Anima Omdömen 

The system is very easy to use, and the response I got was very quick.

Same day response from the GP, saved me from having to sit on hold from 8am for days on end in the endless hope that they MAY have an appointment by the time I get through at 8:45am.

Amazing service! Updated my prescription and even emailed the clinic for me!

I asked a question and had a straightforward answer in a timely manner no issues site is easy to understand/use thank you ☺️

The patient questionnaire is much too limited and prescriptive and does not permit an adequate description of the problem and symptoms.

Quick response time. Worked well.

Excellent triage service for when you need it the most. Always been called when it's urgent, and when there are routine things to book, you never mind waiting a couple of weeks for an appointment. Great service in my opinion.

A very anti patient system and very anti old age.
I'm disgusted that such a system should be employed as it is not suited to the whole of the community.

Excellent prompt service, with useful information

I had an excellent experience with the surgical team and healthcare professionals. From the initial consultation to the treatment and follow-up care, everyone was professional, caring, and supportive. The doctors, nurses, and staff made me feel comfortable and well-informed throughout the process.

A special thank you to the entire team for their kindness, dedication, and outstanding care. The treatment was carried out smoothly, and I am very grateful for the attention and support I received.

I would also like to express my sincere appreciation to the NHS for providing such a high standard of healthcare. We are truly fortunate to have such hardworking and compassionate professionals.

Thank you all for your excellent service. May God bless you and reward your efforts.

Highly recommended.

After sending in my anima request, I was contacted and offered an in person appointment. This was done swiftly as usual.

This surgery gets everything right. Doctors, receptionists, nurses, etc are all always happy to help.

I feel that everyone from the medical teams at Beechtree surgeries always listen to you and genuinely want to help you.

Great general practice with knowledgable Doctors and other medical professionals.
People are genuinely nice with a caring nature and a sense of humour.
This practice offers a comprehensive service that not every practise has.

I joined from a different practice and it genuinely is 100 times better WITH Living Well. There really are much worse GP services out there.

I don’t think the practice should be judged by using Anima, which is what most of the negative comments seem to focus on.
I think Anima has taken a lot of people a lot of time & patience to adapt to. I think there could be better solutions for online requests but anima has been quite widely adopted by many practices.
It would help everyone if everything could be done via the NHS app or at least a single app, I currently need 4 on my phone for various Hampshire medical services which is too many but that’s not the practices fault or problem.

As always prompt service when concerns are real

I received a response from my request the following day as I put my request through after 12.00pm the previous day.
I received a text message and email advising of a response had been sent to me.

Brilliantly dealt with by the surgery. Request made on Sunday and dealt with by 10am the next day. Wonderful service!

Very quick turnaround

Excellent Communication and Response for Appointments! Been a patient for 4 years! Blessed to have them as my Doctors Surgery!

Bradley Stoke Surgery decided to use the Anima system for a change. The computer has working hours Monday to Friday, 9 to 5 only. What a nonsense. How working people can use this system.

Since they introduced this garbage service, I can never book an appointment, I always have to call the practice. They specify the "Anima Opening Times", which always closes before the actual closing time due to "first comes first served". Unless you wake up 7.30 to book appointment, Anima Health is useless. Did I mentioned that on the old Online System I can book appointment in the future and select time and date MYSELF ? Anima Health is a garbage service and shouldn't exist !!!!

Started the enquiry in the morning, gave a full background of symptoms & timeline, over the course of the day they asked me more questions, mostly those asked & answered in the original quiz. At the end of the day with no progress they closed the ticket (completed!) and tell me to either raise another ticket tommorrow or call 111 / visit A&E. Their stats on completions must be brilliant but they are actually useless.