Hello JJ,
Thank you for taking the time to leave a review however we are a little confused as to why you have left one stating the above. We have checked all records we have for potential clients and we have nothing from yourself. I can confirm that all social media messages and emails are dealt with within the day and there are none unanswered. Likewise any calls made to the office are passed onto the relevant person and dealt with in a timely manner, again there is nothing outstanding for any potential clients.
We note you state in your review you were sent a price list, this is not something we actually have as each client is quoted on a case by case basis as we bespoke the client's requirements to their individual business needs, again this is something we have not got in our records for "JJ".
We would kindly request that you check you have reviewed the correct company, A Mind of Figures Accountants, Horbury, Wakefield. If you are satisfied that we are the correct company then please can we ask you to contact us next week to provide further information on your full name/business name & provide copy emails etc sent and left unanswered so this can be looked into further by management.
Thank you,
A Mind of Figured Ltd
RESPONSE 27/08/2023: Thank you for your quick reply. Our email address is enquiries@amindoffiguresltd.co.uk if you could please make contact so we can look into this further.
RESPONSE 28/08/2023: Following receipt of personal information from Trustpilot as nothing was received to the email address provided above we have looked into this further and note the following:
09.08.2023 (10:17am) Facebook message received asking for assistance
09.08.2023 Facebook response sent asking for your phone number to contact you (within 90 minutes of receipt) and you then provided your phone number
09.08.2023 initial phone call with yourself and Director to discuss business requirements
09.08.2023 (12:38pm) an email was sent from Director to yourself with a bespoke quotation
Since 9 August we have not received any further communication from you either in response to the above quotation email, via Facebook or phone calls to our office.
We therefore request you either amend your review or delete it in its entirety as this is not a true reflection of the service we provided to you. If on the other hand you have further evidence to back up your assertions then, as requested above, kindly send this through to the above email address so it can be looked into further.
UPDATE 07/09/2023: The reviewer emailed over screen shots of the apparently "sent" emails however these screen shots did not show the time/date/email address and did not prove any emails were actually sent in reply to our email quote. We did ask the reviewer to merely forward the sent emails to us so we could escalate to our IT team, nothing has been received to date. Reviewer also has not provided copies of the multiple FB messages apparently sent and when asked to provide the same she has "deleted the thread", we have provided her with a copy of what we have sent/received via our business FB page. The reviewer also has not provided a call log of all the apparent various telephone calls to the office. We deem this review unfair and not a true reflection of the service actually provided to this reviewer, it has been escalated to Trustpilot for further action.