AlPassoFood Omdömen 402

Dopo aver parlato con il titolare, persona disponibile e gentile abbiamo chiarito la situazione sulla consegna in ritardo o smarrita e customer service inesistente. Persona con poca voglia di lavorare andrebbe licenziata anche perché si permette di bloccare i clienti. Il cliente ha sempre ragione ricordatevelo e i vettori li dovreste contattare voi primo perché è il vostro lavoro, secondo perché non hanno abilitazione inbound. Dopo una lunga discussione la consegna è arrivata e il voto è passato da 1 a 5 stelle

ALPASSOFOOD - COULD THIS BE THE WORST FOOD WEBSITE IN THE WORLD

I ordered from this UNPROFESSIONAL, DISHONEST, and CROOKED website, for a Special Occasion

I WAS FALSELY ASSURED by the CROOK who replies to Customer emails, that my order would be delivered on time for the Special Occasion

Then I seen that my order had not been dispatched, and the Special Occasion was just 3 days away!

I asked had my order been dispatched, and the Dishonest Crook, said, "Err, no, I only dispatch orders on, Mondays, I forgot to mention that crucial fact, before you paid me... OPPPS..."

So, after I had already paid for my order based on DISHONEST, FALSE, ASSURANCES that my order would arrive on time for a Special Occasion, the DISHONEST CROOK told me that my order wont be dispatched until the following week

There was no apology, nor attempt to ship my order straight away by Express Shipping so as to ensure that my order arrived on time for the special occasion as they had assured me

No, That Would be Too Decent and Fair FOR THIS CORRUPT COMPANY TO CONCEIVE OF DOING FOR A CUSTOMER

The company DOESNT CARE ONCE THEY SNATCH YOUR CASH

Then when my order finally arrived 2 WEEKS LATE, I received a, SMALL BOX, so, I knew that there must be a, MISSING BOX, because a, SMALL BOX, could not contain my large order

There was not just 2, or 3 MISSING ITEMS

THERE WAS 23 MISSING ITEMS!?!?

YES, 23 MISSING ITEMS!!!

And, they sent me, OLD POTATOES, and, OLD GARLIC

DAMAGED, SQUASHED PEARS, due to the Pears not being packaged correctly, and the Pears were packed under heavy items - STUPID & MINDLESS

ALPASSOFOOD, FAILED TO CONTACT ME TO INFORM ME THAT MY ORDER WOULD BE MISSING 23 ITEMS!!

INSTEAD, I HAD TO EMAIL THEM ABOUT IT!

Then, ALPASSOFOOD, LIED AND SAID, THAT THEY HAD SENT ME AN EMAIL ABOUT THE 23 MISSING ITEMS

THEN I ASKED THEM TO FORWARD THIS APPARENT EMAIL TO ME, BECAUSE I HAD RECEIVED NO SUCH EMAIL FROM THEM

THEY FAILED TO FORWARD THE EMAIL, BECAUSE THEY NEVER SENT IT IN THE FIRST PLACE - LIARS

I SPENT THE WHOLE MONTH OF AUGUST TRYING TO GET THE MISSING ORDER SHIPPED TO ME

THE CROOK WHO REPLIES TO EMAILS, KEPT LYING ABOUT ITEMS BEING: 'OUT-OF-STOCK', OR, 'TOO FRAGILE'

IN THE ORIGINAL ORDER THEY SHIPPED ME, BANANAS, AND GINGER ROOT, BUT They CLAIMED THAT THE MISSING MELON, AND TURMERIC ROOT, ETC, ETC, WERE TOO FRAGILE TO SHIP?!?!

NONSENSE AND LIES!!

THEY SHIPPED ME: OLD-STOCK, AND ALL-YEAR-AVAILABLE ITEMS, INSTEAD OF THE SEASONAL PRODUCE THAT I ORDERED!!

THIS COMPANY LIE, AND GASLIGHT CUSTOMERS

THEN AFTER WASTING THE MONTH OF AUGUST TRYING TO RECEIVE MY MISSING ORDER, THEY TOLD ME THAT THEY DIDNT WANT TO BOTHER SHIPPING MY ORDER, AFTER I HAD POINTED OUT THAT THEIR FIGURES FOR THE COST OF MY MISSING ORDER WERE DELIBERATELY UNDERVALUED TO DISHONESTLY INCORPORATE THEIR CRAZY, INFLATED, SHIPPING-CHARGE OF, €40, WHICH I DID NOT NEED TO PAY, BECAUSE I HAD ALREADY PAID THE CRAZY SHIPPING-FEE FOR THE ORIGINAL, UNFULFILLED, ORDER!!

