone was excellent throughout. Being local we were able to see the whole slab of quartz in their workshop. Communication was good throughout from sales, templating and the installation teams. All the teams gave great advice and the installation team of Tony and Billy did a great job and their attention to detail was second to none; the joints were perfect. I would not hesitate to recommend them, quality at a fair price.

We can’t fault anything about the company. Very helpful in choosing our work tops , Alec that came to do the template was very helpful explained everything. Gavin & Ceon who came to fit the work tops was very friendly and helpful nothing was too much trouble, they’ve done an excellent job and we are extremely pleased with the quickly of the workmanship
Would highly recommend
Thanks Darren & Lisa

They looked after us very well and our worktop looks great

Excellent service from start to finish, always contacted ref: templateing & fitting , and a good price.

Anything Stone were recommended to us by a friend who had just had her kitchen done, and although everyone was busy when we popped in and we weren't able to speak to anyone we were pointed in the right direction of samples and on emailing them when home had a quote back really quickly. Communication on deciding to order was great, we were booked in for templating and at the same time a date for installation was given. There were a few minor issues on installation day which meant they had to come back a few days later to complete but they were very apologetic and checked we were ok with it. We managed take advantage of the Jan/Feb free installation so it was a minor Inconvenience at most. The worktops have been in a week and we are really pleased with them however as someone advised they don't as standard seal the top of the upstands for you and I do think this should be included, or the option given to include this. This is not something we are good at and I would be happy to pay for this as an add on given it doesn't take long if you have a standard size kitchen. Anything Stone are clearly very hot on customer experience and quick to respond to any issues/ queries you may have which is why we went with them above some of the other larger well known worktop specialists. There was also no hard sales tactics and no being bombarded with calls and emails following the quote, unlike some others!

Right from choosing our worktops, to installation every member of this team have been incredible and gone out of their way to give us the right and best product, and at an amazing price. Our new kitchen was beautiful but the worktops have taken it to a whole new level

The whole experience was kind, thoughtful and professional from start to finish, with all concerned. Excellent and would recommend 100%

After a pleasant experience to the showroom back in October, I opted for the free installation in Jan and selected our stone. I agreed the plan and signed the T&C’s ready to go after the new year.

Monday 19th of January was our installation day and with guidance from Rob, we had a metal bar made to support the stone prior to fitting. Unfortunately the bar wasn’t adequate and we had failed to give our 72 hours notice.

I called the office straight away gutted and apologised and Amy requested an installation payment of £480+vat, even though I was getting free installation and my kitchen hadn’t been installed yet, I questioned this and she said she would call me back.

After a few stressful back and forth phone calls, I was told actually the charge was £425+vat without any explanation. After looking at their T&C’s on their website, section 5.16 states the charge is £280+vat, which I was happy to pay at the time as I was liable.
However, Amy didn’t recognise the charge on their website T&C’s and still requested £425+vat over the phone, followed by an
email with a deadline otherwise the kitchen will be aborted.

Confused and stressed, I checked the T&C’s I signed back in October and there is no section 5.16! Meaning they have different versions of their T&C’s and the charges are all different. Without further challenge, my kitchen was rescheduled for Jan 28th. Martin the manager even called me requesting the mystery £425+vat charge which I again disputed, and he was going to go away and check their documentation over the weekend and get back to me. Never did.

28th Jan at 13:30 the fitters arrived to fit the worktops and splash backs (which I felt was late considering the amount of work that was to be done). At 17:45 they decide to stop after completing the worktops only. They mentioned a leak (small drip) in the corner of the kitchen which they told me as they were leaving and I was told to call the office in the morning to arrange completion and was left with a half finished kitchen.
Their excuse was if the leak wasn’t there then they would have continued working into the evening, which I was shocked as they still had a couple of hours to go in my opinion.

Next day, no one calls so I call the office. Spoke to Martin the manager who still requests £425+vat for an unfinished job because of the leak. I challenge him to where this fee comes from and still an unanswered question. He stated that if the leak wasn’t there they would have started the splash backs and completed the job through the evening. I disagreed with this as the small drip was mentioned late in the day (just needed tightening, nothing major) and the splash backs would surely have been another couple of hours and I wasn’t willing to have fitters working through the evening in a busy family home with a small child to feed and settle. Unfazed, Martin calls to tell me he was sending me a document to sign (apparently all clients should get one before starting work- I didn’t!) now or the kitchen cannot continue. I stressed that I was at work and about to go into a meeting. I gave him my work email and said I would look at it. After my hours meeting Martin stated that as I’d had a bad experience with the company he will ‘forget’ the document and continue with our kitchen.
He said as a good will gesture, the kitchen fitters will come back on the Friday (30th) as they don’t tend to fit on Fridays, this left me feeling patronised however I said thank you as I was desperate to have my kitchen back, as it’s nearly been a month. However we did receive an email stating that if the work wasn’t completed on this date, we would then be liable to pay out from Amy (and surprise surprise she quotes this mystery £425+vat charge), which was insensitive and unnecessary as Martin and I had just spoken.

On the 30th, the same kitchen fitters arrived at 7:50 to carry on their work and finished at 13:30.
And the office still say that it should have been completed in one afternoon.

We cannot fault the standard and finish and are happy with the final product.
However, this WAS a whole days work!
Would they have stayed until midnight to finish the job then? And then made me pay an unfinished fee?

Cannot fault the kitchen fitters but the office staff let this company down! Mystery charge, different versions of T&C’s, staff don’t speak to each other surely and cause stress and confusion.

Helpful, prompt, value for money, accurate, attention to detail, hardworking, polite, everything you want from a company. I highly recommend them and am delighted with my new worktop. Thank you

Excellent service from beginning to end. The worktop is just amazing.
Thank you so much.

The quartz and fitting were first class, it has transformed the look of our kitchen. I do think the sealing of the upliners should be part of the job, otherwise it is not finished. There was some minor misunderstandings between me and the office which may have been my fault. Steve George did a good job with the preparation and finishing.

Great product, helpful staff and really great installation team

I am an Interior Designer and contacted Anything Stone as they were local for a project near Bath.

They were professional, competent and I would use them again on other projects.

Amazing product and an amazing template and installation team led by Alex.
From start to finish everything was dealt with to the highest standard.

Fantastic service. From looking around the show room to installation. Gavin was brilliant with the installation going the extra mile to make sure everything was perfect. Highly recommend