Amex Omdömen 41

I was a AMEX customer for multiple years. They offered me a promotion. I accepted and immediately spent the required amount to qualify. They then initiated a FINANCIAL REVIEW and CANCELED my account. OUTRAGEOUS. I did not exceed the credit limit and it felt like because I actually completed the promotion they were not happy. I submitted financial documents multiple times and they still cancelled my card claiming they didnt get them, but other customer service representatives said they got them.

I will never recommend them to anyone. Horrible business practices and horrible procedures. They were more worried about computer and AI than any actual human review also.

BUYER BEWARE!

Sono titolare di una Carta Platino da anni, sempre utilizzata correttamente e con pagamenti regolari, senza mai riscontrare problemi e sono stat sempre molto felice del servizio anche quello del servizio clienti. senza avere ricevuto solleciti o segnalazioni Ho scoperto casualmente che la carta era stata cancellata solo dopo il rifiuto di un pagamento. Accedendo all’app ho trovato la dicitura “carta cancellata”, senza aver ricevuto alcun preavviso o comunicazione che mi avvertisse dell’imminente chiusura.
Contattando il servizio clienti mi è stato riferito che la cancellazione sarebbe avvenuta per il mancato aggiornamento dei dati personali. Tuttavia, non ho mai ricevuto richieste di aggiornamento né via email, né per posta, né tramite altri canali.
Ho dovuto inviare una PEC per chiedere chiarimenti e verificare se tali comunicazioni siano state effettivamente inviate.
Al di là della motivazione, ritengo inaccettabile che una carta premium venga chiusa senza che il cliente abbia la certezza di essere stato informato e senza alcun tentativo efficace di contatto prima della cancellazione.
Mi auguro che la situazione venga chiarita rapidamente, ma al momento la mia esperienza è estremamente negativa.

Varie volte ho provato il servizio clienti AMEX:

1. ti stolkerano da ogni numero di Roma per offrirti la carta, se rispondi, non sapendo che ne hai già una e appena lo fai notare te ne offrono una più costosa con servizi che non userai mai.

2. chiami per problemi con la carta e non sanno il motivo alla fine gli ho dovuto dire io cosa fare

3. si difendono dietro le clausole minuscole per non riconoscerti servizi di tuo diritto e se dai suggerimenti per migliorare ti ridono in faccia

4. attenzione se partecipi alle offerte leggi tutto, anche link e i sotto link nascosti, ci potrebbe essere la virgola per non partecipare all'offerta.

Conclusione, se hai problemi con la carta meglio che ti arrangi perchè non ti sanno aiutare o peggio ti ridono in faccia.

I booked my tickets through American Express Travel believing I was choosing a reliable service backed by a premium brand. Unfortunately, it turned into an extremely frustrating and disappointing experience.

The main issue was that our e-ticket was never properly issued. The reservation involved three parties: American Express Travel, American Airlines, and Iberia, yet no one ever took real responsibility for the problem. For an entire month before the flight, I kept calling because it was obvious something was wrong. I could not select seats or manage basic parts of the reservation. The response was always the same: “Iberia only allows check-in 24 hours before departure.”

On top of that, every single time I called the American Express Travel team, I had to explain the entire situation all over again from the beginning. There was no real case follow-up or continuity. They repeatedly told me that nothing was wrong, that everything looked fine, and that I simply had to wait — even though it was obvious there was a serious issue because I could not access normal reservation functions.

They even called me several times to “follow up” and ask how things were going, but they never actually solved anything. They claimed they were contacting Iberia and American Airlines and that both airlines said we just had to wait. But in the end, I was the one who dealt with the stress and inconvenience. I was the one who could never assign seats. I was the one who arrived at the airport without a valid e-ticket.

It is also important to point out that this was not a basic economy ticket. I purchased an American Airlines Main Cabin ticket, paying $1,395 per person, expecting the level of service and benefits that should come with that price. Instead, I ended up having an experience equivalent to the most basic fare possible — no real benefits, no effective assistance, and absolutely no peace of mind.

When the 24-hour check-in window finally arrived, I still could not check in because my e-ticket had never been properly assigned. There were two passengers on the reservation, and I specifically booked through American Express Travel because I believed I would have extra support and protection if problems arose. That support never came.

Additionally, none of the expected American Airlines or American Express benefits were properly applied, which made the experience even more disappointing.

For the return flight, I was told the issue had already been resolved. However, when I arrived at Madrid Airport at 7:00 a.m., I was once again told: “You do not have an e-ticket.” I had to manually search for and provide reservation numbers so they could finally locate my booking.

