Allurez Omdömen 538

Purchase made in 2015, this was the second time I requested maintenance for my engagement ring and wedding band after 11 years... the services provided continue to be excellent and responsible, I recommend purchasing Allurez products... The service is outstanding.

Their return policy is inaccurate. I've been going back and forth trying to return a never worn, still in packaging wedding ring for well over a week. They refuse to give me a return number despite being well within the 30 days of return. At this point I have called, sent them 4 emails and they offered me $100 of a ring I don't want (it cost $1.2k full price) to avoid having it returned. I thought the reviews seemed well balanced but I'd say quality of the ring for the price is quite poor and the fact that you can't return these rings should push you to avoid this company completely. Please learn from my mistake and do not purchase from Allurez.

I ordered a ring, but when it arrived it had a noticeable blemish on it, and no engraving (I checked this so carefully during checkout, at least 10 times). Very disappointing as I live in the UK and paid a huge amount on customs.

However, the real frustration lay with dealing with their 'support' team. It's taken 2 months, and I'm no nearer to resolving this. They did at one point offer me a partial refund, however every *single* time they reply to an email, they completely ignore the entire history of our conversation and seem to start fresh. It's absolutely bewildering. The same insincere 'We're so sorry you're frustrated by this' - and then immediately continuing to ignore anything I've explained, and asking me to repeat things I've already said countless times. At one point someone rung me, and they seemed SO genuinely confused about the whole company and what they were supposed to be doing.

It's absolutely baffling that a seemingly big company can outsource their entire support to a team like this with absolutely no training, and just tank their reputation as a result. Even more baffling is the fact that they don't seem to care, and are ignoring this huge spate of reviews saying the exact same thing.

I now have to pay a significant amount of money to fix the ring myself. I seriously do not trust them to even handle this again, and I don't want to waste any more time with that same support team.

AVOID THIS COMPANY AT ALL COSTS.

(I’m fully expecting the Allurez response to this to be “Simply reach out to our Customer Service team, and we’ll personally assist you to ensure you’re completely satisfied with your purchase.” – completely ignoring what I’ve just said in my review. Let's see.)

Edit: Ok I was just going to leave this be, but the experience since posting this review has been so unintentionally hilarious / tragic to not update everyone on.

I've now received 21 (!) emails from them over this whole sorry saga, and they still haven't taken into account anything that I've said, including in this review, or even anything that they themselves have said, even if they JUST said it!

Pre-review they offered me $100 store-credit as a means of making it up to me. I had to explain that, as I'm from the UK that it wouldn't work as customs alone would be more than that amount.

They then offer a partial refund of $100 which I turned down, and after that they offered $140. I was on-board with that, but it sat there for over a month with no further word from them.

I then left this review and afterwards they did indeed get in touch again in a panic, and said they would offer the $140 partial refund if I agreed to remove this review.

I told them it was too late and how it didn't sit well with me, at which point they come back and offer a $200 partial refund.

I genuinely thought about it, but ultimately turned them down because I think this matters. It's too late now, and this is only damage limitation, not coming from a place of genuinely wanting to help me.

Their next move...?

"We genuinely value you as our customer, and as a gesture of goodwill and to help resolve this situation, we would like to offer you a $150 partial refund, along with $50 in store credit..." !!!

It's literally worse than what they JUST offered me. I point out the ridiculousness of the offer and re-iterate that the review stays, at which point they come back with the exact same "$150 partial refund along with a $50 store credit" offer, and no reference to what I just said.

Like... what is going on over there? Why do none of the support team read anything? Why is everyone over there so bewildered all the time? Do we need to send help?

No more updates now. The review stays.

AVOID THIS COMPANY AT ALL COSTS.

Amazing jewelry quality with great customer service. Have shopped from Allurez before and will continue to do so. Has always been a very positive experience so I highly recommend.

Buy elsewhere! This company is VERY difficult to deal with and their shipping is VERY slow! I ordered a necklace to be 16". When I finally got it, it was 18"!
When I told them and asked them to correct THEIR mistake, they told me to send it back with me paying the shipping! Meanwhile it took too many phone calls and to many emails to finally hear back from them!
So now I have a necklace that is too long!
Buy your jewelry elsewhere!

The diamond by the yard necklace I bought is beautiful and exactly as I hoped. It was custom made, therefore it took a little longer to receive. Howevwr Bryan from their customer service department answered my emails and responded to my text messages to keep me informed and up to date on the status of my necklace from the beginning of my purchase. Will purchase again from them for sure.

Excellent service from start to finish. They took the time to understand what I was looking for and made the process easy and stress-free. Quality work and fair pricing. Would recommend to anyone looking for a reliable jewelry store.

DO NOT ORDER FROM THIS COMPANY
I ordered a charm - it was so small for $400. I asked for a REFUND over 1 month later still fighting with the company, I got the credit card company involved. I had to pay shipping to return the item.
I am sooooo sorry I ever got involved with them.

I would never buy from Allurez ever again. I ordered a basic half paver ring. Repeat, standard/basic ring, not even custom. And the quality was so poor that a gemstone fell out immediately. I was well within the 30 day return policy window and they bend over backwards to string you along and avoid any refund. It's 9 months and counting. It is clearly intentional to have horrible customer service.

Product was as advertised. Sizing was correct. You get what you see.

I had such a great experience with Allurez! The quality of their jewelry is absolutely stunning, and the craftsmanship feels luxurious. My order arrived quickly, beautifully packaged, and even more gorgeous in person. Highly recommend for anyone looking for timeless, elegant pieces

I’ve personally worked with Allurez a bunch of times and the experience was great . One of the most trustworthy Jewelers in the industry 💯

Raphi worked closely with my fiancé and I to get the dream rings and bands for our wedding. Loved the design, craftsmanship, patience, and punctuality.

Awesome! Great!

The diamond stud earrings were in perfect condition, fantastic and elegant, very high quality and clear. In addition, the delivery was quick with no issues at all. They have great value products and I'll sure be back to shop with them again.

At Allurez you will get top quality at a very reasonable spend level that is hard to find these days.

The craftsmanship, attention to detail and quality of each piece, as well as the professionalism and personalized attention will more than justify the cost. And Allurez offers sustainability with access to ethically sourced metals and stones with high durability, without the mark-up of a traditional retail store.

I am a long time customer- Allurez gave me my engagement ring and my wedding ring, and some beautiful birthday presents throughout the years. They are also very flexible and customized my jewelry to exactly what I'm looking for whenever I needed. Raphi and his team are amazing- very talented and smart, and always giving VIP service! I recommend them to anyone looking for true value.

I recently had an exceptional experience with Allurez while designing and purchasing our engagement ring. From start to finish, their craftsmanship was top-notch—the quality and attention to detail in their work truly stood out. My fiancée and I were deeply impressed by their professionalism and commitment to quality control. What truly set Allurez apart, though, was their personalized and above-and-beyond customer service. In my effort to surprise my fiancée, I accidentally ordered a ring several sizes too large. Allurez handled the situation with empathy, patience, and expert guidance, helping us quickly find the best solution. I am incredibly grateful for their support and dedication. I wholeheartedly recommend Allurez to anyone looking for a meaningful and stress-free jewelry experience—especially if you're planning a surprise, I suggest giving them a quick call first. Their care and expertise make all the difference.

The company provides an amazing product and more importantly a great customer experience. I have ordered an engagement ring and wedding band from them and could not be more pleased with the results. The reaction from my soon to be wife was priceless as well when she saw the results. They have a loyal customer for life operating this way!