Hindumathi was extremely helpful! It was so nice to speak with someone who took time to look at our account. Not only were all my questions answered but she also had many excellent ideas of how we can... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
AnswerForce is without a doubt, a cut above and a rare gem in today’s world where you actually get a human being available and informed to help you at every and any moment you need it! I could not rec... Se mer
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Each time I submit a request for script updates, I receive prompt assistance. My most recent experience was excellent. Due to company growth, multiple script changes were needed, and the Client Acco... Se mer
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I very much appreciation the technology team helping me get started with AnswerForce. They have been so patient as I began using their services. They are an intelligent and thoughtful group of people... Se mer
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Företagsinformation
Skrivet av företaget
24/7 receptionists for home service businesses. Answer calls day and night, capture every lead, and schedule appointments with ease. Missed calls are missed opportunities; be the contractor that always answers with AnswerForce. Plans include 24/7 live answering (weekends and holidays included), emergency dispatch, appointment scheduling, notifications, call recording, lead qualifiction, mobile and desktop app, team messaging, custom scripts, blocked callers, integrations, business phone number verified contacts and first 30 calls under 30 seconds free.
Rated Number One for a Reason
Skrivet av företaget
- Stay Open 24 Hours
- Get back to the job at hand, focus on what matters most, and let our professional live receptionists grow your business around the clock. We're rated the number one answering service for a reason!
- People, Not Bots
- We're committed to 100% human service: no AI, no bots, no phone trees, and no voicemail. Your callers will always get a human hello from our U.S.-based team.
- Everything Included
- Unlike competitors, we include everything you need in your plan. You shouldn't have to pay more for features like call recording, notifications, 24/7 coverage, appointment scheduling, and business phone numbers. Over 20 features are included free with every AnswerForce plan.
Proudly People Powered
Committed to keeping service human.
A real human will always answer your calls and chats. We believe only real people can offer the connection you need to build lasting relationships with customers.
Kontaktuppgifter
1033 SE Main St, 97214, Portland, USA
- 8004618520
- clientservices@answerforce.com
- answerforce.com
Keep Service Human: Free Report
4,9
Utmärkt
925 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The lady who does the onboarding is…
The lady who does the onboarding is soooooo nice! very helpful and smart!
16 april 2026
Not dependable for a business that relies on first impressions
If you are a business owner looking for a reliable answering service, I would suggest looking elsewhere.
After more than 6 years with AnswerForce, they were still asking how to pronounce my company name. That says a lot about the lack of attention to detail.
I made multiple requests to update our script, and those changes were not properly carried out. When you hire an answering service, you expect them to follow instructions and represent your business correctly. That did not happen consistently here.
The overall service was inconsistent, communication was lacking, and there was very little accountability when issues came up. I also found it very difficult to get access to a manager for meaningful resolution.
Your answering service is often the first point of contact for a new customer. That role is too important to leave in the hands of a company that cannot maintain consistency.
12 april 2026
Omdöme utan inbjudan
Svar från AnswerForce
Hello Sergio,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience has felt inconsistent, especially after being with us for so many years.
We understand how important details like name pronunciation, accurate script updates, and timely access to support are when trusting a service to represent your business.
Your feedback highlights very important areas we want to take a closer look at to ensure everything is aligned with both your expectations and the standards we aim to uphold in every interaction.
Our team will be reviewing your account and recent requests in more detail, and a member of our leadership team will be reaching out to connect with you directly.
We truly appreciate your long-standing partnership and the opportunity to address your concerns.
Thank you,
Shelby Anderson | AnswerForce Operations Leader
Great support!
9 april 2026
Svar från AnswerForce
Thank you, Emma, for the 5-star review! We’re glad to hear you had a great support experience and appreciate you taking the time to share it.
– Tabby Adams, Lead Client Account Manager
Anuja was extremely helpful
Anuja was extremely helpful. She took her time to explain everything and walked me through the entire process perfectly. Thank you so much, Anuja!
6 april 2026
Svar från AnswerForce
Hello Reza,
Thank you for sharing these kind words! Anuja truly takes pride in making sure each customer feels supported, and we’re so glad she was able to help you.
We’ll be sure to pass along your outstanding feedback to her.
Thank you for allowing us to serve your business.
Shelby Anderson | AnswerForce Operations Leader.
Great experience
Hindumathi was great. Very knowledgeable and easy to speak with. Their service and app seems good so far.
31 mars 2026
Omdöme utan inbjudan
Svar från AnswerForce
Hello Evan,
Thank you for sharing this great feedback! We’re thrilled to hear Hindumathi provided excellent service and that the app is working well for you so far. We’ll be sure to pass along your kind words to her.