As if that were not enough, I had to pay an additional $98 for seat assignments because otherwise we would have been placed practically in the last rows of the aircraft. After everything we had already paid, we still ended up in row 32 only because we paid even more money.

To make matters worse, I also booked a rental car with Enterprise through American Express Travel. I arrived just one hour late to pick up the vehicle, and the reservation had already been canceled and given away. Enterprise did absolutely nothing to help. Honestly, I did not even bother calling American Express Travel because every interaction with them had already become exhausting and torturous. I solved the problem myself by booking directly with Sixt instead.

My advice to future travelers: if you are going to book through American Express Travel, make sure your trip involves only one airline operator and not codeshare partners like American Airlines and Iberia. And honestly, if you are flying Iberia, book directly through Iberia’s website. Through American Express Travel, even a simple issue can turn into a massive problem where nobody takes responsibility.

The same applies to rental cars. In my experience, the reservation guaranteed absolutely nothing. They did not hold the car, and I ended up resolving everything on my own.

In the end, everything I booked through American Express Travel became a problem. After this experience, I will never use this service again.

applied for an AMEX Business Card first to qualify for a 200,000 Velocity points offer.

AMEX processed my later Explorer Card application first, which made me ineligible for the original offer — entirely due to their own internal handling.

I then lodged a formal complaint. It was never actioned or responded to.

So not only did their process cost me 200,000 points, but they also failed to deal with the complaint at all.

For a premium brand, this is unacceptable. Be very careful — even if you follow the rules, their internal systems and lack of accountability can cost you significantly.

D-91797117. On going query with Microsoft 365 who have Cleerly billed me twice on one day. £84.99 and £89.99. I have no Microsoft 365 service.
Microsoft avoided contacting me on the phone when they have promised, asked me for time zones, et cetera, but failed callbacks. Their chat is pure nonsense and I’m fobbed off. This happened on the 4th of February. I’ve reached out to AMEX in March only need to be told today that they have closed the case because I have not sent enough information. They have about eight attachments proving exactly what I have said. What is it that they do not understand precisely?
I have now filed a complaint, but this is abominable service and their charges do not reflect their service

Absolute nightmare to deal with. Long waiting times. Not fulfilling promises

Guys … the travel insurance is a sham … do not depend this company to get you home.

We are stranded in New York …. And have been offered a flight home on Saturday instead of yesterday? Amex will not pay for a virgin flight at £450 tomorrow night …. They want to pay 4 days at £200 per day sustenance and accommodation costs rather than pay for us to get home.

This company is completely bonkers and does not care one bit about the people that it has insured. This company will not get you home which is all we want as you can imagine

Someone Help !!!!

Having been a British Airways Amex customer for a very long time, I was shocked and horrified at the Customer Service I received today. I tried registering my Amex card online for a new level of security being offered with the new Digital Amex Card. After being locked out of my account I called the Customer Service line which today was in Manilla, but after 20 minutes of being spoken down to and made to feel like an idiot, I asked to speak to speak to a manager, but was told there wasn't one available, so I was passed to a 'specialist' customer service agent who after a very unhelpful conversation suggested she would
be quite happy to close my account, when I informed her how unhappy I was was with her attitude.
This was Amex at it's worst and its most arrogant with dreadful customer service agents. I sincerely hope the supervisor call, I requested happens, and that Amex wakens up to the fact that we have a choice.

Bevor wir uns für die Amex Platinum entschieden haben, habe ich bei der Hotline angerufen und mich um die wichtigsten Punkte erkundigt. Vor allem wollten wir getrennte Abbuchung der Haupt und Zweitkarte. Es wurde uns alles versprochen und kein Problem und wir müssen nur den Iban schicken, dann geht das. Auch entstehen keine Kosten, denn das ist dabei bei dem Preis der Platinum Karte. Jetzt haben wir die Karte und wollten das ändern, auf einmal geht das nicht mehr und die Aussage der Hotline, das ist noch nie gegangen. Auch andere Punkte, wo es hieß kein Problem, gehen auf einmal nicht mehr. Für mich klingt das sehr nach Kundenfangerei, denn so ist die Karte für den Preis einfach nicht brauchbar. Schade, aber Amex will das ja so.

absolute con artists, fees are sky high and they let you know payments due a day after its due then charge you!!!