THEY PATHETICALLY DID NOT WANT TO HAVE TO PAY FOR MY MISSING ORDER'S SHIPPING, SO THEY FRAUDULANTLY DOCTORED MY ORDER'S VALUE, SO THAT THEY COULD MINUS THE MISSING ORDER'S REPLACEMENT ORDER'S SHIPPING-FEE FROM IT!

DISGRACEFUL!!

SO, WHEN I POINTED THAT OUT, THEY THEN REFUSED TO SHIP MY MISSING ORDER, CLAIMING THAT THEY COULD NOT UNDERSTAND, THE SIMPLE, CLEAR, NUMBERED-LIST OF ITEMS THAT I ORDERED - NO, THEY JUST DIDNT WANT TO PAY THEIR SHIPPING-COST

SO, NOT ONLY DID THEY DESTROY A SPECIAL OCCASION BY DISHONEST ASSURANCES OF SHIPPING MY ORDER ON TIME, BUT THEN THEY SHIPPED LESS THAN HALF OF MY ORDER 2 WEEKS LATE, WHICH COMPRISED: OUT-OF-SEASON POTATOES, OLD ONIONS, OLD GARLIC, AND SQUASHED PEARS, DUE TO IMPROPERLY PACKAGED FOOD, AND NO CHILLED-PACKAGING, WHICH IS REQUIRED FOR FRESH FOOD SHIPPING IN SUMMER

€40, SHIPPING, IMPLIES EXPRESS DELIVERY - THEY INSTEAD SHIP BY SLOW-COACH SHIPPING, WITH NO COLD-CHAIN SHIPPING, BUT THEY STILL CHARGE EXPRESS-SHIPPING PRICES?!?

AND, AFTER ALL OF THAT LIES AND FRAUD, THEY THEN CLAIMED THAT THEY HAD NOT RECEIVED 2 EXTRA PAYMENTS THAT I HAD MADE FOR EXTRA ITEMS, THAT WERE SUPPOSED TO BE SHIPPED WITH THE MISSING ORDER'S REPLACEMENT

BUT, ALPASSOFOOD'S FRAUD, WAS STILL NOT FINISHED YET, BECAUSE THEN THEY WANTED TO REIMBURSE ME BY ONLY HALF OF MY MISSING ORDER'S VALUE

DISGUSTING, DESPICABLE FRAUDSTERS

I WAS ALSO SENT A THREATENING EMAIL BY ALPASSOFOOD, BECAUSE I TOLD THE WORLD ABOUT THEIR FRAUDULANT BUSINESS PRACTICES

MY ADVICE IS TO HAVE NOTHING TO DO WITH, ALPASSOFOOD

ONLY SHOP WITH, PROFESSIONAL, HONEST, CONSIDERATE, DILIGENT, FOOD-COMPANIES, WHO OFFER, FREE, PROFESSIONAL, EXPRESS-SHIPPING, WHEN YOU SPEND A MODERATE AMOUNT ON YOUR ORDERS, AND WHO FULFILL THEIR OBLIGATIONS TO THEIR CUSTOMERS, AND ARE FOOD-SAFETY AND COLD-CHAIN LAWS COMPLIANT

ALPASSOFOOD - DISGRACEFUL - AVOID

Great quality

Ho acquistato carne fresca, ma la spedizione è avvenuta con metodo standard e con semplici ghiaccini, del tutto inadeguati per un prodotto deperibile. Il risultato è stato prevedibile: la carne è arrivata calda e quindi da buttare. Catena del freddo non rispettata con serio rischio per la salute della nostra famiglia.
La parte peggiore non è stata solo la perdita economica, ma la totale assenza di tutela dopo il problema. Prima dell’acquisto il venditore è stato disponibile; dopo la segnalazione, il tono è cambiato completamente e non è stata offerta una soluzione concreta. Ho perso soldi e tempo e mi sono sentito solo e abbandonato.
Sconsiglio vivamente.

Fantastico. Prodotti e servizio impeccabili

Voici la suite de l'avis précédent avec les quatres points supplémentaires:

7)L’argument absurde des « esclaves » : On m'a affirmé que « nous ne sommes pas les esclaves de nos clients ». Cette phrase, écrite alors que je réclame simplement un remboursement légitime après plus d’un mois sans réponse au moment de l'altércation, (9février 2026) est d’un cynisme et d’une arrogance particulièrement irrespectueuse et ingrate.
Pour remettre les choses en perspective, l’esclavage est une RÉALITÉ HISTORIQUE et HUMAINE GRAVE, caractérisée par la PRIVATION TOTALE de liberté et d’humanité. Ici, la seule « servitude » que je subis est celle d’un client qui donne son argent pour contribuer chez eux, patiente, fournit toutes les preuves, et se voit traiter avec silences, mépris, remarques négligeante. Cette tentative toxique de retourner la situation est non seulement très basse, mais aussi profondément insultante.

