American Safety Council Omdömen 

I took the Defensive Driving course in 2020 with no problems. I enrolled again in February 2023 anticipating the same service. My experience did not go well and I spent multiple frustrating hours waiting for Customer Service chat to respond. First issue was I was locked out of course due to voice authentication, second issue: after the final quiz, the program kept spooling back to the quiz review. Although it said I had completed the course, it did not send me to the completion screen with my certificate.
I attempted to contact them via Chat (waste of time), then email (they only responded when I resolved to refute their charges on my credit card) and finally, mailed them a letter via USPS to their Florida office, again mentioning I would dispute their charge.
Their course is excellent, their customer service is abysmal. I hope the American Safety Council will correct this problem ASAP. When 2026 comes around, I'd like to take their course again, but will check these reviews prior to enrolling.

This website could have been very good. The course material was excellent. But the customer service was non existent. Kicked out of session after 2!/2 hours for a security question error. No way to get back in. No chat response and no phone call response.

SCAM. No Customer service. Wish I had read these reviews prior to paying. Funny there was no problem paying or registering though..DO NOT USE this . Plenty of other reputable courses. I was able to complete all modules, passed all tests, completed all biometric security along the way including the 100 ridiculous security questions. I received a message saying congratulations on completing. That’s when the course froze , refused to allow me to advance. Locked me out after three days of trying to contact them. Tried chat 10 x, always received connection error, no response to emails or calling the 4 different customer service numbers. Never left a bad review for any company before but this is the worst. I will be contacting NYState safety driver to drop their association as well as the other business associations listed. Six hour course, now we’ll passed 12 hours in trying to resolve.

Horrible lying company. Took them over a month to send the Mature Driver Improvement Certificate, although it doesn't say a word that it will take that long on their site. Plus, there's a ton of other companies out there that does it for much cheaper. Save your money and go with a reputable company, not these BOZOS!

I have been trying for over 10 days to get back into my account as it was locked due to a biometrics validation error. The Safety Council claims that it offers 24/7 service which is a lie - as it does not. I have tried to contact the council by chat, email and phone with no success. I have wasted my money and my time as my 30 day window will expire in a few days. This organization is not accredited by the BBB and I can see why. I would absolutely not recommend using this council to anyone.

Completed the course and no one has sent me a certificate. No one answers the phone. No one answers the Live Chat. RIDICULOUS and FRUSTRATING... wish I could give "0" stars. AVOID at all Costs!!

My son completed and pass the Joshua's law in July 2022 and we still have not received the certificate which should have been emailed in 2-3 business days per the email confirmation. I have called, emailed, and reached out via chat support and no response. FRAUD!

This business deserves negative star if I could. Absolute dogsh*t of a service. I've been trying to reach customer service for 2 days and no one replied. They locked me out of my account because their biometrics don't work and it's impossible to get in touch with any one. Their "wait time" for the chat options was 19 minutes but I stayed on between noon and 9pm without anyone assisting. AVOID THIS SCAM SITE!

THIS WEBSITE IS A SCAM! MY SON TOOK THE COURSE, PASSED BUT NEVER RECEIVED A CERTIFICATE. DOES NOT ANSER PHONE CALLS, DOES NOT ANSWER CHAT OR EMAILS.
***DON NOT USE** I NOW HAVE TO FILE A FRAUD REPORT WITH MY CREDIT CARD COMPANY FOR THE CHARGES.

I finished the course, and then was instructed to resume again. That was after I had passed. They had my credit card and all my security information. They will not supply any information about getting the certificate. I tried calling them 25 times and no one answers the phone. Their chat doesn’t work. They don’t respond to emails. I’m stuck. Looks like this is a scam. I needed the certificate. Very disappointed.

If I could give zero stars I would. All I have to say is use another site for your child to accomplish the Joshua's law course. 1: Its a timed slide show and actually takes around 45 hrs to complete versus the standard 30hrs. 2: They wont send your certificates in 1-2 days as they claim. 3: Calling or messaging through their chat so far I've been on hold for over 1h30min and on chat hold for over 30 mins. DO NOT USE THIS SERVICE!

Signed up for the NY Defensive Driver online course.

Course wouldn’t complete after the last section, no response after attempting to open multiple chat sessions, no response to phone inquiry, no response to multiple email requests for assistance.
In short, customer service is non-existent, and it is impossible to resolve any issues with the course.

This compan y is impossible to contact should you have an issue with the class or with the wrong citation # on your citificate. They ignore calls and emails.

No customer service. Cannot get a response with chat, a phone call or email.

If I could give them zero stars I would. I was locked out Jan 4 due to voice authorization. I have been on hold 5 times for over 8 hours over four days trying to talk with someone at 877-689-0674 to get my account unlocked. I emailed them five times with no reply from anyone even though the website states they will respond within 24 hours. I have tried using the CHAT to communicate with them and get no response. I have never had such terrible customer support from a company.

If I could rate this zero stars I would! Since the start of the program I have been doing the God awful verification by voice authorization system. I have always heard completed successfully and when I didn't I contacted the American Safety council customer support in order to see what was going on. They always gave me the run around and their wait times don't get me started they are false in summary. However, most of all my experience and the displeasure I felt from their customer service is beyond anything I've seen in my entire life! Not only was it unprofessional but it seemed of the 12 agents all of them had a different diagnosis as to why I kept getting locked out of my account. Finally the conclusion of all my fears happens, I fail the course due to voice authorization an agent told me. Mind you this is the same agent and I have told other agents this that, this day was to come and note it by my account in order for there not to be an issue when it does happen as it seemed to be a common occurrence. I was constantly promised to be contacted by a supervisor 'ASAP' however, nothing ever came to fruition. This is one of the worst companies I have personally even had dealings with and it was a scam of my $90. They pulled the rug under me in the 11th hour as I only had 2 more modules to complete despite all of the setbacks.

DO NOT USE I REPEAT,

Customer,

Seth

If you are a manager/supervisor reading this I'm willing to speak to you guys and you have my information.

Terible customer serice. Can't get through to anyone, tried chat, phone and email. Took the course but have not received a confirmation. This is a fake website! I feel completely ripped off. Don't sign up!!!!

I took the online defense driving class. It is very glitchy and will not allow me to complete the class. It says 4-6 hours to complete but there is a timer in the background that will not let you advance to the subsequent modules. I started this at 1:30 PM and it is 7:30 PM. I still need to wait 1 more hour to advance to the final module rereading the same material or I get logged off. Also they ask personal questions if answered incorrectly you will not get credit for class. The data on some of these questions is wrong. These guys should not be on GEICOs website and should be out of business.

Scam!! Run!!
paid 50 bucks and if you get wrong 3 times from the quiz, your account will be blocked. Then you will be asked to pay another 50 to open up the account again :)

If I could give it Zero stars I would. Sent wrong certificate and my daughter had to pay a fee to reschedule her driving exam. Twice. This company should NO LONGER be in business. Will report them to BBB. Unbelievable. We can’t get the correct certificate on line and had been waiting over an hour on phone and chat. Never got hold of them that day. American Safety Council needs their company shut down or revamped.