Thank you for choosing us to support your business.
Shelby Anderson | AnswerForce Operations Leader
Fast Service
Subhojit Bhowmick reached out and helped fix part of our script. they were very helpful
30 mars 2026
Svar från AnswerForce
Hello Aliyah,
We’re thrilled to hear that Subhojit was able to reach out and quickly adjust your script. We take pride in ensuring our clients are set up for success, and it’s great to know that was reflected in your experience. We’ll be sure to share your kind words with him.
Thank you for trusting us to support your business.
Shelby Anderson | AnswerForce Operations Leader
A cut above and rare gem in today’s world
AnswerForce is without a doubt, a cut above and a rare gem in today’s world where you actually get a human being available and informed to help you at every and any moment you need it! I could not recommend them more highly! They are the human face at the front of any business, providing customers the service that provides businesses that needed edge in the marketplace!
24 mars 2026
Svar från AnswerForce
Thank you so much for your incredibly kind words! We’re truly grateful to hear that our team’s availability and personal service have made such a strong impression. Creating a real human connection for every caller is at the heart of what we do, and it means a great deal to know that experience has stood out so clearly.
– Tabby Adams, Lead Client Account Manager
Hindumathi was a rockstar!
Hindumathi was extremely helpful! It was so nice to speak with someone who took time to look at our account. Not only were all my questions answered but she also had many excellent ideas of how we can better be utilizing different features on our account.
27 mars 2026
Omdöme utan inbjudan
Svar från AnswerForce
Thank you for sharing your feedback! We’re so glad to hear that Hindumathi took the time to review your account thoroughly, answer your questions, and offer helpful ideas for getting even more value from your features. Thoughtful guidance like this is exactly the kind of support we aim to provide, and we truly appreciate you taking the time to share your experience.
– Tabby Adams, Lead Client Account Manager
Excellent and Timely Service
Each time I submit a request for script updates, I receive prompt assistance. My most recent experience was excellent. Due to company growth, multiple script changes were needed, and the Client Account Manager (Hindumathi A.) methodically and patiently walked through each change with me over the phone. Keep up the great work!
24 mars 2026
Omdöme utan inbjudan
Svar från AnswerForce
Thank you for sharing your experience! We’re glad to hear your script update requests continue to be handled promptly and that Hindumathi provided such patient, thorough support during your recent changes. It’s especially rewarding to know we could help as your company grows, and we truly appreciate your kind encouragement.
– Tabby Adams, Lead Client Account Manager
Wow. AnswerForce and Pamela Gordon are amazing. So glad I signed up.
I used AnswerForce while in the same position at a previous company. I was pleased with them then. When it came time to switch answering services at my current position, AnswerForce was my first call.
Website gave immediate pricing after collecting limited intake info. While I was digesting what I was reading, Pamela Gordon called me. She was beyond helpful and personable. Took the time to hear my needs and answered all of my questions. I don't know if there's any way to request her if you call to sign up but certainly try to. (pamela.gordon at answerforce dot com) When we decided to go with AnswerForce I called Pamela and she walked me thru the entire sign up process live, while we were on the phone. I'm old-school and that level of customer service carries a lot of weight with me. If I have any questions, she calls me right back. Can't ask for more than that.
AnswerForce's pricing was far better than our previous company and more features were included. (like Live Chat) Overall, this has been a great experience.
11 mars 2026
Omdöme utan inbjudan
Svar från AnswerForce
Thank you for sharing such thoughtful feedback. It means a great deal to know that AnswerForce was your first choice when it came time to make a change, and we’re so pleased your experience has lived up to that trust. We’re especially glad Pamela made such a strong impression through her responsiveness, care, and personal attention throughout the process. Your kind words are truly appreciated, and we’re grateful for the opportunity to support your business.
– Tabby Adams, Lead Client Account Manager
Thank you for the check-in
Thank you for the check-in. Everything is going great and look forward to adding the service to other brands soon.
12 mars 2026
Svar från AnswerForce
Thank you for sharing your feedback! We’re so glad to hear everything is going well and truly appreciate your confidence in our service. It’s exciting to know you’re already considering AnswerForce for additional brands, and we look forward to continuing to support your growth.
– Tabby Adams, Lead Client Account Manager
They have been so patient as I began using their services.
I very much appreciation the technology team helping me get started with AnswerForce. They have been so patient as I began using their services. They are an intelligent and thoughtful group of people with a sense of humor. I feel really good about asking any questions. Knowing they will help me and solve my question. Whether it is a phone call meeting or chat.
10 mars 2026
Svar från AnswerForce
Thank you for your kind and insightful feedback. We’re happy to know our team made your initial experience with AnswerForce comfortable and supportive. We believe patience, careful guidance, and availability when questions arise are key elements of the experience we aim to offer, and we sincerely appreciate your acknowledgment.
