Alprestigecars Omdömen 3

Extremely disappointing experience.

The sales process felt misleading, and I do not feel that I was given accurate information at the time of purchase. This led to unnecessary complications afterwards which I was left to resolve on my own..

Very poor after-sales support and communication.

I would strongly advise others not to buy from this company. Stay away from them.

AV67MKX Range Rover Velar. Do not buy this car from this or any other dealer.

On Monday 20th April 2026, I turned up at the dealership to collect the car. I was running late as there was an incident on the motorway. I called the dealership to advise of my ETA and they graciously accommodated me by staying behind and waiting for me.

I signed the paperwork and was handed a single key although the advert stated there were 2 keys. I asked for the second key and the gentleman stated they only had one key.

I was about to driveway, when my husband noticed that one of the lights was not working. I stopped the car, spoke to the gentleman again and he stated that they would order the light and could either post it to my home address or I would have to come back to have it fitted. I'm not based locally, I live approximately 60 miles away from the dealership. I didn't have a choice but to agree that I would come back and have the new light fitted.

I almost forgot to mention, the windscreen had 2 cracks, whilst the car still passed an MOT, the dealership did not disclose the cracks. It was not very visible either.

So off we went on our way. I was driving down the M3 in the fast lane doing about 70mph when a sign came up on the dashboard 'Engine Oil is critically low'. The car then felt very heavy to steer, lost power and went into limp mode.

I don't know how, I was able to navigate over to the hard shoulder. It was truly a miracle as there were other cars on the motorway and at that time of night (21:15pm) it would have been catastrophic.
I called the dealership and left a message on their mobile phone. I then called the AA who recovered the vehicle and dropped it back at the dealership.

On Tuesday 21st April 2026, I got a phone call from the dealership stating to me that they had driven the car and there was nothing wrong with the car. I asked for a full refund at which point, I was told by Chris that '"that's not how it works". I was shocked at his attitude. We went back and forth and he stated that he did not like my attitude and he would put the phone down. I put the phone down on him first.

I was then sent a text telling me that the car would most likely be sold this week. I'm yet to receive an apology.

I was also asked for my bank details which I gave and a partial refund was made as I had paid by bank transfer and a virtual credit card.

23rd April 2026: I sent a text to Chris chasing the credit card refund at 9am. I got a call at 5:45pm from Bebe who works at the dealership. She was trying to process the refund but there were issues due to it being a virtual credit card.

Whilst on the phone to Bebe, her tone was very rude, I stated that I have been chasing this refund for 2 days without any response from the dealership and I was also upset at the lack of apology at which point Chris took over the call and stated that from day one I have been rude to them and that he would process the refund and block my number. I put the phone down.

Chris then called me again, this time sounding a little more apologetic and stated that although I paid by a virtual credit card, he would ask the manager if a refund could be processed to my debit card. I thanked him and ended the call.

I'm not writing this review to tarnish the image of this company I'm merely stating the facts supported by the AA and Highway patrol who can evidence my claim.

That car had an MOT done on 20.4.2026 which is the very same day that I picked it up. Please note the advertised mileage is considerably different to the MOT record.

I have now finally received my full deposit almost a week later.

This is my true account of events. I was invited by the company to review my experience at the time of signing for the car. If I was a problematic customer, they would not have asked me to review my experience.

Buyer beware

I purchased a 2020 Kia Sportage, I felt pressurised to buy the warrantee. Was not able to test drive properly because car had no fuel and could only drive around the block ( escorted). Came with a tick list of checks made and an oil service. Took to my local garage and inspected and a full service showed the discs to be severely worn and dangerously corroded. Discovered a mot advisory regarding badly worn bushes on steering and suspension, found battery to be faulty and incorrect, exhaust cracked. Phoned and told them and they were not interested. Now after 1200 miles and 5 weeks the dct clutch and flywheel are useless. Again Al Prestige Cars refuse d to honour consumer rights. The warrantee say wear and tear is not covered so am taking them to court.
I sincerely wish I had never been to this dealer
This company also had something to do with 2 reviews on my website yesterday. 2 people whom I have never met left fake reviews. Both of which are clearly fake. The company has claimed that I requested money to remove my review and claim they have acted promptly and fairly. They also have claimed that I had used inappropriate language towards their staff. This is totally untrue.
They claim they have offered a full refund, this is true but they will not allow for the essential repairs (brakes, exhaust etc) that I had to pay for in order to be able to safely use the vehicle and furthermore would deduct a sum ( undisclosed) for my usage of the vehicle.
I would suspect that if I returned the vehicle it would be back on the forecourt unrepaired (clutchwise) waiting for the next mug to come along-otherwise why would they not simply repair it for me.
If you go with this company you take your chances. They do not respect the law regarding consumer rights.
They fraudulently say the vehicles are fully checked-they are not
They say they take complaints seriously -they do not.
Their ethics are to get your money. That’s all