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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

My best friend had bought me a beautiful silver Andea necklace for a special birthday, which I adored and wore on special occasions. Very sadly whilst buying flowers to take for a meet up with her, I... Se mer

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Betygsatt 5 av 5 stjärnor

Really happy with the earrings I bought as a birthday gift. Stylish, excellent quality and beautifully packaged - the recipient will love them! Speedy service too, which was another plus. Will definit... Se mer

Betygsatt 5 av 5 stjärnor

Stunning jewelry that is beautifully made. Customer service is outstanding. Bought a gorgeous bracelet from their collection from John Lewis for my Neices birthday. Unfortunately they didn't have any... Se mer

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Företagsinformation

  1. Juvelerargrossist
  2. Smyckesbutik

Skrivet av företaget

Andea is a jewellery brand that blends life's meaningful moments with pieces designed for everyday wear. With a focus on connection, timelessness, and sentiment, Andea creates jewellery that serves as lasting symbols of personal journeys. The brand's statement, "Everlasting sentiments to carty with you every day," is reflected ni every design, ensuring each piece si both elegant and meaningful. Andea began as a small, family-run shop on Portobello Road in Notting Hil back in the late '70s. Over the years, it has evolved into a modern jewellery brand that speaks to the style of today's woman. While Andea has grown, it has never lost sight of its roots, continuing to create high-quality silver jewellery that is both elegant and accessible, meant to be cherished and passed down through generations. Andea's mission is to deliver beautifully crafted jewellery that captures elegance and enduring charm. Each piece reflects the brand's core values of connection, sentiment, and timelessness, making it a treasured keepsake for marking life's significant moments and adding a touch of everyday elegance.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

42 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

I love it

I love it, got the bracelet earlier in the year and am now waiting to get the matching earrings.

5 januari 2026
Betygsatt 5 av 5 stjärnor

Beautiful Jewellery

Fast and efficient service and beautiful Jewellery. The 2 sets of earrings I ordrered came in a beatuful box and had their own black pouch. I have been buying Andea earrings for some years and it is the only earrings I wear now. I am very pleased to see matching necklaces so that is on my birhday list wish.

5 januari 2026
Betygsatt 5 av 5 stjärnor

Another excellent purchase from Andea

Really happy with the earrings I bought as a birthday gift. Stylish, excellent quality and beautifully packaged - the recipient will love them! Speedy service too, which was another plus. Will definitely buy directly again, rather than via John Lewis.

5 januari 2026
Betygsatt 5 av 5 stjärnor

Great Silver Jewellery purchase!

Purchased a nice silver bracelet for my Girlfriend from Andea via John Lewis.

I was quite taken aback by the high quality for the price I paid vs. other jewellery I had bought my girlfriend in the past.

Hence would definitely purchase from them again!

29 november 2025
Omdöme utan inbjudan
Logotyp för Andea Jewellery

Svar från Andea Jewellery

Hi there, thank you so much for sharing your recent experience. We are glad your girlfriend liked the bracelet.

Betygsatt 1 av 5 stjärnor

Andea no guarantee poor quality.

I bought my Daughter a lovely gift a spiral silver bracelet, it was flawed however and a stress fracture broke on one of the swirls, when i asked if it could be repaired by Andea the answer was no, sorry we can't help you as you bought it through John Lewis, even though i had proof of purchase neither Andea or John Lewis were prepared to help, the bracelet was still inside the 12 month guarantee, except i was told by John Lewis that this supplier offered no guarantee at all. What a joke it is like buying from a street trader selling out of a suitcase, no guarantee no money back !!!!! Avoid Andea, as nice as it looks the quality is poor and the service is very poor.
I read they're reply not true, here is what actually happens you take the item back and John Lewis tell you to contact the supplier direct ! Then Andea tell you to contact the the Retailer, see where this is going NOWHERE they just fob you off nothing happens, like i said very poor customer service AVOID !!!!

30 november 2025
Omdöme utan inbjudan
Logotyp för Andea Jewellery

Svar från Andea Jewellery

Hello there! Thank you for your review, and I am sorry for your experience. We want to explain the situation.

You reached out to Andea about a repair request and explained that you do not have the purchase receipt, but you do have the bank transaction. We explained this to you via email that since your bracelet was purchased through John Lewis, we are unable to process repairs, replacements, or returns directly. All aftercare, returns, and replacements need to go first through John Lewis in line with their policies. Once they review and accept the item. They will then return the item to us, where we can then process the repair or replacement.

Andea items do have a 12-month warranty from the original date of purchase. The warranty covers manufacturing defects. It does not cover wear and tear, loss, or damage by the customer.

In our email exchange, you mentioned that a branch manager gave information that does not match the process we follow with John Lewis. We will raise this with their team to prevent confusion.

Betygsatt 5 av 5 stjärnor

cherished keepsake

My best friend had bought me a beautiful silver Andea necklace for a special birthday, which I adored and wore on special occasions. Very sadly whilst buying flowers to take for a meet up with her, I found I had lost the necklace, a very sad day. My husband felt sorry about this and thankfully you were still making this necklace and bought me another. This showed two people cared enough and this one will be cherished and kept safe.

10 november 2025
Logotyp för Andea Jewellery

Svar från Andea Jewellery

This is a lovely story, Georgina! We are truly honoured to be part of this story.

Betygsatt 5 av 5 stjärnor

Would recommend

Easy to use site, straight forward checkout and speedy delivery. Item is of good quality and is exactly as pictured.

10 november 2025
Logotyp för Andea Jewellery

Svar från Andea Jewellery

Hi Ronnie, thank you so much for sharing your recent experience. We are glad you liked your jewellery.

Betygsatt 5 av 5 stjärnor

Lovely product

Easy to order. Delivered on time. Earring are perfect match for necklace

2 september 2025
Logotyp för Andea Jewellery

Svar från Andea Jewellery

Hi Sue, thank you so much for sharing your recent experience. We are glad you liked your jewellery.

Betygsatt 5 av 5 stjärnor

Beautiful bracelet

Beautiful bracelet. Great quality. Fast service. Definitely buy again from this company

14 juli 2025
Logotyp för Andea Jewellery

Svar från Andea Jewellery

Hi Mrs. Karen, thank you so much for sharing your recent experience. We are glad you liked your bracelet.

Betygsatt 5 av 5 stjärnor

Brilliant Quality! So worth it.

I ordered a pair of earrings from Andea and it got delivered so fast. And the earrings??! Brilliant quality! It looked so elegant and pretty. I would definitely recommend this brand to anyone who likes jewelries. It came in a well packed parcel, lined with tissue paper and had a paper bag ready for the item to be a present. P.S. I did intend for this item to be given and indicated it in my order. Jewelry care instructions and cleaning cloth was also included in my order. Thank you Andea.

9 juni 2025
Logotyp för Andea Jewellery

Svar från Andea Jewellery

Hi KG, thank you so much for sharing your recent experience. We are glad to hear you loved the earrings!

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