8)Tentative d’intimidation et coupure de communication :
Ce jour là donc, on m'a menacé de couper toute relation commerciale, de bloquer mes mails et de supprimer mes données personnelles, ce qui constitue une tentative claire d’intimidation.

9)Minimisation et ironie déplacée : Suivant un "désoler" creux, on m’a conseillé d’acheter mes légumes en magasin si l’achat en ligne me stressait, une remarque dédaigneuse qui ignore totalement le problème réel et la qualité du service client. Furieux manque d'empathie.

10)Blocage de la communication et transfert au service juridique : Ma droitesse face à leurs piêtre communication à trop déranger !  ->La personne à brutalement fermé toute possibilité de dialogue, me renvoyant vers leur sois disant service légal, signe évident d’une volonté d’éviter toute résolution amiable. Et mon compte sur le site à été supprimer...

Si vous cherchez une entreprise sérieuse, à l'écoute, disponible lorcequ'il faut et respectueuse banissez cette entreprise. Leur service client pratique le déni des faits et l’intimidation plutôt que l’écoute et la résolution, même si ils diront bien évidement tout l'inverse !
Faite attention à vous. Quand a moi je compte toujours me faire rembourser....

Sono entrato per la prima volta e acquistato poche cose, ma di ottima qualità.
L' assortimento e' ampio e l'idea di vendere prodotti di piccole aziende locali e' davvero ottima.

Personale gentile e disponibile! Ottimo rapporto qualità prezzo.

Merce arrivata marcia.in due giorni anche il resto delle batate da buttare , mandano prodotti rovinati e nemmeno rimborsano .attenti!!

Dopo aver segnalato il problsmadella merce avariata e il mancato rimborso...l'azienda mi ha inviato una diffida legale via mail intimandomi di cancellare questa recensione entro e non oltre 7 giorni.
Confermo quanto scrittoe ho segnalato il comportamento sia a trustpilot che a klarna.
Questo é un avviso per gli altri consumatori del modus operandi dell'azienda.

Una azienda che lavora con I piccoli imprenditori agricoli, a chilometro zero.Frutta e verdura biologica di stagione.Consigliato.

negozio grande, prodotti disposti in maniera chiara, molti articoli anche per intolleranze, veramente soddisfatta.

excellent products, very kind and friendly atmosphere in the store

Finalmente una bella realtà in questo mio quartiere rovinato da locali brutti e senza anima.stamattina sono entrata ed ho trovato cortesia disponibilità e prodotti di qualità ottima.bravi ragazzi complimenti!

Ordered Monstera fruit more than a month ago.
After a few days, I received an email asking me how well my deliverey has been while the tracking link still shows the 'product' never left italy.

Is this a scam or what?

Praticamente l’unico negozio con frutta e verdura veramente bio a Garbatella. Un bel negozio ordinato e con personale molto gentile e alla mano.

Great bio fruits, vegetables, meat, bread, cheese and vegan food.
Kind and smiling staff, reasonable prices
Highly reccomended

Ottimo lavoro
Ciao,
La qualità dei prodotti è innegabilmente eccellente:
agrumi, pomodori, avocado, ecc.
L'imballaggio è notevole.
La spedizione e la consegna sono state soddisfacenti.

Tuttavia, c'è un problema difficile da gestire: la protezione dal calore, probabilmente dovuto alle condizioni di conservazione.
Alcuni pomodori e arance, non marci ma morbidi, avevano subito danni da calore.
Se questo problema potesse essere migliorato o risolto, sarebbe perfetto.
Il succo d'arancia è impareggiabile.
Per quanto riguarda i mandarini, vorremmo vedere il ritorno della varietà più antica, più saporita, dalla buccia gialla.
Grazie.

Bonjour,
La qualité des produit est indiscutablement excellente:
agrumes, tomates, avocats, ...
L'emballage est remarquable .
Le transport et la livraison sont satisfaisants.
Cependant un problème difficile à maîtriser existe : la protection contre la chaleur, probablement dû aux conditions de stockage.
Quelques tomates et oranges, non pourries mais molles, avaient pris un coup de chaud dommageable.
Si ce point pouvait être amélioré ou résolu, ce serait "parfait"
Le jus d'orange est inégalable.
Pour les mandarines, nous aimerions bien retrouver la variété à peau plus jaune d'antan, plus goûteuses que les mandarines actuelles.
Merci

Products are very good and genuine, and in the store people are very kind and helpful!
I will buy again from this store!

Ottima selezione di prodotti del territorio e prezzi giusti. Un team disponibile, preparato e serio

I ordered 96% food-grade organic ethanol (500 ml). Delivery was relatively fast (6 days from Italy to Northern France). The bottle was VERY WELL packaged; even if the package had been dropped from several meters high, I don't think it would have broken. I can't evaluate the product itself, as I haven't used it yet, but the other reviews here leave me with no doubt about its quality.