In größeren Abständen wird die Richtigkeit der Kontaktdaten (Rufnummer, E-Mail-Adresse) über einen zugesendeten Bestätigungscode überprüft. Das ist völlig in Ordnung. Leider habe ich einen solchen Bestätigungscode weder über meine Rufnummer noch über meine E-Mail-Adresse erhalten.
Bei einem Anruf forderte mich der Chatbot auf, die PIN über Tastatur einzugeben. Auch okay.
Ich wurde dann zu einem Mitarbeiter weitergeleitet, welcher noch einmal die PIN von mir verlangte. Auf meinen Hinweis hin , dass dies telefonisch äußerst bedenklich ist, meinte er, dass er dies benötigt.
Ich verweise nun auf die von Amex veröffentlichte Nachricht:
"American Express wird Sie niemals direkt nach Ihrer PIN fragen, weder per Telefon noch per E-Mail oder SMS; das wäre Betrug (Phishing)"
Was ist nun richtig? War es tatsächlich Phishing oder hat der Mitarbeiter nur seine Kompetenzen überschritten?
Dass er dann auch noch bemüht war, die Schuld für das Ausbleiben des Bestätigungscodes beim Kunden bzw. beim Netz zu suchen, ist für einen Dienstleister nicht gerade imagefördernd.

Ich habe meine Amex seit 1994, also 31 Jahre. Nun habe ich mein Bankkonto gewechselt und sie schaffen es als einziges Unternehmen nicht die Daten selbstständig zu bearbeiten/wechseln und vom neuen Konto abzubuchen! Ich möchte betonen, wir haben 2025 und nicht 1970 und es haben alle, wirklich alle geschafft mein neues Konto zu verwenden. Selbst 2 Telefonate waren Sinnlos. Sie unterstützen nicht sondern möchten dass der Kunde die Arbeit für sie erledigt…. Ich werde nach 31 Jahren mich verabschieden. Wenn jemand gegen mich arbeitet und meine Zeit stiehlt, den brauche ich nicht mehr…

Ich wollte von Amex Gold auf Platinum umsteigen. Hab per Mail eine Anfrage einige Details betreffend gestellt. Darauf bekam ich 3 Anrufe (auf meine Mail!) von AMEX um 11:55 Uhr (ich war mit einem Klienten essen), 12:02 Uhr (wir waren noch immer nicht fertig) und um 16:irgendwas ( ich hatte einen Termin). Auf meine Beschwerde wegen Nicht-Beantwortung meiner Mail hat mir dann jemand sinngemäß mitgeteilt, dass eine Gold keine Platinum ist und konnte auf Nachfrage nicht einmal meine Ursprungsmail finden . .
Wenn man denkt, dass deren Tun unter das Bankwesengesetz fällt ... ein Trauerspiel. Such mir was Anderes.

The fact that they don’t offer Apple Pay after many years of people requesting it is a big let down!

Amex credit card not refund my money very bad customer service never get amercan express not trust worthy i am unable get my refund almost $2000
They refused to pay worst card in market

I have been with AMEX a number of years now when I was tempted by the 5% cash back.It is now 0.5% which is low compared to other cards on the market.Furthermore it is embarrassing when retailers refuse the card.
Tried to cancel the card & was about to do so when I asked them to include my paltry cashback only to be told I would lose it unless I waited until June 2025. Pleased I asked, otherwise they would have taken it.
Greedy & sneaky or what!

Eigentlich Problemlose Karte. Mit sehr angenehmen Limit Beträgen. Lediglich bei der Akzeptanz gibt es Probleme. Ansonsten hätte ich nur noch die AMEX als Kreditkarte.
Wegen der Akzeptanzprobleme, z.B. bei Westernunion muss ich noch über Visa und Mastercard verfügen.
Andererseits haben die Karten je nach Einsatz ihre Stärken und schwäschen.
Für Einkäufe bei im Inland wärmstens zu empfehlen. Im Ausland besser auf Alternative Kreditkarten zugreifen.
Tilgung ist super einfach per Lasteneinzug (Ich bevorzuge immer 100 % Tilgung.

Ignoranz von Amex !!!!

Leider hat sich Amex nach 1 Monat immer noch nicht bei mir gemeldet! Man wird völlig ignoriert!!!

GML Larbig

He realizado el proceso online con American Express Bank canjear 2550 USD en AmericanExpressTraveller cheques que aún tenía. Ya llamo desde 2 semanas cada día y aún no tenga el dinero ingresado en mi cuenta. Leí que la gente nunca recibieron su dinero. Entonces te roban tu dinero. ¡¡¡¡¡Entonces una estafa absoluta!!!!!