I ordered a Taylor GS mini mahogany Friday evening 7/10/26. The order was canceled without providing a reason in the email. When I called, he said it is due to my shipping address not matching my bill... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I'm an occasional customer with Alto Music. I recently ordered 2 Midas 500 series rack blank covers, they are great quality and sensibly priced unlike other manufactures ridiculous prices, ($20+ and u... Se mer
Företaget har svarat
Ordered a guitar on line from Rik Mercaldi, excellant customer service. Timely arrival of guitar. Had a slight problem with guitar which really could have been anyone's fault but Rik took responsibl... Se mer
Företaget har svarat
Stay away from this company! I purchased a Fender amp from Alto Music through Amazon. I wasn't happy with the sound quality and returned it. After several phone calls to Amazon, the seller (Alto Music... Se mer
Företaget har svarat
Kontaktuppgifter
180 Carpenter Ave, 10941, Middletown, USA
- 845-692-6922
- help@altomusic.com
- altomusic.com
3,0
Medel
29 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Don't use this company
Don't use this company, they won't stand behind defective products. I ordered a keyboard controller and only a month in it quit working and they refused to help me out with a replacement and I even said that I would pay more to upgrade to a nicer one. I will NEVER buy anything from them again! Terrible company to try to trust. My controller was under a hundred bucks and I can see why if I were to order something in the thousands, why I wouldn't dare order from Alto. Do yourself a favor and go somewhere else like Sweet Water to purchase. They stand behind there sales where Alto will NOT!
3 juni 2022
Omdöme utan inbjudan
Svar från Altomusic
We’re sorry to hear about your experience, but we do want to clarify that we absolutely stand behind the products we sell and follow manufacturer warranty guidelines for all gear, including lower-priced items. When issues arise after the return window, we work with customers to explore repair or manufacturer support options.
I bought 2 USED monitors from this…
I bought 2 USED monitors from this store. $3grand new!!!
Both had defects. Tom, in customer service, was great. He has replaced both of the monitors as if they were new product with a warranty. That is amazing! When you buy used stuff in the open market you get what you pay for. But to have the seller treat the customer with respect, and make good on the sale is TRUE CUSTOMER SERVICE! Thanx Tom, Thanx Alto
10 maj 2022
Omdöme utan inbjudan
Svar från Altomusic
Thank you so much for sharing this amazing feedback! We’re thrilled to hear Tom was able to take great care of you and get everything resolved quickly — that’s exactly the kind of service we strive for. We really appreciate your support, and we hope you enjoy those monitors for years to come!
Alto Music Rocks!
I am what is known as "a pain in the ass customer". If I don't get the servicer or product satisfaction I want, squeaky wheel-like, I'll kinda dog a business until I do. I must say that the shoe was on the other foot here. Or, at least that was my concern. I'd ordered a very expensive piece of gear - even with the massive discount provided by Alto - and, by the time it arrived, for various reasons, I'd changed my mind. I let them know and, with zero hesitation, they agreed to a return, professionally and with no questions asked. What a pleasant surprise! These are stand-up business people and they deserve the kudos. Thanks, Alto!
28 november 2021
Omdöme utan inbjudan
Svar från Altomusic
Thanks for sharing your experience. We’re glad the return process was straightforward and that everything worked out smoothly for you in the end. We appreciate you taking the time to leave a note.
Stay away from this company
Stay away from this company! I purchased a Fender amp from Alto Music through Amazon. I wasn't happy with the sound quality and returned it. After several phone calls to Amazon, the seller (Alto Music) said they will not credit back my account until they receive the item. (even though they have the tracking and shipping number for verification) They also said they have the right to charge me up to a 50% restocking fee, at their own discretion. I have made a formal request to Amazon to immediately remove and ban Alto Music from their website.
2 augusti 2021
Omdöme utan inbjudan
Svar från Altomusic
This issue was resolved when the amp was returned.
Good experience purchasing from Alto
Good experience purchasing from Alto! Everything was good, just wished they shipped faster. Item didn't ship for 5 days.
2 juli 2021
Omdöme utan inbjudan
Svar från Altomusic
Thanks for your order and for the feedback. We’re glad everything arrived as expected, and we hear you on the shipping timing — we’re always working to get orders out faster, and your note is appreciated
Very happy with my purchase from Alto…
Very happy with my purchase from Alto Music. Bought a new Epiphone acoustic guitar from Mike there. He was very knowledgeable and professional in assisting me. Thanks for a great transaction. Six out of five stars !!!!!
15 april 2021
Omdöme utan inbjudan
Svar från Altomusic
Thanks so much for the great review! We’re really glad to hear Mike helped you find the right Epiphone acoustic and made the process a smooth one — we’ll be sure to share your kind words with him. Enjoy your new guitar, and thanks again for choosing Alto Music!
Alto rocks!
Bought via ebay and reverb a few times. Always's fast. Overnighted last delivery despite being my mistake. Top notch
11 november 2020
Omdöme utan inbjudan
Svar från Altomusic
Thank you so much for the review!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.