Alphascootz Omdömen 

No communication, no express shipping as paid for, poor customer service both on the phone and email, said its been dispatched but no tracking number provided, by the end of the wknd it will be 6 days and no sign of even a tracking number, a lot of money to pay £1599, for poor service. Been told nothing happens at wkends either.

one of the best fraud company. I Faced lot of problems.
Lack of customer support. Buying from alphascootz is not a good option. Amazon is the best. Amazon will provide an A-to-Z guarantee.If any problems, they will give money until they solve the problem.this is the worst company

I bought 3 samebike cy20 the first two have been no problem the newest one has had e20 problem spoke to a nice fella on the phone called michael who said we will send you new brake cable out saying its easy to replace. I am not stupid but you would have to be an expert to be able to replace it there are wires that are cable tied together so no way I could possible do that. They said take to a bike shop and they would foot the bill but when I told them how much they said they weren't prepared to pay that amount. They then sent a man out to fix it at 9.30 at night 2 months later broke again. I don't won't to fiddle with it as they could then day I have damaged it. I will come back here tomorrow and let you know the out come as I have asked for a refund as the bike is only 6 months old.

UPDATE 3/7/2025

Thank you for your response, but like I have said the bike is less than 12 months old and is now unusable. It broke after only a couple of months and you don't say when buying the bike that different parts have a different warranty. I just want people to be aware that you may pay 544 pounds for a bike that after 3-4 is not worth a penny as the only way you can ride it is by peddling which is hard as its a electric bike. So be very wary when buying from this company ALL I CAN SAY IS STAY WELL AWAY.

This company is very good kept in touch all through would recommend to anyone very quick with delivery

Speedy delivery and great product

I have never encountered such unprofessional, disrespectful, and outright negligent behavior from a company.

First, I ordered an orange-black bike, but they sent me an unattractive green one likely because no one willingly chooses that color, and they hope customers will just accept it due to the excessively long 20-day delivery time. If you request an exchange, be prepared to wait another 40 days.

After just one month of use, the brakes became loose, and the battery started underperforming. Resolving the brake issue took six months and 30 emails, and even though I was eligible for a full refund under their own policies, they still forced me to pay 50% of the new brake cost. The overall build quality of the bike is extremely poor. after installing the new brakes just a week ago, they already lack sufficient stopping power.

It is baffling how little they prioritize safety. These bikes are used at high speeds in crowded areas and near cars the least they could do is ensure reliable brakes. Yet, safety seems to be the last thing on their minds.

This company does not value its customers, their safety, or even its own policies. Do not waste your money, time, or personal safety on them.

Everything stated here is true, and I can provide proof if needed.

update on the company reply 17.06.2025:

Thank you for your response. It is quite revealing in how you handle customer concerns and issues. Despite all the detailed information I provided regarding my bike’s performance, your focus remained on its color completely disregarding the key concerns about the brakes and overall functionality.

Regarding the warranty clarification, I want to clear out that I contacted support within the first month regarding the brake issues. As stated in your own policy, the warranty covers brake related problems within this timeframe. However, after enduring a six-month ordeal, I was offered only a 50% compensation after repeated efforts to even secure that!

At this point, I have no interest in any further clearance or services from your side. Thank you for the experience it has certainly been enlightening!

order number : alpheu25343

Purchased Hitway BK8S from Alpha Scootz expecting quick delivery as was advertised on the website. Once ordered, we received a purchase invoice right away. The Next day we received a status change informing us that shipping of the bike had been arranged. We were informed we should receive a notification from the shipper within 48 hours. None came. I emailed Alpha Scootz to let them know. No response to my email. Followed email up with a phone call and told we had to wait up to 7 working days for a response from the shipper before they can look into it. We never received a response.

After 7 working days from the date of purchase, Alpha Scootz
notified us there was an issue at the shipping company and it was being looked into.

The following day Alpha Scootz notified us that they had shipped me a new bike which arrived 4 days later.

I visit England twice a year for 45 days each visit so i lost a lot of time this visit waiting for the bike to arrive. Very disappointing.

Alpha Scootz did well to quickly send a replacement bike while looking into the shipping problem but it is unfortunate the customer must wait so long to attain a shipping status once it has been has been turned over to the shipping company.

Serviço 5 estrelas. Envio para Portugal o tempo de envio cumprido tal e como na descrição. A minha Kukirin G3 Pro chegou super bem embalada e tudo em óptimas condições. Obrigado por tudo a toda a equipa. Recomendo.

Almost a month now, it seems I paid for a bike and because there’s a problem you have to wait till their ready and willing to sort it out.

I ordered and paid for the bike on the 6 May 25 and it says it will be delivered between 3-7 working days.

On the 12 May 25 as I had not heard anything from the company about the delivery of the bike I emailed them to inquire what had happened.
On the 13 May 25, Alpha-scootz emailed back to me to say more or less you are looking into it.

On the 17 May 25, I had the bike delivered but the packaging box was broken and when I unpacked the bike it was damaged.
I then went to Alpha-scootz online complaint form and informed them that the box and bike was damaged along with photos. Because they had not received the photos I emailed them the photos again on the 19 May 25.

On the 20 May 25 Alphe-scootz emailed me back to ask if I can straighten the mudguard and bend back the light and also send you more photos of the rear rack.

On the 20 May 25, I emailed them back to say that I think I may be able to put right some of the things damaged but I did said, I bought a new bike and did not think I would be repairing damage to it.
I have not rode it yet until you let me know what you intend to do.