– Tabby Adams, Lead Client Account Manager
Spoorthi was great
Spoorthi was great! This was my second try at getting our schedule fixed - the staff member I chatted with last night messed it up.
Spoorthi was able to take my request and implement it with minimal clarifying questions.
The only critisism I have, is not with Spoorthi, its with the platform. There should be a way in the on-call schedule program to setup re-occurring schedules. Limiting to copy/paste is not efficient for users to use.
11 mars 2026
Svar från AnswerForce
Thank you for taking the time to share this feedback. We’re glad to hear Spoorthi was able to quickly understand your request and get your schedule corrected smoothly. We also appreciate your candid feedback about recurring schedule functionality—insights like this are valuable as we continue looking for ways to improve the platform and overall user experience.
– Tabby Adams, Lead Client Account Manager
I received excellent customer support…
I received excellent customer support when I needed it. I had been discussing a required functionality within AnswerForce with Surya Prakash, and I’m very glad to have been connected with them. They handled my concern with the seriousness it deserved and resolved the issue within a few weeks, keeping me updated throughout the process. Thank you for the outstanding support and for ensuring this was addressed to my satisfaction.
10 mars 2026
Svar från AnswerForce
Hello Michael,
We truly appreciate your kind words about your experience with AnswerForce! We’re especially thrilled to hear how Surya was able to support you and handle your situation in a timely manner and with the attention it deserved. We will be sure to share this feedback with him.
Thank you for giving us the opportunity to support you and your business.
Shelby Anderson
AnswerForce Operations Leader
We’ve been using Answer Force for a few…
We’ve been using Answer Force for a few years now and have had a great experience. Their team is always professional, reliable, and extremely helpful. We’ve never had any issues, and their customer service has consistently been excellent. It’s reassuring to know that our calls are handled with such care and professionalism. Highly recommend their services!
9 mars 2026
Omdöme utan inbjudan
Svar från AnswerForce
Hello Narine,
Thank you so much for sharing your kind words with us. We’re proud to hear that our team has consistently provided professional and reliable support for you over the years. It means a lot to know you trust us to handle your calls.
Thank you for allowing us to support you and your business!
Shelby Anderson
AnswerForce Operations Leader
Svar från AnswerForce
Hello Austin,
Thank you so much for taking the time to share your feedback with us. We’re proud to hear that our team has been able to provide excellent service to both you and your business. We understand how valuable your time is, and we always strive to respond quickly and ensure your inquiries are handled efficiently.
We truly appreciate your support and your trust in our team.
Shelby Anderson
AnswerForce Operations Leader
AnswerForce has top notch customer service!
Every time I contact AnswerForce I am pleasantly surprised by the professionalism and friendly staff. I have worked with this company multiple times and every staff member I have dealings with I have had a great experience with. My latest dealing with Pooja R was most helpful.
5 mars 2026
Svar från AnswerForce
Thank you for your kind feedback! We’re so glad to hear that each interaction with our team has been professional and positive. Providing friendly, dependable support is something we truly value, and it’s wonderful to know that Pooja R was especially helpful during your most recent experience. We appreciate you taking the time to share this.
– Tabby Adams, Lead Client Account Manager
Svar från AnswerForce
Thank you for sharing your experience! We’re glad to hear your account setup was handled smoothly and that you felt supported along the way. Getting everything configured correctly from the start is important, and we’re happy we could make the process helpful and straightforward for you. We appreciate you choosing AnswerForce.
– Tabby Adams, Lead Client Account Manager
Absolutely amazing going above and…
Absolutely amazing going above and beyond beyond. Called when chat was not responding 10/10 stars
26 februari 2026
Svar från AnswerForce
Hi Nathan, thank you so much for the 10/10 stars! We're glad we could be there to go above and beyond when you needed us. Our goal is to make sure you always have a reliable point of contact, and we're thrilled we could step in and provide that support. We appreciate your feedback and your business!
-Tabby Adams
AnswerForce Lead Client Account Manager
Great experience
AnswerForce is a fantastic group to work with. From the initial experience they not only cared but got it right. They integrated into my systems and tickets were made for incoming calls which was perfect for our processes.
23 februari 2026
Svar från AnswerForce
Hi Paul, thank you so much for the 5-star review! We're thrilled to hear that our team got it right from the start and that the system integration and ticketing process worked perfectly for your team at Granite Networks. We truly enjoyed supporting your business and helping streamline your incoming calls. We wish you and your team nothing but continued success!
-Tabby Adams
AnswerForce Lead Client Account Manager
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.