On the 21 May 25, I said to Alpha-scootz that the gears are bent and then asked for a full refund or a new replacement bike.
Alpha-scootz replied to me to say you will send me a replacement bike and to pack the return the first bike with all the accessories. I said I would try to pack it as best as possible, this was because the box it came in was split on both sides.

On the 22 May 25 Alpha-scootz emailed me to say, the delivery company will get in contact with you. Please have the bike ready with all the accessories inside and let them know when the bike has been collected. When they receive it they will immediately dispatch the new one to you.

The delivery company pick the bike up on the 24 May 25 and I emailed Alpha-scootz to say it had been pick up with photos to show you it was box up ready for collection.
Remember what you said in your email. When they receive it they will immediately dispatch the new one to you.
On the 26 May 25 you emailed me to acknowledge my email that it had been picked up. so why was a replacement new bike sent out to me.
On 1st June 25 I emailed Alpha-scootz to remind them in their email on 22 May 25 that they had said, When they receive it they will immediately dispatch the new one to you. And now after all this time I just want a full refund because I have not received a bike or any communication.
I fill now they have the money they will take their time, no respect for the customer satisfaction or rights.
Update 24/6/25 I have to admit I agree with Alpascootz that they had no control over the delivery and pick up of the bike and I am happy that they did refund me as soon as they could.
For this reason I have changed my rating it's just a shame we could not have had beter comunication as they do a good price for their bikes

RECOMENDO ALPHASCOOTZ CON TODA LA CONFIANZA NO LLEGO CUANDO ME LO ESPERABA LLEGO UN POCO MAS TARDE PERO MERECIO LA PENA ,MUCHAS GRACIAS A MI JIJO LE ENCANTA SU NUEVA BICI ,ATENCION AL CLIENTE ESTUPENDOS I DELIVERY TAMBIEN MUY ATENTOS MANDANDO SU HUBICACION EN TODO MOMENTO .UN 10 DE 10

Bike is excellent, service was quick and easy.

The process of ordering on AlphaScootz website was smooth and very easy and had all the information I was looking for when looking for an E-bike. I even got a welcome discount code of 3% which was amazing and the price of the bike itself was competitive compared to the same bike on other websites. However, I ordered my e-bike on Thursday 22nd May in the evening last week.
It states that any orders after 12pm will be dispatched the next working day. I did receive an email that my "Order status changed to Arranged" informing me that my e-bike had either already been collected or was Scheduled to be collected on Friday 23rd May.

I went on the chat to chase up and sent an enquiry on Tuesday (after bank holiday weekend as i know they were closed then) I was told they would send my order to the responsible department to check with the delivery company, as apparently they sometimes update their information late but I would receive my tracking number "soon", which gave me no real indication if my bike had even been collected yet, never mind a tracking number, which, by working day 3, I would have expected one by now. Hence the 3 stars for now, as I still have no clue what is going on or when my bike is due to be delivered which i need to know so that I can ensure someone is in when it arrives. E-bikes and Scooters are not cheap so being given peace of mind that the process is going according to plan or informing us of any delays is much appreciated. Just a bit more communication and details would improve experiences so much more. Like, what delivery Courier my e-bike is being/been collected by and if it's even been collected yet. Just small details of communication that would help. I've even been checking my Junk/Spam box to ensure i don't miss any emails so I know I've not received any more updates with 3 days left for when my e-bike is due to be delivered. (7th day being Saturday).

It's a bit of a poor experience with the delivery side of things so far which is a shame, because everything else has been great. I will of course update my review/stars when I know more about the delivery and when I receive my e-bike to review it, which hopefully will be soon, as the 7 working days ends this Saturday.

UPDATE: From their email confirming my bike should be collected on 23rd May and only received my tracking number on 28th May after trying to contact them to get an update on 27th and 28th. When I did eventually get my tracking email (I received two emails with this info) and a 3rd with a different tracking number and courier so i emailed them about this... THEY SENT ME ANOTHER CUSTOMER'S TRACKING INFO WITH FEDEX!!! There was no apology for the mix up or sending me the wrong information. They sent a 3rd email with my correct tracking number, however, It's with a courier called 'XL Courier' who isn't even named on their website as the tracked courier's they use. The XL Courier website give's no details or live tracking info. Because I got the other customer's tracking it showed me their order is being delivered today by FedEx Priority (next day delivery)! But my courier hasn't even updated anything since. Why does another customer get Priority next day delivery but I don't? Really not happy with the service so far and I should never have received another customer's tracking info!! I was hoping my experience would improve so i could give more stars but instead its just got progressively worse with unsatisfactory customer service. COMMUNICATION is so important and they give you nothing to reassure or empathise with your frustrations.

Ordered my scooter 13 days ago. Was told it was with Fed ex but it was not. I contacted multiple times for updates as I feared this company is a scam! I contacted Fed ex who confirmed that they had received the details for the collection but had not been instructed to collect the scooter! Oh and they had a different collection address! Obviously a scam! I have begun my claim to get my money back! Do not trust this company!

Explained clearly before, during and after sale.
Very quick to get back to you.
I would definitely recommend this company.

Recibí el patinete nuevo y ya ido todo genial la verdad sitio muy fiable lo recomiendo 100% tienen muy buenos precios lo único que tardo un poco más de lo previsto pero al final mereció la pena

Great Bike,I would recommend Alpha Scootz

nice and easy and efficient

I paid £540 for ix5s scooter , but still not received it
I m still standing on my review
It says from beginning it will take 2 days to arrive but sadly even the tracker number I was provided with , it was wrong
Still not received it.
Valuable order like that should be fast deliverd,
Todays is 19th may
Can't see my order,
Some one guide me please to companies and get my money back .